The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Reception and Administration Staff
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
The practise should perhaps learn from other practises in area on how the non medical staff should conduct their service. It was clearly communicated by hospital doctors that my childs antibiotics were to be changed to stop the current infection immediately. However, after 3 phone calls and discussing this with 3 separate receptionists/appointment ladies they did not understand the urgency and offered a phone consultation with a nurse a week after. This was not acceptable and in the end after another a&e visit the hospital doctors changed the antibiotics. The staff need to listen and care about patients. They do not have specific medical qualifications to tell parents that a week with the wrong antibiotics is fine. This does pose a risk. It is also historic behaviour as we have experienced this many times before. The practice manager does have to stop supporting this behaviour and listen to the patients viewpoints. I would recommend looking at other practices for advise.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to leave a review. I am sorry to hear about your experience and, as the Practice Manager, I hope you are assured that I do listen to patient viewpoints. This series of events is not what I would expect for our patients and I would be keen to learn more about the incident(s) you have raised. I would encourage you to contact the practice and provide more information about this, so that the incident can be investigated and learning opportunities identified. Kind regards DS
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Review titled Fab practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Brilliant service all staff are friendly,helpful informative & polite and do their upmost to help you,there has clearly been a shake up of things, in terms of better communication with patients,not that I personally ever had an issue with that but I can tell there’s a more positive communication from staff.I would recommend this surgery it’s the best one I’ve ever been part of,you feel like you are actually been listened to an everything is dealt with in a timely manner
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear patient It's lovely to read your review and see that you rated your experience as 5-stars. Thankyou. Our whole team are passionate about looking after our patients and it's nice to be acknowledged for that. Kind regards DS
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Review titled Efficient dealings
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
My call was answered by helpful and polite receptionist who made me an appointment to see the relevant clinician & arranged for a pharmacist to call me the same day. Very good service following my initial call
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s great to know you found our receptionist and in-house pharmacist to be helpful and quick to help you. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Massively improved reception team
Rated 4 stars out of 5
by Sarah H - Posted on 02 March 2023
I’ve had to visit the practice on numerous occasions in the past nine months for different health reasons but what stands out to me on every visit is how fantastically well the reception is managed! The team are always polite, very helpful and remain calm whilst dealing with the constant heavy flow of demanding patients with a wide range of issues! They are super efficient and do a fantastic job!
Visited March 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Sarah Thank you for taking the time to leave a review and 4-star rating. It's really pleasing to hear that you have noticed how well the reception areas is managed. It is a challenging and demanding area to keep running smoothly. Your feedback will be shared with our reception team and wider practice team and I'm sure it will boost staff morale to receive such positive comments. Kind regards DS
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Review titled Prescription issue fragmented and unhelpful
Rated 3 stars out of 5
by Mike Oldridge - Posted on 07 March 2023
A request for two items on a prescription was not completed together. The effect was that when notified by the pharmacy only part was available so wasting a round trip of some 5 miles which had to be repeated. At a recent visit to see the doctor for blood test results I arrived early for a 09:00 first appointment but was kept waiting for 40 minutes even after reminding the receptionist twice. I think I had been forgotten about.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Mike Thanks for taking the time to leave a review. Sorry to hear about the delays and inconvenience in accessing your medication. This is not what we would expect, and I would encourage you to call and speak to a senior member of our team so we can take more details and investigate the incident so you can receive an explanation. We would not want patients to have to wait 40 minutes for an appointment, but sometimes clinicians can encounter urgent or even emergency complex problems. This can cause a delay and our receptionists should keep waiting patients informed. Please be assured we would not forget about waiting patients - in fact our system informs us when patients have arrived and been checked in. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled GP appointments
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
Couldn't get a GP appointment for 3 weeks for non urgent problem. No problem with appointments with practice nurses
Visited March 2023
Review titled The Grange Medical Practice
Replied on 28 March 2023
Dear patient Thanks for taking the time to leave a review. I’m sorry you’re not satisfied with the waiting time to see a GP. We are aiming to reduce routine waiting times to less than a week, but please be mindful this might be affected with holidays and sickness. The appointment system is frequently reviewed and tweaked, and I hope this will result in a shorter waiting time to be dealt with. Your comments will be shared with our team for reflection and consideration. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by ELIZABETH SHAW - Posted on 17 March 2023
I appreciate all your help and understanding and hoping to get my knee replacement also helpful with blood tests and medication
Visited March 2023
Review titled The Grange Medical Practice
Replied on 17 March 2023
Dear Elizabeth Thank you for taking the time to leave a review and 5-star review. I’m really pleased to hear you are satisfied with the service, especially in having blood tests and receiving medication. Your feedback will be shared with our whole team at our next practice meeting and I hope you will continue to leave reviews and let us know how were doing. Kind regards DS
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Review titled Good Practise.. could make some minor changes
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
Overall I do feel the practise has improved over the last few weeks/months. I really don't like the eConsult service as when you get to the end more than likely it asks you to ring the surgery. Wait times on the phone have dropped significantly, the doctors are very good and the online services are great too. I do think more should be made available online in terms of seeing notes and your record, as this would save me calling in when I haven't quite understood what the Doctor said or if I needed to know some additional info.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s great to hear that you have noticed the massive improvement in telephone access and waiting times. We promote digital technology and we encourage all patients to sign up and use online services. We can certainly take your comments on board and work harder to encourage patients to access their health records online. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Rude ignorance
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Spoke with a receptionist on Friday afternoon that was rude ignorant wanted to talk but not listen tried telling me I didn’t understand what doctor had said to me and I was mistaken told her no but didn’t double check herself with doctor but tried telling me she had total lie then put me on hold to bring another receptionist to fight her corner that she was right and I was still wrong after hearing one side and left me feeling bullied and intimidated if she couldn’t handle me putting my side across and telling her she was wrong to check with doctor himself she should of just said I can’t sort your issue can u ring back at a later date and speak with someone else not say hold line a minute then go speak to another receptionist put her side to her then put her on phone to me and think I’m going repeat myself all over again to be told a second time I was wrong but I obviously was not as got a call on Monday morning from another receptionist that was saying and doing the task the doctor had set and not telling me I was confused and sorted my issue with no problem and with manners and in no time at all for following a simple task and having respect for patient and not just expecting respect telephone message says about staff being abused but it’s ok for staff to verbally abuse patients and try bully tack ticks ganging up with others
Visited March 2023
Review titled The Grange Medical Practice
Replied on 28 March 2023
Dear patient I was disappointed to hear about your recent experience and this is certainly not what I would expect for our patients. I’m sorry if there has been any misunderstanding from our receptionists, and I’m glad that someone was able to resolve this quickly for you. Please call and speak to a senior member of the team about this, and I will be happy to investigate the incident fully. I would ask someone to call you upon receiving this, but I cannot identify you from the review. Your review will be shared with our full team and we will reflect on this. Kind regards DS
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Review titled My review
Rated 4 stars out of 5
by Martin - Posted on 14 March 2023
I prefer the new system we're you do a online assessment. You get a much quicker response and get the feedback you want instead of waiting to be seen by a Dr
Visited March 2023
Review titled The Grange Medical Practice
Replied on 15 March 2023
Dear Martin Thanks for taking the time to leave a review. It’s great to hear you’re enjoying the new online consultation tool via our website. We are constantly reviewing patient access to appointments and we want our patients to receive the advice and treatment they need as soon as possible. Your feedback will be shared with our whole team at our next clinical meeting and I hope you will leave reviews regularly. Kind regards DS