Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I have been with this practice for over 40 years and have found that the level of service has gone down considerably since becoming part of the Tower Family Care Group. I recently had an experience where I was forced to use the 111 service and go for a prescription at 11.30 pm because the surgery had not phoned me back. It was a relatively simple condition requiring antibiotics and, had I been contacted by the surgery I would not have had to suffer such extreme discomfort for such a long period of time. My issue is not with any of the staff, who I have always found polite and helpful, but the system is failing miserably. You cannot get through on the phone, then when you do you are put on a list for a call back which may be the next day (even if you are in pain!) This has prompted me to change my GP practice.
Visited June 2023
Tower Family Healthcare has not yet replied.
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Review titled If you need medical help, don't bother calling this practice
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
You will die before you see a doctor from this practice. Asked many times to see a doctor, and all you get is a telephone call 6 weeks later. Not seen GP since coming out of hospital. Complained and got a standard letter about the pandemic, no apology or anything. It used to be the best practice, but now it is the worse in the country. I sometimes think they can't get any lower, but they do. AskMyGP is a joke. 40 minute wait on phone. Some receptionist are really lovely, but you can tell those who are fed up with the sham. When you do get a telephone consultation (if you mange to get one!!) you could speak to a medical person (not necessarily a doctor) from Greenmount, Minden, Spring Lane or Tottington. Take your pick. And you will never speak to the same person again, so you have to explain your problem over and over again, getting a different response each time. If I could sum up Tower Family Healthcare in a short sentence... don't bother phoning them. It isn't worth it - no matter how ill you are. There are better ones out there....
Visited May 2023
Tower Family Healthcare has not yet replied.
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Review titled Systems are down - !!
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
I don't contact the gp surgery often the times that I have to the "mygp" system is down or they have no appointments waited over 32mins on hold to be told would pass to another GP surgery as system is down - then to be on hold further to be told again systems are down - I appreciate they cant help technical issues I'm asked now to call in a few hours what are the chances me getting an appointment - I work full time I cannot take time off just to make an appointment for a non emergency that's why I have to use the "mygp" service as its not an emergency but I need to see a doctor Very unhappy !!!
Visited March 2023
Tower Family Healthcare has not yet replied.
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Review titled Great Doctors, apalling systems, understaffed in key areas
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Since Tower Group was formed, the surgery has made every 'process' significantly more and more impractiacl for patients to use- from booking appointments to repeat prescription ordering. Clearly dramatically understaffed at the 'front line', just trying to make a call now at 10.30 i the morning is proving a 20 plus minute process. Patients are busy people too- we need to have a better and more easily accessible service in the 21st Century Moved house recently so will be only too happy to move surgery too
Visited March 2023
Tower Family Healthcare has not yet replied.
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Review titled bad experience
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Since becoming Tower Family Healthcare our previous family doctor practice (which was excellent) has become a complete nightmare. The ask my GP service is now only available for sick notes so you have to phone the practice. A doctor returned my call within the hour and I thought this was really prompt as my husband had to wait 5 weeks for a return call. I haven't asked for an appointment for years and had three areas of concern but the doctor I spoke to was very abrupt and just told me to take painkillers. I said I wasn't happy to take painkillers and wanted to know why I was in pain but she wouldn't listen. When I tried to discuss my other problems she just said she had other patients to phone and wouldn't continue the phone call. This would mean that I would have to make two more phone calls to deal with the other problems so I'm definitely going to change to another practice where you actually get to see a doctor in person and are treated with a bit of respect. This is a shame as I have been with this practice (before it became Tower Family Healthcare) for almost 30 years but can't continue with an organisation that treats their patients in this manner.
Visited February 2023
Tower Family Healthcare has not yet replied.
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Review titled Let down
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Minor skin problem so went to pharmacy as is encouraged these days. Pharmacist said I needed to see doctor. GP services not available for anything other than severe illness. So effectively we now have no access to routine medical care. Third world!
Visited January 2023
Tower Family Healthcare has not yet replied.
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Review titled Excellent service as always
Rated 5 stars out of 5
by Clare Mariani - Posted on 11 January 2023
Rang the practice for advice on a problem with one of our children as 'Ask my GP' was closed to new requests. Receptionist very helpful, immediately logged the query and a GP called back within 24 hours giving very helpful clinical advice and a related prescription. An excellent practice that always does their best to support and advise.
Visited January 2023
Tower Family Healthcare has not yet replied.
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Review titled Impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2023
They closed the message service to ask for a phone call it said you had to ring put on hold for 58 mins before being cut off had to get my husband to leave work and drive me there as I was too ill to drive I was left at the desk for ,10 mins before anyone came out I explained I had COVID and was too ill to be standing there .the reception did apologise ,do you really want me stood there feeling so ill luckily there was only 2 people in the whole place really quiet. truly awful experience.
Visited January 2023
Tower Family Healthcare has not yet replied.
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Review titled Ask my GP a complete waste of time
Rated 1 star out of 5
by rsgalloway - Posted on 16 November 2022
Left a message on ask my GP on Monday morning at 8am after suffering with a painful sinus infection. Heard nothing at all on Monday or Tuesday despite my husband ringing 4 times to ask for help. On Wednesday morning, my husband phoned again explaining to them how much pain I was in. Finally a phone call. Using the previous system, I would have been able to get an appointment on Monday morning without any issue at all.
Visited November 2022
Tower Family Healthcare has not yet replied.
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Review titled the staff go out of their way to help me.
Rated 5 stars out of 5
by Janine Mc - Posted on 03 October 2022
After a mix up with my medication the reception/office staff/GP went out of their way to get the medication sorted today.
Visited October 2022
Tower Family Healthcare has not yet replied.