The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
It was not a particularly great experience. But I was satisfied with the service I received. It was adequate. The waiting time is the main concern, but that's not something you can control. Otherwise am satisfied with the practice.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear patient Thank you for taking the time to leave a review and your comments about the waiting time to be seen upon arrival. This feedback will be shared with our whole team at our next practice meeting and I hope we reduce waiting times. Please be mindful waiting times can be affected due to emergency or complex presentations in surgery. Kind regards DS
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Review titled chaotic systems + lack of cohesive efforts
Rated 3 stars out of 5
by Paul Young - Posted on 11 April 2023
Using on line for 3 repeat prescriptions. One was correct. One was blocked because Grange wrongly input product details. One was not put through to Grange Pharmacist. Resulting in numerous calls to Grange and local dispenser. The serious situations were all generated by Grange. They are nice folk but there is a complete lack of careful attention, cohesion and real team activity. Grange Pharmacists do not lnform patients regarding their fulfillment or not. Reception staff decided if online repeats are passed to Grange Pharmacists. Verbal communications to me were not noted on my records leaving me without agreed prescriptions. All in all regrettable and avoidable disrespect and abuse by Grange in every aspect of everday mundane management. There appears to be zero cohesive and effective team management. All very regrettable and tragic not to mention potentially life / health threatening. The complete opposite what everyone in the Grange probably wants or intends but is the reality on nearly all my interactions have resulted in. Sincerely P Young
Visited March 2023
Review titled The Grange Medical Practice
Replied on 12 April 2023
Dear Paul Thank you for taking the time to leave such a comprensive and honest review. I have asked a member of the team to call you and discuss your recent experiences further and I hope we will be able to better understand the issues you've been facing. We have worked hard on improving efficiencies within our pharmacy team, to ensure patient queries are responded to quicker. I'm sorry to learn of your perception that our admin team decide whether or not to send something to the pharamcy team. Unfortunately this is inaccurate - our processes allow admin to issue previously reauthorised repeat items, however if something is not authorised for repeat - it must be directed to the pharmacy team for a decision. Your feedback will be shared with our wider team, including our pharmacists, and I hopw you will return to leave reviews regularly and let us know if you see improvements. Kind regards DS
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Review titled Good service
Rated 5 stars out of 5
by Steve - Posted on 21 March 2023
Had a message to check my blood pressure, readings on the high side, did a week of monitoring it...dropped off the readings at the surgery, a few hours later they messaged me..very pleased with the fast service and reply..
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Steve Thank you for the outstanding review and 5-star rating. I'm pleased to hear how efficiently you were dealt with on this occasion. Receiving a same day call or update from the clinical team is always helpful. Kind regards DS
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Review titled Quality Service
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 08 March 2024
Had an issue spoke to receptionist who went out of her way to sort the Doctor rang back within 2 hrs ordered Scan immediately and referred fantastic service all around
Visited March 2023
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Sharon Thank you for letting us know about your recent experience. The team will be delighted to receive such an outstanding review about the fantastic service you experienced. Kind regards DS
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Review titled Excellent consultation
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I was given an appointment to see a doctor quite quickly. The doctor examined me and l felt they listened to me and gave me as much time as I needed.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm delighted you felt you had adequate time to be listened to during your appointment, this is very important. Kind regards DS
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Review titled Very quick response
Rated 5 stars out of 5
by Mr Nigel Daniel - Posted on 21 March 2023
High BP Bloods done. Lifestyle check done BP average checked over a week Relevant drugs prescribed promptly Friendly supportive staff Follow up calls re diabetes and diet. Follow up appointment for blood tests booked promptly. Pharmacy cakled to discuss drugs. Overall excellent service
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Nigel Thank you for taking the time to leave a review and 5-star rating. It's wonderful to hear you had such a pleasant and efficient experience. Kind regards DS
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Review titled Surely the Best GP Surgery you can find in Huddersfield
Rated 5 stars out of 5
by Ron Parkinson - Posted on 25 March 2023
Surely, this has to be the “Best GP Practice in Huddersfield”, if ever there was such a title. I have just come off a call with my Dads GP this morning, who has been following up my father for the last 6 months following an unexpected illness, he has been so incredibly supportive to us as have the rest of the practice team. My father has been a lifelong patient of this practice, and it was evident that it was struggling with the previous team of GPs over a few years ago. Since then, it has transformed unrecognisably, with a new team of GPs coming in and overhauling the practice.The Grange GP Surgery now have the nicest team of incredibly professional, kind & caring GPs, Nurses and a wonderfully fresh team of reception staff (they have got rid of the previous “Rottweilers”, and “GP blockers”) . The current team have been wonderfully pleasant, timely and efficient in all of my dealings over my Dad . Keep up the great work and my thanks for the wonderful care you give .
Visited March 2023
Review titled The Grange Medical Practice
Replied on 26 March 2023
Dear Ron Thank you for taking the time to write such a comprehensive and detailed review to let us know about your recent experiences. I’m delighted to know you rate us as a 5-star service and your review will be shared with our full team. It’s really positive to know our patients have recognised a significant shift in our services levels and this has resulted in much improved patient experience. Please continue to leave a review when you can to let us know how we’re doing. Kind regards DS
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Review titled No follow up
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
I e had 5 recurring kidnwy infectiona in as many weeks. Called 111 twice and have emailed the practice sknce Saturday with zero response
Visited March 2023
Review titled The Grange Medical Practice
Replied on 09 April 2023
Dear patient Please contact us to provide some more information about this incident and I will be happy to investigate it as a complaint. It is very helpful to have your name at the time of leaving a review so we can get in touch to see what we can do to help. Kind regards DS
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I was concerned about high blood pressure and found I had an irregular heart beat as part of the investigation. The practice involved a cardiologist who will be applying a 24 hour monitor on me in June. I have also reduced my blood pressure after receiving medication from the practice. Very happy with my experience
Visited March 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thank you for taking the time to leave a review and 5-star rating. It’s really positive to hear the team were able to support you with treatment and access to a cardiologist. I’m glad to hear the team have been able to lower your blood pressure with effective prescribing. Kind regards DS
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Review titled Improving
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
Receptionists need to listen better regarding your symptoms as what you may say to them does not always translate. Still difficult to see doctor seems you have to go through different practitioners before you can see one. Also annoying when you’re told you can only deal with one condition per appointment. Having said all this massive improvement in getting through to surgery and appointments I’ve had have been dealt with swiftly with not much waiting time. Keep up the good work
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s nice to hear you have noticed a massive improvement in accessing the surgery by telephone. We have a wide variety of clinicians in our team and we’re always keen to ensure patients are seen as quickly as possible. Some of our non-GP clinicians are ideally placed to see many conditions. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS