The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Greatly Improved Practice
Rated 3 stars out of 5
by Margaret Redfearn - Posted on 05 May 2023
Even though I was unable to get an appointment on this occasion reception staff were extremely kind and helpful
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Margaret Thank you for taking the time to leave a review. We are always keen to help our patients get the attention and medical advice they seek - and I'm glad our team were kind and helpful when dealing with you. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2023
They have improved a lot .clean and staff are friendly waiting times have come down.phone service excellent from before
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review. It's great to hear that you found our staff to be helpful and that our telephone waiting times are minimal. In fact, we are proud to answer 95% of calls first time and with average daily phone waiting times of less than 1 minute. Kind regards DS
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Review titled Unsure whats happening, awaiting a responce
Rated 3 stars out of 5
by Nigel Cudjoe - Posted on 01 June 2023
Had a brief conversation, just not clear on what the next steps will be, haven't had any follow up yet
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Nigel I'm sorry to hear that you are less than clear on the next steps and do not feel that you have been followed up. I am pleased to see that you have since been consulted by our team and I hope that you feel happier with the next steps. Please be assured, you can always call us and rebook to speak to a clinician and we will be happy to help. Kind regards DS
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Review titled Friendly, professional, great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I always geta response faster than the expected times. My queries are also answered with a fast response and to great satisfaction
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for the outstanding 5-star review. We recognise the importance of helping patients quickly and efficiently. We will continue to work on patient access and we know that patients will be able to rely on us when they need us. Kind regards DS
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Review titled Great Communication
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
I filled out an online form and they got back to me almost instantly and booked me an appointment. The Practice has really changed how they used to do things and have upgraded in terms of all of their services
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for leaving a review. It's great to hear that you used the new online consultation service (Patchs) and were able to submit your request online and receive a speedy response. This online request method is a great way of improving access for those who have access to digital technology, and will also free-up other access routes, such as telephones, for those who are not digitally enabled. Kind regards DS
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Review titled Good overall
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I don't have any serious complaints just that on this occasion I rang to obtain test results after receiving a text message but had some difficulty in telling what the Receptionist said as her English was not great. I gathered that my liver and kidney function are normal but I have to see the doctor about one of my results though I didn't catch which result that was, and I was told I need another blood test that is now booked but I didn't hear what it is for. Not to worry though as I'm sure all will become clear when I've had the next blood test and then spoken with the doctor.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 19 May 2023
Dear patient Thank you for the outstanding 5-star review and feedback about our call handler. I will ensure your feedback is passed on to the reception and call handler team. Please do not hesitate to ask for a call back from another member of the team if you would like a more detailed understanding of your results. Kind regards DS
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Marie Buckle - Posted on 07 June 2023
The Grange Group Practice are a wonderful team. It is a welcoming well thought out practice, a one stop hub where you can get all your health needs recognise and dealt with. It was my first appointment at the surgery and I was nervous but I had no need to be. The receiptionist was so understanding. The consultation with the Nurse Practicer was like a breath of fresh air. She was caring and thorough, as was the Doctor, who saw me afterwards. The most important thing was that they listened to my health concerns, tried to find a pathway care and resolve any issues. The Administration manager came and personally informed me that I had an appointment at the local hospital coming and gave me the paperwork. The receiptionist helped by opening and encouraged me when I struggled with walking. The Nurse knew I couldn't walk any further and came and did my bloods. I worked for the n.h.s for over 20 years and I've never felt so proud. I think this is would have made Anenrin Bevan proud too. Thank you the Grange Group Practice.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Marie Thank you so much for your review and 5-star rating. It's so pleasing to hear that you were met by understanding receptionists and caring and thorough clinicians. I'm glad you received the personal touch from our senior administrative colleagues and we would want all of our patients to have the same experience. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
The very few times I have had need of medical advice I was satisfied with the service I received. I have not been a patient for very long and I am very satisfied
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thanks for the 5-star review. I'm delighted that, as a new patient, you are very happy with the service we provide. We are currently taking new patients and we know there are lots of great GP Practices out there, so it's reassuring to know you're happy with our service. Kind regards DS
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Review titled Very good
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2023
I have a pleasure to meet very good doctors. I hope this practice has more specialists like that. Good job reception and really happy with app.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thanks for taking the time to let us know how we're doing. It's great to know that you were really happy with your encounter. Kind regards DS
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Review titled Super speedy response practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Great staff, always very quick to respond, love the fact that I work on my compter and can communicate via patchs rather than having to wait on the other end of the phone.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm delighted you are seeing the potential and benefit of the new online consultation service, Patchs. I hope it will radically improve access for our patients. Kind regards DS