The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Impovement in service
Rated 4 stars out of 5
by Colin Wheeldon - Posted on 11 December 2024
I was seen just a few days after contacting the surgery for a followup appointment with a Nurse practitioner. I was referred and contacted that day by West Herts. Extremely efficient and quick and making use of technology, all joined up and working together. Great to see.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 08 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Diabetes review
Rated 3 stars out of 5
by Christine Lake - Posted on 19 December 2024
I had my Diabetic review at Highfield Surgery with a male Nurse. I was very happy with my review and he answered all my questions. I left feeling very happy with the appointment and he phoned me later that day with a follow up answer to my medication.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 15 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Very good care
Rated 5 stars out of 5
by Peter Aubusson - Posted on 12 December 2024
I was contacted to have my respiratory virus vaccination and it was administered at the booked time very efficiently and pleasantly.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 08 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Late again!
Rated 2 stars out of 5
by Anonymous - Posted on 14 December 2024
Booked 8am appointment. Stood at door until surgery opened at 8, went to screen to check in, not working. Even though I was first appt of the day, and only ones in the waiting room, we were 14 minutes late to be called in to the nurse. Both my appointment in 2 months that the surgery has been running late (the other one 40 mins late, but I don’t expect it first appt of the day. Care when it is revived is great, and I’m grateful for it. I would like two things to happen: 1) Advise when the surgery is opened if the screen is not working. 2) reception to come into the waiting room to advise approximately how late the appointments are running for the doctors/nurses/HCPs on that day.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 17 January 2025
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Good practice
Rated 5 stars out of 5
by Diane Corcoran - Posted on 16 December 2024
GP is so thorough and takes the time to listen to any concerns and offers a solution. Excellent care and attention
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 08 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Brilliant care again today.
Rated 5 stars out of 5
by Serena - Posted on 04 December 2024
The GPs, secretaries and reception for my recent visit were attentive, caring and prompt. I was nervous about the outcome but by the time I left the appointment I felt calm and pleased with a path ahead.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 15 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Prompt, professional service.
Rated 5 stars out of 5
by Michael Weir - Posted on 07 December 2024
I received a quick response to my online request and seen by a clinician within 72hrs. I had a follow up personal consultation with a GP 48hrs later. I was treated with care, understanding and professionally throughout.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 08 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Phone consultation
Rated 4 stars out of 5
by Anonymous - Posted on 03 December 2024
Appointment for a phone consultation made a couple of weeks ago. Dr called during agreed time slot and was up to speed with my case. Very friendly and professional. Advice given & arranged to follow up.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 15 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Great Doctor
Rated 4 stars out of 5
by Peter - Posted on 11 December 2024
Can’t speak highly enough about the doctor dealing with my issues. Very helpful,thorough and informative. After my tests she rang me to give me the results. Wonderful service/just like the old days.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 08 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 January 2025
I have no complaints with the overall service that I receive. It is sometimes difficult to get through on the phone but when I get through they are very helpful and efficient. The callback system does work well although it is very longwinded to complete the initial form required to book an appointment.
Visited December 2024
Review titled The Lodge Health Partnership
Replied on 15 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.