Skip to main content

The Grange Medical Practice

Fartown Grange, Spaines Road, Huddersfield, HD2 2QA

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about The Grange Medical Practice.


Reviews

Displaying 471 to 480 of 486

  1. Review titled Poor service

    Rated 3 stars out of 5

    by Karen Murray - Posted on 15 August 2023

    Didn't feel like I was being taken seriously yet I very rarely attend drs unless I know there's something wrong. Had to chase up myself after through HRI to see where my referral was only to be told there wasn't one ! Seen a second Dr in July and had to chase up my own appointment through HRI again to be told it had been referred as routine instead of urgent. After more phone calls I'm hopeful now something will be sorted. Feel like it's a self service affair

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 25 August 2023

    Dear Karen Thank you for taking the time to let us know about your recent experience of the Practice. I'm sorry you feel you have been left to chase up appointments and for any confusion about your referral. Although we do ask our patients to take some responsibility for their own health care and treatment, this should certainly feel more supportive for you. Please do contact the team if you would like to discuss this further. Kind regards DS

    Report as unsuitable


  2. Review titled Not good enough

    Rated 2 stars out of 5

    by Anonymous - Posted on 14 February 2024

    I have been ill for six weeks. I tried to book an appt twice during these 6 weeks. On week 4 when my cough was persistent but now making me sick. As a result I was up a few times at night. It impacted my work, I took time off. Upon completion of patches I was told I'd receive a phone call. Like that would show my dark circles, temperature, and how run down it's making me. I was advised to continue taking paracetamol for temperature and cough syrup or strepsils. I was on my 8th packet of Strepsils and 4th cough syrup. I'd tried everything for my headaches from cold compress to vicks. But I said ok I'll keep doing what I'm doing. On week 5 I made contact through patches again making the practise aware that the cough has gotten worse, I'm being sick nothing from my stomach all from my chest. The wretching is making me ache I've got the worst headaches. I heard back from a GP via text. I replied back straight away but didn't hear back until the next day x2. On the third day I was sent an appt to see a gp on what would be the back end of week 7. To conclude I can say I'm not far off when I say the practice could have done better. I've been to see another gp at another practice after calling out of hours. I was checked over and given anti viral medication along with an inhaler for my coughing episodes that result with me being sick and struggling to carch a breath.

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 23 February 2024

    Dear patient I am sorry to hear about your ongoing illness and your difficulties accessing an appointment. It sounds like you had been trying hard to manage your symptoms yourself and I'm sorry we were not able to provide the care you expected on this occasion. Please will you call the surgery to provide more information about this incident. I would be really interested to investigate the case formally as a concern, and this will enable me to recommend improvements or learning outcomes. Kind regards DS

    Report as unsuitable


  3. Review titled You’ll never see a GP

    Rated 1 star out of 5

    by Anonymous - Posted on 10 June 2023

    Honestly by far one of the worse cases of GP’s and medical staff using the chaos created by COVID to benefit them in registering as many patients as they can and in actuality seeing no one. Be prepared, as getting stuck in a queue for an hour from 08:30 (opening times) till after 9:30 (meeting booking up time) is general practice. When your call is answered you will be told to call back at 08:30 as they have no more appointments left. And this is how it will go till you recover from what ales you or you don’t (either way, it stops you calling) Oh you’ll ask questions like: can I have one for tomorrow? A week from now? I’ve been calling to get an appointment for 4 days, how do I fix this? But you’ll be reminded that they’re too busy and it is how it is, basically a variation of lovely ways to say no. Leaving me to believe they may have no GP and all staff are doing is diverting you to nurse practitioners who call and refer you to the hospital or back to a GP or a practice manager who you never hear from. I may be wrong but it’s the perception that’s been created. I see on here you’re taking on new patience thought I’d enlighten them, one would assume the problems been fixed for their sake but I highly doubt it

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 12 July 2023

    Dear patient I was really disappointed to receive your damning review and feedback and unfortunately I do question the accuracy and validity of some of your claims. We have been working hard on telephone access and are answering calls on average within 1 minute. We have frequently answered 95% of calls first time, so our patients have reported they have been able to get through to us easier than 12 months ago. We no longer ask patients to "call back tomorrow" and this ceased at the begining of the pandemic, as we embraced and implemented online consultation tools. I would strongly encourage you to call or email us and provide some more information about your recent experiences. We would require your name, date of birth, and some mor details about the time and telephone number you called us from. I will share this feedback with our wider team and I'm sure they will be disappointed to hear about your experience and perception. Kind regards DS Practice Manager

    Report as unsuitable


  4. Review titled Responsive service

    Rated 4 stars out of 5

    by Anonymous - Posted on 07 March 2023

    I have used both eConsult and Patchs online services to access support. The practice has responded both times. The Patchs service has fixed questions rather than adapting to different situations, but I found that the information that I put down was read and understood. I was contacted quickly and I felt supported.

