The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2023
The nurse I saw was very friendly and efficient. The appointment was easy to book via text message link.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, good to hear that you have found the online appointment system and booking links useful. We will continue to use innovations to make accessing care as easy as possible. I will share your compliments with our nursing team, many thanks, Dr Steely, GP Partner
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Review titled A caring experience.
Rated 5 stars out of 5
by Anthony J Morgan - Posted on 06 June 2023
I was highly impressed with my two consultations with the physicians associate and practice nurse. I found them to be very polite,caring and professional. The reception staff were also most helpful and polite.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anthony, Thank you for your feedback. We work as a team of clinical professionals, under the supervision of the GP partners. We are proud to have a dedicated, caring and knowledgeable team who deliver high quality care for our patients. It is great to hear that you had this experience when you needed support from us. I will ensure that the team receives your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Great doctor
Rated 5 stars out of 5
by Lyndsey - Posted on 13 June 2023
I couldn't fault our appointment today with the practice, swift easy check in , seen at exact appointment time and the doctor we saw was great, very pleasant manner, made us at ease immediately, and very clear and informative.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Lyndsey, thank you for your feedback. We are working hard to ensure all patients have a similar experience. Many thanks, Dr Steely, GP Partner
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Review titled Quick response
Rated 4 stars out of 5
by Nick Rogers - Posted on 23 June 2023
Within 24 hours spoke to a doctor who arrange a prescription for me. Worry for someone older who may struggle with technology, as when I called rather than take my details was told to email them in. Separately when in the surgery for a blood test on Saturday a working mum was told to come back during the week for a copy of a letter as the receptionist had only been there for 3 months and wasn’t on the system to print it off.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Nick, Thank you for this feedback - I am pleased you were able to use our system to obtain your prescription efficiently. We are aware that for some patients we will always require access to prescription requests in more traditional ways and will continue to work with this. However, the level of digital literacy we see in our older patients is pretty good and alongside our patient participation group and other partners we are developing interventions to improve this. Importantly, prescription requests must be taken in writing to avoid error and this is a whole NHS policy. With regards to the interaction you observed between another patient and patient services it is difficult to comment without a clear understanding of the situation. All our administrative and patient services teams have extensive training once they join us. As you can imagine the learning curve is substantial and we have had a significant expansion of our team in the last six months. I will raise this with our patient service team leads to ensure they have the opportunity to remind all new staff of when and how to seek help or clarification if they need it. Many thanks, Dr Steely, GP Partner
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Review titled Great staff
Rated 4 stars out of 5
by Mark mills - Posted on 27 June 2023
Hard working and dedicated. Despite the challenging demands on the nhs in general and this practice, I have always found the team kind and helpful. We also need to remind ourselves sometimes that we are blessed to even have somewhere to go when we’re ill.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mark, Thank you for your review. Delivering kind, patient centred, safe and efficient care are core values of our organistion. It is wonderful to hear that you have felt the impact of this approach in the service your received. I will ensure that our team receive your compliment, many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Natalie Tynan - Posted on 11 May 2023
Amazing nurse. Very informative and very reassuring. I was cruet very anxious and she put all my worry’s to bed.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Natalie, Thank you for your feedback, I will ensure that our team member receives your compliments, Dr Steely, GP Partner
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Had Respiratory review with the nurse. She was very friendly and positive. The consultation was explained and each section demonstrated concisely. Thank you
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, our team work very hard to communicate well with patients and their relatives and it is great to hear the impact this makes. I will pass along your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Well organised, proactive, friendly s as no professional. despite having grown substantially the surgery continues to proved an excellent service
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, we are growing as our list expands to take in new residents and as we are not able to restrict our growth we are working hard to ensure that the quality of the service we are providing remains high. It is wonderful to hear that this is your experience and I will ensure all of the team involved receive your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Fantastic nurse
Rated 5 stars out of 5
by pip skinner - Posted on 19 May 2023
The nurse who just gave my family our travel vaccinations was fantastic. She was extremely patient and kind to my daughter who was very nervous. Thank you
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Pip, Thank you for taking time to pass along this feedback. I will pass this on to the team member involved, many thanks, Dr Steely, GP Partner
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Review titled Great Practice, Efficient and the staff are very helpful
Rated 5 stars out of 5
by Aneeka - Posted on 04 May 2023
Over the last year I have had several appointments as well as some follow up help with medication following a surgery. I have found it’s easy to get an appointment and everyone I have spoken to (reception staff, nurses and GPs) have been friendly, caring, professional and helpful. Thank you for your continued help and thorough aftercare/follow ups.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Aneeka, Thank you for your feedback, our teams work very hard to ensure that patients can access the right appointment and the right time and with the right professional. It is great that you feel this is your experience. I will ensure our team receive your compliment, many thanks, Dr Steely, GP Partner