The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Got my appointment through the e-consult. The practice quickly responded and I got my non urgent appointment within two weeks. My appointment started before the appointment time.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Room for improvement
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
As a 54 year old man who very rarely needs access to a GP I found the whole econsult process very frustrating, laborious and ultimately not fit for purpose. I felt the need to consult a GP about my blood pressure the econsult form offered no method of doing this, so I filled in the form using the options that best suited my condition, got to the end of the form to be informed that I needed to contact 111 as no service was available to, this is a basic requirement for thousands of patients, I had to go back through the whole form this time pretending I had anxiety in order to book an appointment. Overly complicated system and if you do suffer from stress or anxiety this method of booking an appointment surely adds to your condition. When I did actually arrive for my appointment at 3.20 there was a single patient in the waiting room in the whole 40 mins I was there waiting to go and see the GP who was very good and only needed no more than 10 mins to arrange blood tests and an ECG.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Many thanks for your review, we appreciate your feedback. It is helpful to receive feedback from our patients using this so we can look at patterns in issues raised. We appreciate it is change for us all but we believe it and it has proven to be a great benefit. The best way to access the surgery now is via the eConsult platform on our website, www.lodgesurgery.co.uk , you can specify the type of appointment you need and clinician you would like to see.
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Review titled Great Practice
Rated 4 stars out of 5
by David Brammer - Posted on 06 February 2024
The experience I had on the 5th February was very good.The doctor was very pleasant and helpful with my problem knee and the suggestion’s that she made hopefully will make my life more bearable.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know. Please do contact the surgery via eConsult for any extra support.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I have just changed to this surgery & couldn’t be more delighted by the polite kind staff at reception & really kind Doctor I saw , she did not rush me & was very thorough & supportive.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great experience at the this practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I must admit it was with some trepidation that I went to the doctor’s surgery. Previous experiences have been wanting - you felt like you were on a timer and had to rattle through what was wrong with you so the next person could get seen. Felt like the personal touch was wanting. This, however, was the opposite of that. The surgery had obviously been working on its interpersonal skills. I was seen only a few minutes later than my allotted time and the doctor was fantastic. She listened to what I had to say, talked to me and I didn’t feel rushed to get out the door. Keep this up Lodge Surgery - very impressed!
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know. It is good to hear you have noticed a change at the surgery.
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Review titled Great GP
Rated 5 stars out of 5
by Nicola Arnett - Posted on 09 March 2024
I saw Dr **** and I was so well looked after. I feel she went above and beyond despite being short for time. She really listened and was very diligent. She is a lovely GP.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 21 March 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Good phone call
Rated 4 stars out of 5
by Jill searle - Posted on 23 February 2024
Was a very good and thorough review. Lady was very helpful Has left me with lots of things to think about
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Amazing Doctor who listens
Rated 5 stars out of 5
by KT72 - Posted on 02 February 2024
I was greeted by first name, immediately put at ease. Dr knew my history. Very thorough investigation. Explained next steps and reasons for them. Dr apologised for having to refer my case as she had really wanted to help me. Left appointment feeling that I had been heard
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Travel jabs
Rated 5 stars out of 5
by Paul - Posted on 02 February 2024
Filled out the travel survey online and it initiated a visit to Redbourn surgery, nurse was very professional, knowledgable and amicable. Received required jabs there and then.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good Appointment
Rated 4 stars out of 5
by Jill searle - Posted on 11 February 2024
I was seen very quickly with no waiting almost. The Gentleman Physiotherapist was very good and kind and helped me with my problem and hopefully will start to aid my recovery with the correct treatment and medication
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.