The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Proactive, helpful, and kind
Rated 5 stars out of 5
by Symon Vegro - Posted on 25 January 2024
I was on a telephone appointment when I was asked whether I could come in straight away, which I did. The person I saw was very helpful, to the extent of calling me during the following evening, sorted out a prescription for one of my issues and arranged a referral for the other.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures.
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Review titled Sensitive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
A 30 minute appointment to discuss an embarrassing condition was handled very sensitively, minimising awkwardness but by no means coldly. The doctor didn't pretend to have all the answers (which is such a change from the old days) but offered well informed and appropriate thoughts, and a way forward.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
9 am appointment with the Physiotherapist at the Highfield Surgery. This turned out to be a complete and utter waste of time. The Physiotherapist just never turned up for work. No apology, no attempt to re-book. After waiting 20 minutes, enquired at the Reception Desk, only to be told they had no idea where the Physiotherapist was. Absolutely shambolic. Not fit for purpose.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
We are sorry to hear about your experience, if you wish to discuss further, please contact the surgery. We are not able to reach out as your comments are anonymous.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Joan East - Posted on 17 January 2024
Very informative appointment on time and staff very helpful would give 11 out of 10 if possible the nurse was great in explaining everything
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Always with care
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I couldn’t get an emergency appointment so filled in the online questions. The receptionist called back and offered a face to face appt with nurse later that morning. However I got a call unexpectedly from a doc who questioned my condition and prescribed suitable medication for it. I was very grateful to have this consultation as was not feeling at all well. Great practice
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Poor service
Rated 3 stars out of 5
by Helena - Posted on 02 February 2024
Firstly booked an appt online. When I called to confirm time, was told no appt been made. Receptionist asked why I needed appt, she informed me I could get over the counter meds. Managed to get telephone appt a week later after filling in consult for on line. Dr called me and really didn't know why he had called me thought it was for a different reason. Felt as though I was being an inconvenience. For having 3 practices available to patients service appears to be getting worse.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Everton Barnes - Posted on 10 January 2024
Doctor made me feel listened to, he was knowledgeable, and showed empathy, I would definitely come back to the Lodge surgery.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Getting Better
Rated 3 stars out of 5
by Andrew Benge - Posted on 20 January 2024
Appointment wait time far longer than before NHS to surgeries to merge. It is difficult to understand how service has broken so far and so fast. I wish gps working conditions were better
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Friendly and reassuring with a good explanation of the issues. Appointment on time and consultation not rushed.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
I was able to get an appointment within a couple of days of my phone call and my appointment with the nurse went smoothly and was on time
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.