The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Satisfactory GP
Rated 4 stars out of 5
by Miss Julie Finch - Posted on 07 March 2023
I had surgery and needed to have my wound checked and rebandaged. Called the surgery in the morning and was given an appointment for later on that morning. I was seen been a very nice nurse. My wound checked and rebandaged. Great surgery
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Julie Thanks for taking the time to leave a review. It’s really pleasing to hear how quickly you were able to access an appointment for a dressing, and that you found our nurse to be helpful, polite and caring. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
Said they would and did, very impressed with the doctor that rung me, don’t usually need a doctor not done for a while so it gave me faith in the nhs
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient Thanks for leaving a review and 4-star rating. It's pleasing to hear you were impressed with the doctor who called you. We're here to help. Kind regards DS
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Review titled Good but needs improvement
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Its a good practice but requires improvement. Mainly with perscriptions,as they can state your perscription is ready but when you go to collect its not in stock.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 20 April 2023
Dear patient Thank you for leaving a review. I'm sorry to hear you are experiencing issues with out of stock items at your nominated chemist. Unfortunately this isn't something we can control. However, please be assured we would be more than happy to switch medication items and re-issue a prescription if the original items. If this is an issue in future, and you have tried to source the medication from multiple chemists, please call the surgery and let us know what items are available and we can re-issue the prescription accordingly. Kind regards DS
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Review titled Appointment
Rated 3 stars out of 5
by Kathy Brisk - Posted on 02 March 2023
I finally managed to see Nurse to complete my diabetic review which commenced in December. Over the phone I had been given incorrect results, had to visit on 3 occasions for bloods to be completed, I was asked for unnecessary tests On my final appointment everything was satisfactory the nurse was polite and on time and explained everything so a good ending
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Kathy Thank you for taking the time to leave a review. I will be happy to investigate your comments further to better understand what might have gone wrong. I have asked a colleague to call you to take some more information which will allow me to review the call recordings and feedback to colleague(s) involved. I hope you will return to leave feedback in future and let us know how we did next time you visit. Kind regards DS
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Review titled Excellent, friendly service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
All staff are welcoming, helpful and patient. They listen attentively, question and advise and I particularly like the use of computer to show illustrations and details of ailments.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. I’m really pleased you have rated us 5-star. It’s positive to hear that our team were able to spend time explaining your ailments and how you your treatment will progress. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Why bother
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I asked about specific symptoms and wasn't heard. I was offered a blood test which might account for 1 symptom but no help for anything else. Very disappointed
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient Sorry to hear about your experience. Without any specific details, it is difficult for me to investigate your comments and support further. I would encourage you to call the practice and seek a second opinion from one of our clinicians. If you are still disappointed, you can speak to a senior member of the administrative team, who can take more details and investigate your comments as a complaint. Your feedback will be shared with our full team at our next clinical meeting, for learning and awareness. I hope you will leave reviews in future to let us know how we are doing. Kind regards DS
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Review titled Practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
It’s hard to get a face to face appointment.A lot of time you just get telephone appointments.All the regular doctors have left and the doctors are all new
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient I am sorry you have experienced difficulty accessing a face to face appointment in February 2023. I am disappointed at receiving this review. Please be assured that we have continued to offer a mix of face to face and telephone appointments - subject to patient preference. You are absolutely able to ask for a face to a face appointment and we will be happy to book the same. If you ever experience issues booking an appointment, please ask to speak to a senior member of the team, or request a call back to discuss your needs further. I hope the info above will be helpful, and will support you in getting better access to the practice so you can leave more positive reviews in future. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Suad Mohammed - Posted on 14 February 2023
Caring and respectful staff and they answer our query nicely. Our my family members and including me had medical issues, appointments made for us and I was happy with the service and doctors.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 14 February 2023
Dear Suad Thanks for leaving a review and letting us know what you think of your recent visits with your family. It's reassuring to hear that you have received quick answers and that you are happy with the doctors here. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Mary devenny - Posted on 02 January 2024
It's easier to speak to a doctor although it's a long wait for face to face alsif you have more than one problem I have to make another appointment even though it could all be related
Visited February 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear Mary Thank you for taking the time to leave a review. I'm pleased you find it easy to speak to a doctor. Please do feel free to tell our clinicians what is bothering you, but do be prepared to book another appointment if those problems are not linked. Kind regards DS
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Review titled Mask mayhem.
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
The lady who saw me was kind and listened to my concerns. She didn't rush me, she was considerate of my feelings and even arranged for me to have another face to face appointment with her again. The only thing that really put me on edge was the lack of mask wearing enforcement. Patients like me who are incredibly vulnerable are forced to sit in a waiting room with others who flout the mask rule despite the signs, openly coughing and sneezing and not making any attempt to catch it. I spoke to several patients who are listed there and they say the same.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. I’m delighted to hear about the caring contact you had with our clinician and the ease of access for a follow up face to face. You are quite right about the responsible approach to mask wearing when visiting the practice and we encourage all visitors to the surgery to wear a mask, especially in communal areas like the waiting room. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS