THE KEYS FAMILY PRACTICE
Willenhall Medical Centre, Field Street, Willenhall, West Midlands, WV13 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Susan Shorthouse - Posted on 13 October 2024
I went for a BP check and the nurse was very patient and friendly. She explained everything to me and asked me questions about my health.
Visited October 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 01 November 2024
Dear Susan Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Team
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Review titled Brilliant Nurse
Rated 4 stars out of 5
by Paula Hodgson - Posted on 25 October 2024
I attended my appointment feeling really ill with a few problems I felt listened to and the questions asked by the nurse were very thorough. I was prescribed items to help with my problems and have another appointment 4/11
Visited October 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 01 November 2024
Dear Paula Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Holly Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Fatos hysenaj - Posted on 10 October 2024
I book appointment and straight way next day was booked . The key family practices is the best ever have doctors in uk.. me and my family we are very happy with service .
Visited October 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 01 November 2024
Dear Fatos Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind Regards, Holly Patient Experience Officer
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Review titled The Practice itself is great,
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
However my last physical consultation it felt like the doctor wasn’t competent, she was also a bit dismissive.
Visited September 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 26 September 2024
Dear Patient, Thank you for taking the time to leave the Practice a review. We are pleased to hear that you have mostly been happy with the service provided. However, if you would like to discuss you recent experience further, you can contact us via the link below: https://www.modalitypartnership.nhs.uk/contact Kind regards, Holly Patient Experience Officer
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Review titled Great care for autistic young man
Rated 5 stars out of 5
by Reo - Posted on 18 September 2024
My son is an autistic young man that is a selective mute and can not always explain what is wrong correctly. Dr P takes time to listen, understand and give him the care he needs, With simple explanation so he understands and with my son leaving calm and settled in his emotions.
Visited September 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 26 September 2024
Dear Reo Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Jp1970 - Posted on 05 September 2024
I had a review on Wednesday and my appointment was at 10.20am. My wait was only a few minutes. Nurse reviewing me, made me feel very comfortable and explained everything very clearly. I felt valued as a patient.
Visited September 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 05 September 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Holly Patient Experience Team
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Review titled Pharmacist review
Rated 5 stars out of 5
by Pharmacist review - Posted on 20 September 2024
I had an appointment with the surgery pharmacist who thoroughly investigated my concerns and made some adjustments to my medication
Visited September 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 26 September 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Team
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Review titled Go need to improve
Rated 3 stars out of 5
by Pravin Patel - Posted on 14 August 2024
My appointment was for 11.00 so I got there five minutes early and logged in then at 11. 35 I was still waiting to be seen so I asked at the reception what was going on but I got no reason or an apology has I had other things to do I had to leave. Not very good customer service
Visited August 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 28 August 2024
Dear Pravin, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Derek Smith - Posted on 14 August 2024
I was able to be seen next day and was seen by a pharmacist (not doctor) who knew what was needed
Visited August 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 28 August 2024
Dear Derek, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Review of practice
Rated 2 stars out of 5
by Michelle - Posted on 09 July 2024
Have to do online form to get any appointments and decided ..hard to put into words the issues at times ..also hard to get an appointment when as a patient feel it's necessary to have face to face ...not sure how certain issues cam be diagnosed when not seen or examined at all
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Michelle, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, you can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Officer