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 11 March 2023

    Dear patient Thanks for taking the time to leave a review. It’s nice to hear you have used the new online consultation tool. We’ve introduced this as another access route into the practice and it’s great to hear you were dealt with quickly after submitting the patchs request. We encourage our patients to embrace digital technology where they are able to. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS

    Report as unsuitable


  5. Review titled Troubled practice

    Rated 2 stars out of 5

    by Malcolm proctor - Posted on 05 April 2023

    Trouble getting appointments and repeat prescription always seems to be a problem and doctors appointments can mean you have to wait for weeks

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 09 April 2023

    Dear Malcolm Thanks for taking the time to leave a review. I have asked a member of our team to cal you and discuss these issues. I hope that will resolve any problems. Kind regards DS

    Report as unsuitable


  6. Review titled Improved

    Rated 4 stars out of 5

    by Andrew B arker - Posted on 28 February 2023

    I have been very pleased with the service in my recent experience with the practice. In the past few weeks they have been quick to answer the phone, within a minute or two. They answered my query and arranged a blood test at the practice. It was all very efficient and the staff were helpful.

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 02 March 2023

    Dear Andrew Thank you for taking the time to leave a review. I'm delighted you have noticed a much improved telephone call waiting time at the practice - it's something we've been working on for 6-12 months now. We all believe our patients deserve great telephone access. Kind regards DS

    Report as unsuitable


  7. Review titled Terrible

    Rated 1 star out of 5

    by Anonymous - Posted on 28 February 2023

    I cant describe adequately how disappointed i am It’s impossible to get an appointment to the point of not even trying Long term conditions that are detrimental to health are completely overlooked The only help i have had from this practice has been from the pharmacy team who have done everything they could But overall just terrible a terrible practice

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 02 March 2023

    Dear patient Sorry to have received your review and 1 star rating. This is disappointing. Unfortunately I cannot identify you from your review, otherwise I would instruct a member of my team to contact you to discuss this further and support you. Please discuss your review further with a senior member of the team. This is certainly not the type of feedback I would expect for the practice, and I will be pleased to investigate your circumstances and ensure you receive a great quality of care. Kind regards DS

    Report as unsuitable


  8. Review titled Let down

    Rated 1 star out of 5

    by Rachel - Posted on 28 February 2023

    No duty of care shown. Really disappointed in service. Communication is shocking and sensitivity to condition was at a zero. Never seen by the same person. Obvious that whoever sees me does not read any medical history beforehand. Have called multiple times asking to be seen regarding my mental health and directly referred to external services without my knowing because they do not want to deal with it. Online services is shocking and makes it more obvious they cannot be bothered to deal with people over the phone or take on appointments. Overall has made me lose complete faith in GP services.

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 02 March 2023

    Dear Rachel I'm sorry to have received your review. It sounds like you've had a really poor experience recently. I am unable to identify you from your review, but I feel it is important that you make contact with the surgery directly now to discuss your recent experience with one of our senior members of staff. I will be more than happy to investigate the particulars of your comments to understand what might have gone wrong. I would ask you to be mindful that primary care and front-line healthcare is not only provided by our GP surgery. There are many specialist and dedicated services to support patients - especially for things like mental health and musculoskeletal problems. I'm sorry if this hasn't been explained properly to you. I will look forward to you contacting the surgery to discuss this further. Kind regards DS

    Report as unsuitable


  9. Review titled Extremly helpful

    Rated 5 stars out of 5

    by Barry Nichol - Posted on 24 February 2023

    I find the practice very helpful & understanding when i contact them, they go the extra mile to sort me me out when i have any problems

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 24 February 2023

    Dear Barry Thank you for taking the time to leave such a wonderful review. I'm glad the team are taking great care of you. Your feedback will be shared with our full team at the next practice meeting and I hope you will continue to leave reviews and let us know how we're doing. Kind regards DS

    Report as unsuitable


  10. Review titled Getting back to normal

    Rated 4 stars out of 5

    by Anonymous - Posted on 28 February 2023

    I was fast tracked through a set of appointments. Reception are so much improved polite and efficient and not rude and ignorant. Well done on making this change. The gentleman on the desk when I attended was brilliant. Although some follow-up appointments I have to wait a little longer for but that's fine. Overall a good experience

    Visited February 2023

    Report as unsuitable

    Review titled The Grange Medical Practice

    Replied on 02 March 2023

    Dear patient It's really positive to hear that you have been impressed by our receptionists. We have been working hard on improving this, following historical feedback. We've also increased the size of our administrative team, which has been a massive challenge in training and developing staff. It's great to hear you've had a good experience in February 2023. Kind regard DS

    Report as unsuitable