The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled superb efficient professional services
Rated 5 stars out of 5
by Paul Young - Posted on 14 February 2023
I recently moved and this is my first experience of this practice. The staff are welcoming and caring. Their systems are very efficient and rapid. The ability to book appointments and communicate digitally is superb. They all know what they are doing which gives me great confidence in them.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 14 February 2023
Dear Paul Welcome to the Practice and thank you for taking the time to let us know about your first experience. It's great to hear that you found our team to be welcoming and caring, and that you appreciate the options of communicating with us digitally. We've found that really improves access for our patients. Your feedback will be shared with our whole team at our next clinical meeting. I hope you will continue leave reviews and let us know how we're doing at each of your visits. Kind regards DS
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Review titled A caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
Over the past three years the service and standard of service has been outstanding. My husband and I have received prompt and professional care with face to face appointments when necessary and referrals to hospital has been completed quickly. The use of online appointments plus having the ability to read your notes and letters is reassuring.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 February 2023
Dear patient Thanks for taking the time to leave a review and 5-star rating following your visit in February 2023. It's great to hear that you feel the service has been outstanding over the last 3 years. The Practice has undergone radical transformation and continues to constantly review processes to ensure patients get the best experience and care every time. Your feedback will be shared with the wider practice team at our next meeting. Please leave regular reviews to let us know how we're doing, or consider joining our Patient Participation Group (PPG) meetings to learn more about how you can support Practice development. Kind regards DS
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Review titled Very Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
The Reception staff kept me informed of when it was my turn and checked I was wearing a face mask. The appointment was booked at short notice and I was amazed to get seen so quickly. The GP was thorough and immediately understood the issue and got to the point promptly making me further referrals to a series of hospital appointments that I will need. All in all very satisfied with the service I received.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient We were pleased to recieve your review of your recent experience at The Grange. It's reassuring to know you rate us as a 5-star service. We always try to deal with patients as quickly as possible, and our clinicians pride themselves on being thorough and understanding. We will share your feedback with our full team at our next clinical meeting. Please leave regular reviews and let us know how we're doing. Kind regards DS
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
I've had no problem with contacting or receiving help when needed. The people I've had contact with have been polite and clear and understanding,i have no complaints with recommendations given as to medicines and how to deal with my condition.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient Thank you for taking the time to leave a review. I'm pleased that you are happy with the level of service, and how clear things can be explained by our team. Kind regards DS
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Review titled Good
Rated 5 stars out of 5
by Anna Rogers - Posted on 28 February 2023
The staff was poilte and always made sure I was ok when being examined it's a great practice I would definitely recommend the practice to friends and family
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Anna Thank you for taking the time to leave a review. I'm pleased that you are happy with the practice and that you are comfortable recommending us to friends and family. Kind regards DS
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Review titled Much improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
Contacted by the practice to arrange a blood re PSA issues. No problems in arranging a date or in taking the test but have had no communication regarding the result. No news is good news?
Visited February 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thanks for the review and letting us know how easy it was to have a blood test. We would not normally call patients to advise on normal results, but results are typically received and filed by our team within 7 days of the test. Please call us and ask a member of our team if you are concerned. Kind regards DS
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Review titled Did what I asked
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
I needed a prescription but because of my profession I felt I didn’t need to be seen so I did an econsult and wrote my request. 2 days later I got my prescription. No contact suited me.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 15 February 2023
Dear patient Thanks for leaving a review and 4-star rating to let us know about your recent experience. I'm pleased to learn you were able to get rapid access to what you needed. Kind regards DS
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Review titled Needing to be a better organised
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
I attended a blood test and booked in at the reception as your booking in wasn’t working my appointment was at 11.30 when it got to 11.45 and still didn’t get called to go in for my bloods doing as we sitting waiting our neighbour arrived for a blood test and went in before like everyone else did even the nurse messaged the receptionist as I approached the desk to ask if I had left i eventually got in and I struggled walking as my legs where very painful as your seating is very low and very uncomfortable then to find out that I had been booked out by receptionist and that’s why I wasn’t called for my bloods the second time come in it went okay
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient I'm sorry to hear about the inconvenience and mix up with your recent appointment. This is certainly not commonplace, and not what we expect in terms of service level. I'm pleased to learn the issue was resolved quickly for you and I hope you will return to leave reviews in future to let us know how we're doing. Kind regards DS
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Repeat prescriptions not available due to doctors not issuing them, only found when going to collect from Pharmacist. Contacted doctors to be told a pharmacist would call before 6.30pm on Tuesday 21st February 2023…….still waiting on 28th February 2023. I have informed the doctors to be told it’s not there responsibility to inform me of any prescriptions not issued but it’s up to me to resolve…….how? Also the advisor at the doctors informed me “we’ve 16000 patients and can’t deal with all of them” also stating “not her fault” I never said it was. Seems very unprofessional and feels like I’m left to sort out the issues on my own. I take 9 different drugs and had a heart attack 27th April 2021. The support has been dismal.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient Sorry to hear about your recent experience. This is certainly below the standard we expect to provide our patients. Unfortunately we have had a recent backlog of pharmacy workload, and we are working hard to resolve that. I'm sorry it has affected your access to prescription and you are absolutely right to raise this with us. I have worked with the lead pharmacists in the practice to make amends to our processes and I hope this will prevent this type of issue recurring. I'm sorry that the receptionist you spoke to made irrelevant comments when you reported the problem - we should simply do our best to help. I hope you will have a better experience in future and that you feel able to leave more positive reviews in future. Please let us know how we're doing and if you notice a change. Kind regards DS
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Review titled Satisfactory GP
Rated 4 stars out of 5
by Miss Julie Finch - Posted on 07 March 2023
I had surgery and needed to have my wound checked and rebandaged. Called the surgery in the morning and was given an appointment for later on that morning. I was seen been a very nice nurse. My wound checked and rebandaged. Great surgery
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Julie Thanks for taking the time to leave a review. It’s really pleasing to hear how quickly you were able to access an appointment for a dressing, and that you found our nurse to be helpful, polite and caring. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS