The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse Practitioners
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2023
The nurses at this practice are excellent. I have always had very positive times whenever I have been seen by a nurse. Almost impossible to see a Doctor!!
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for leaving a review to let us know about your recent experience of the Practice. I'm sorry you are having difficulty seeing a doctor. Please be assured we have one of the largest multidisciplinary clinical teams in Huddersfield, and we have diversified our range of skilled clinicians to improve patient access. I'm pleased that we have recently been able to recruit 3 new GPs into the team, after years of not being able to recruit. I hope you will agree this is a nod to the positive transformation in the practice over the past few years. Kind regards DS
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Recently I've needed alot if help with medication prior to an operation. Reception staff have been very helpful as have pharmacy. Many thanks. The improvement that's taken place over the last 12 months is wonderful
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for taking the time to leave a review and 5-star rating. It's really positive to hear that you have noticed the wonderful improvement over the last 12 months. We will continue to improve. Kind regards DS
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Review titled Great Srrvice
Rated 5 stars out of 5
by Margaret Redfearn - Posted on 30 May 2023
I went for a blood test last week and received really excellent service. Staff were polite and reassuring. The Grange has improved 100% over the past twelve months really well done
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Margaret Thank you for taking the time to leave a review and outstanding 5-star rating. It's nice to hear you recognise the improvement over the last 12 months. Kind regards DS
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Review titled Great pharmacist
Rated 3 stars out of 5
by karen Lynne Cocking - Posted on 17 May 2023
The pharmacist explained everything carefully and gave his recommendations and reasons which I followed . He is very knowledgeable and I have complete confidence in him
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Karen Thank you for taking the time to leave a positive review. It would be really helpful to know how we could have achieved 5-stars in your opinion. I'm sure the pharmacists at the Practice will be delighted to be recognised in your review. Kind regards DS
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Review titled Frustrating experience
Rated 3 stars out of 5
by Sue Clements-Jewery - Posted on 23 May 2023
I attempted to order a repeat prescription via the NHS app, first it was blocked then appeared to go through. I went to my usual pharmacy three days later, they had no trace of it. I was told to phone the practice which I did on the afternoon of May 16th. I was told it was too late to be processed that day but that it would be available late on the 17th. I managed to collect it on 18th at lunchtime, the day one of my medications ran out. I suspect the app blocked the prescription as I'm overdue for a medication review but the last time I was due for one I was told the practice had paused doing them. My concern is in order to sort this out I had to make a fruitless visit to the pharmacy and then have to chase the prescription.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Sue Thanks for letting us know about your recent experience. I totally understand the frustration for you in chasing your prescription. I have asked a member of our team to call you and speak about this, and to arrange for you to come in and discuss the NHS app. I hope one of my colleagues can spend some time showing you how to track your prescription request on the app so that this does not happen in future. Kind regards DS
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Review titled Repeat prescription
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2023
I requested a repeat prescription of Utrogestan which hadn't been dispensed by the pharmacy. I was informed it had not been sent by the surgery. I attended the surgery and spoke to the receptionist, who was most helpful, I was informed it had been refused by the pharmacist, no documentation stating why. I was slightly annoyed by this. I was advised by the receptionist to contact NHS 111 for an emergency prescription, which I did. I was also given an appointment to speak to the pharmacist. I attended another pharmacy to collect the prescription. I was given 9 tablets for the same price as a 3 month prescription of the same medication. I was contacted by the pharmacist four days later to discuss the matter.I asked why it had been stopped as my HRT medication had changed to patches. I don't recall being advised to stop Utrogestan. The pharmacist advised that I would have to contact the practice nurse to clarify why it had been stopped. I managed to get a cancellation phone appointment for a couple of days later. I received an evening call and it was clarified why the medication had been refused. If I had been aware of why, it would have saved time for all concerned and a great deal of anguish for me. In all, the process took a week, communication between Practitioner and patient wasn't clear, it was an expense that I didn't need. Maybe when patients medication is on repeat prescription and it is stopped, an email to inform the patient could be helpful? Emails are sent to patients regarding other services that are available at your surgery. Just a thought.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to write such a comprehensive review about your recent contact and experience of the practice. I am really sorry that you have had such difficulty accessing your medication and I can see there were areas where communication could have been much clearer. I will feed this back to our Pharmacy team and share the review with our whole team so we can learn from this. If you would like to contact us and provide more information, it would help me trace the steps taken in processing your request so I can understand the root cause of the problem. I hope you will be happy to leave reviews in future to let us know how we're doing. Kind regards DS
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Review titled Resolved the issue
Rated 3 stars out of 5
by Rebecca Laird - Posted on 09 May 2023
Waited 10 hours for a call, didn't receive one but did get a text to say a prescription had been sent to asda at 6.50pm
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Rebecca Thank you for taking the time to leave a review. I'm sorry to hear you waited to speak to someone but the call never came. I would be interested in finding out more about this incident, so I can provide detailed feedback to the colleague responsible. Occasionally, our clinicians are able to issue medication without having to speak to patients - but we recognise the importance of good communication throughout. If you would like to tell us more about this incident, please call and speak to a member of our team. Kind regards DS
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
They helped me with what I needed and made me a quick appointment very well done everything I have asked they have helped me with and the doctor took her time to listen to what was wrong with me
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thanks for this 5-star rating. It's pleasing to hear that you were able to access the care and attention you needed, quickly when you needed it. Kind regards DS
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Review titled Patch’s and pharmacy
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Patch’s works extremely well and is such a better option than the E consult. Faster and more efficient. I would like to raise a concern about the pharmacy though. Twice I have had prescriptions sent my the gp or nurse and still after 2 days the prescription is not ready. Unsure how to get a message across but if it’s prescribed people and babies need it
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for letting us know how you found the new online consultation software to be an improved option. I'm sorry to hear about your experience of the Pharmacy team. Please call us and give us more information about this incident, so that we can investigate and help explain what went wrong. Kind regards DS
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I completed 2 E-consult forms for, possibly, separate issues, 2 weeks ago. 5 clinicians later and neither of my problems have been diagnosed and my records are marked “no further action”.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient I am sorry to learn that you rate your recent experience 1-star out of 5. Please call us to provide more information about the incident, so that I can investigate and explain what happened with your contacts. If your medical problem persists undiagnosed, please call us and book an appointment or submit a Patchs request online. Kind regards DS