The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very good treatment
Rated 5 stars out of 5
by dorothy keyworth - Posted on 05 September 2023
I transferred to this surgery in May after being dissatisfied with my treatment at another surgery. Since attending The Grange I have been having treatment twice a week from the nursing team. During this time I have always been treated with respect & have been involved in my treatment at all times
Visited May 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Dorothy I was delighted to read your review and outstanding 5-star rating. I'm pleased to know that you have been treated well since joining us from another surgery. It's great to know you have been treated with respect. Kind regards DS
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Review titled Much improved practice
Rated 5 stars out of 5
by Margaret Redfearn - Posted on 17 May 2023
I have just used the new patches service and found this a a really useful way of contacting the surgery. It is much better than econsult original service
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Margaret Thank you for taking the time to leave a review and 5-star rating. It's really positive to hear that you find the new online request service better than the last one. We are all optimistic that this new online consultation tool will improve access for our patients. Kind regards DS
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Review titled appalling communication and lack of coordination.
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
The surgery does not communicate with the hospital ,leaving the medical staff there clueless as to what the surgery are or aren't doing regarding my treatment. I had to resort to the frankly useless NHS app to show nurses at the hospital which tests the surgery had ordered, and what the results were. Prior to that, a consultant had to write to the surgery with some urgency, asking them to commence treatment for one condition, in order that I could be treated by the hospital for another. One thing I am certain of, no-one at the surgery would want their health issues dealt with in such a haphazard fashion. How difficult can it be to phone or email a hospital department and coordinate treatment? Why do they rely on something as fallible as a patient, who is not a medical professional, to do it for them? Something as simple as a repeat prescription takes days to process. How can that be called effective or efficient, or even an improvement on what went before? The information screens in the waiting room fall well short of what they ought to. The receptionists try their best, but the layout of the room does not help them. Neither does it assist the medicos to have to come to reception and call the patients' names. Not at all 21st century, is it? I could go on at even greater length, but why should I? The issues are clear to anyone with a critical eye who has been treated there. Much improvement is needed, and promptly. If this were a garage, I'd take my car somewhere else. Unfortunately, I'm not a car, so I'm stuck with it.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to hear about your recent experience. It's offensive to hear you call our staff "clueless" and I'm sorry to hear you also think the NHS app is useless. I can see you have some strong opinions and are clearly frustrated with your recent encounter(s). I would be really happy to investigate any issues you have experienced formally and provide you with a full response. Please call us and speak to a member of the team to provide more information and arrange a longer chat about these issues so we can support you. I would like to reassure you that, you are able to register at any GP surgery you wish (sunject to their catchment area). There are 4 other surgeries in our area who are taking new patients. But before you do think about registering elsewhere, please call us and let us investigate these issues. Kind regards DS Kind regards DS
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Review titled Review
Rated 4 stars out of 5
by Kevin Adams - Posted on 30 May 2023
I had a text saying a Dr wanted me to have a blood test,so I rang up, got through & made an appointment for the following day, I went to the Grange & have the blood, in & out in 10 mins, all good
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Kevin Thank you for taking the time to leave a review. I'm really pleased you experienced a quick and streamlined service. Kind regards DS
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Review titled Much improved
Rated 4 stars out of 5
by David Kimberlin - Posted on 30 May 2023
I found the Doctor very understanding and companionate The doctor was very efficient in booking my appointment, and forwarding me for further treatment The Grange seems to be flexible with appointments So hopefully a welcomed improvement
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear David Thank you for taking the time to leave a review and 4-star rating. It's great to read that you acknowledge the hard work that has gone into improving appointments and access for patients. Kind regards DS
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Review titled Straight forward visit.
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Arrived at surgery a little early. Signed in easily. Wait a few minutes and was called into room. Welcomed by nurse who did a blood test and then ECG explaining the ptocedure if necessary. Out of the surgery very quickly. Happy with how i was treatedStraiht forward.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for the review. I'm pleased to learn how straight forward your visit was and to hear you were dealt with quickly. Kind regards DS
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Review titled Fast response
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Answered phone fast and got an appointment for 30 mins after the call very impressed by how fast they could get me seen and how polite the staff are.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thanks for the review and excellent 5-star rating. It's really positive to know taht you were able to be seen so quickly and that the team here were polite throughout. I hope your help to advise other patients about how our service works. Kind regards DS
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Review titled Diabetes review
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Test results for sugar levels for my partner are very high despite being on medication. Cannot get an appointment for a month!!! Only 1 diabetic nurse specialist in the practice. Ridiculous, only needs prescribed a different tablet, can a doctor not do this instead having to wait a month with an already high reading. Not acceptable at all.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review. I'm sorry to hear about the issues with accessing an appointment to review your partner's diabetes. Our nurses are the primary contacts for this particular condition, however our prescribing clinicians can also deal with this. I would encourage you to call us back and discuss this with a senior member of the team and we will be able to support you further. Kind regards DS
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Review titled Excellent practice
Rated 5 stars out of 5
by Helen Sloss - Posted on 23 May 2023
Helpful an friendly staff service great practice an they help u on phone an they listen to u an let you know when flu injection is due keep u update
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Helen Thank you for taking the time to leave a review and outstanding 5-star rating. Our team will be delighted to receive your feedback. Kind regards Dav
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Review titled Last appointment
Rated 4 stars out of 5
by Mr Peter G Dowling - Posted on 17 May 2023
Appointment on time. Diagnosis was very good. Referral to Doctor as follow up to diagnosis was done in good time
Visited May 2023
Review titled The Grange Medical Practice
Replied on 19 May 2023
Dear Peter Thank you for leaving a review. I’m pleased our team were able to support you with timely assessment and diagnosis. Kind regards DS