The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent ongoing care and support
Rated 5 stars out of 5
by Janice Dickson - Posted on 06 May 2023
I have several health issues, some of which have flared up recently and I have had to make frequent phone calls and visits to the Wall House Surgery. Without exception, everyone I have come into contact with (receptionists, assessment team, nurses, doctors) have been kind, patient and supportive, even when I have been very reluctant to accept the inevitable trip to hospital. My health issues have a huge impact on my quality of life but I am so grateful I am registered with the Wall House Surgery, where I always receive excellent care. During the last week, which has been very difficult, several members of the team have gone 'above and beyond' to do all they could to help. Thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Janice, Thank you for your feedback for our team. We are really pleased to have been able to support you through this time. I will ensure that I pass along your compliments to the teams involved, they are all very dedicated to what they do and caring for our patients in a way which delivers the experience you describe. Many thanks, Dr Steely, GP Partner
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
Can’t fault my recent experience with The Wall House in relation to care for my elderly father. All staff I came in to contact with were caring and empathetic. The triage process was extremely efficient. I was kept up to date with progress and we were fortunate to be visited at home by the ucr team who treated my father with dignity and respect. I needed to visit the surgery to collect a prescription due to processing issues at the local pharmacy and again, the reception staff were efficient and helpful. Follow-up care has been arranged and throughout my interactions with them, the whole team have been proactive and helpful. Feel incredibly fortunate to have received this level of care and service at a time when resources are so stretched. Well done Wall House and thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback about the experience you and your father have had. We work hard to ensure that accessing appointments is efficient and straight forward but also promotes continuity and appropriate follow up for those more complex issues. I am pleased to hear that at each point of interaction with our team you felt cared for and proactively helped by our staff. I will be sure to pass this along to the team. Many thanks, Dr Steely, GP Partner
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Whenever I contact the surgery they are really quick to respond. Tonight I contacted the surgery for some old test results from 2021, within 90 minutes I had received an email with the results. Very thankful for the quick response as we are due to start IVF and needed these results before we progress.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, we are really pleased our systems worked well to help you get the information you needed and work hard to get this right. I will pass along your compliments to our team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Veronica Booth - Posted on 03 April 2023
I was very upset to discover yesterday evening that my tablets had run out. My prescription is normally sent through Boots. I rang them and they said it had not been sent though. I spoke to a very helpful lady in the prescription department at Wallhouse and she reminded me that Boots are meant to request the prescription. She asked me to send an email to Wallhouse marked urgent and they would try to process it either today or tomorrow. I did this.I went to Reigate shortly after this and popped into Boots to ask them to expedite my prescription. To my surprise it was already there and she made it up while I waited. I’m very grateful to Wallhouse Surgery who turned this round so quickly.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Veronica, Thank you for your feedback on this matter. Communication between ourselves and our colleagues in other community services, such as the pharmacies, is something we work hard to maintain. The process of getting prescriptions can be tricky to navigate, i is good to hear that our team at the surgery were able to help facilitate a good outcome for you in this situation - they are dedicated to making this bit of the service work well for patients. Hopefully your issues have not reoccurred, if you have had further problems please consider contacting us with more information via contact.thewallhouse@nhs.net for the attention of the practice manager so that we can investigate. You may also be aware that the NHS app can be used to request prescriptions directly from the surgery - although it is called an app it is accessible via your home computer too: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/ I will pass along your compliments to the prescription team, it is great for them to be able to see what a positive impact their hard work has for patients. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Irina Besozzi - Posted on 24 May 2023
I had a very good experience with this practice. All the practitioners I saw took the time to discuss in detail my concerns and they did their best to help. I would recommend this practice to anyone.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Irina, Thank you for providing us with this feedback. It is great to hear that you have had such a positive experience and would recommend our service. I will pass along your compliments to our whole team, many thanks, Dr Steely, GP Partner
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Review titled Fantastic practice and brilliant staff
Rated 5 stars out of 5
by Richard haddon - Posted on 18 April 2023
Had a medication review today the member of staff was so good helpful kind very knowledgeable and just marvellous
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Richard, thank you for taking the time to provide us with your feedback. We work hard to ensure patients feel supported and well informed to make the right decisions for their care. I will pass along your compliments to the team, many thanks, Dr Steely, GP Partner
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Review titled Supportive advice and action
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Supportive call with positive action in relation to ongoing advice being provided for my family over the past few weeks.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, I will ensure the team is informed of your compliments. It is great to hear that we were able to support you over this time. Many thanks, Dr Steely, GP Partner
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Review titled Great advice and manner
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I needed to have a consultation with a pharmacist about whether to start statins. Punctual call, unhurried, very friendly manner, continually checking for understanding and any questions as we went along. Very clear on the technical/ medical side. And open to the options rather than being prescriptive. Very good experience.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback. We are a big team with lots of different professionals working under one roof to deliver your care. Our pharmacy team is one part of this and they are fantastic, it is great to hear of how positive your experience with them was. It is particularly good to hear you felt it was a shared decision making experience as this is a key value of ours. Hopefully your treatment plan is progressing well since this appointment. Many thanks, Dr Steely, GP Partner
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Review titled Great staff but under a lot of pressure
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2023
Fantastic experience with both the receptionist and doctor today, they couldn't have been more helpful. Unfortunately I find the telephone appointment system long, slow and frustrating, so much so that I drove to the surgery to book my appointment because it was quicker.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback. I am really pleased that you have found our staff to be helpful and efficient in person. I apologise that you have struggled with the telephone system and needed to find a work around. This review was posted in March and since then we have been working really hard to ensure better running of all of our appointment systems as well as re-establised electronic access too. I hope that you have noticed a positive difference but if you would like to speak to me further about this issue please get in touch with us via contact.thewallhouse@nhs.net. Many thanks, Dr Steely, GP Partner
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Thank you for your kind and efficient service today. 2 matters resolved with empathy, professionalism and pace- thank you to the team.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for taking the time to feed this back to us, I will make sure I pass on your compliments to the whole team. Many thanks, Dr Steely, GP Partner