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Trumpington Street Medical Practice

56 Trumpington Street, Cambridge, Cambridgeshire, CB2 1RG

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 21 to 30 of 33

  1. Review titled A good practice

    Rated 3 stars out of 5

    by Anonymous - Posted on 22 September 2023

    I was called in for a review of my blood results and am very satisfied with how I was treated. The practice is very good at communicating too!

    Visited September 2023

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    Trumpington Street Medical Practice has not yet replied.


  2. Review titled Good

    Rated 4 stars out of 5

    by Anonymous - Posted on 23 September 2023

    Great professionals Annoying appointment system. Old fashioned. Waiting times can sometimes be very long but for urgent stuff it can be satisfactory

    Visited September 2023

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    Trumpington Street Medical Practice has not yet replied.


  3. Review titled Excellent practice

    Rated 5 stars out of 5

    by Richard Cook - Posted on 10 October 2023

    I was given an appointment on the morning when I sent in my request for one. The doctor was known to me and she knew me. She was thorough in examination and assessment of medical matters and in communicating them to me. She asked pertinent questions, took time and was sympathetic and understanding in listening to my lengthy account of my state of mind. The appointment with her was as therapeutic as any conventional therapy. I might also add that those on reception and others in the practice have been uniformly understanding and efficient.

    Visited September 2023

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  4. Review titled Good experience

    Rated 4 stars out of 5

    by Bill Yarrow - Posted on 23 September 2023

    My doctor was friendly, compassionate and supportive, took time to explain everything that I didn’t understand or knew little about… I left feeling much happier.

    Visited September 2023

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  5. Review titled Good practice

    Rated 3 stars out of 5

    by Anonymous - Posted on 13 October 2023

    Everyone I have dealt with has been both efficient and kind. I went in for blood tests and was found to be pre diabetic. I’ve had a second test and am awaiting results. I’ve tried to improve these by changing my diet.

    Visited September 2023

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    Trumpington Street Medical Practice has not yet replied.


  6. Review titled Appointments

    Rated 4 stars out of 5

    by Anonymous - Posted on 05 October 2023

    I usually have really good experiences with the practice but recently an administrator called to book me an appointment. The day came and my appointment was not fulfilled. I called the practice explaining an appointment had been made for me for the day in question, but I had had no contact from the doctor. They explained they could see records that an appointment had been given but it had not been put on the system. They apologised and rescheduled this for a week later. This caused significant anxiety waiting for my appointment.

    Visited September 2023

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  7. Review titled Great professionals. Very helpful

    Rated 5 stars out of 5

    by María Consuelo Cuquerella - Posted on 05 October 2023

    The experience un the surgery was perfect. The GP doctor was great. Treated me wonderfully well, explained what I have and how to treat it. The time allocated per patient is ridiculously short so she had to do all quickly , but that is not her fault.

    Visited September 2023

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  8. Review titled Tragic decline in service

    Rated 3 stars out of 5

    by Anonymous - Posted on 17 July 2023

    I have been attending this practice now for 14 years, and have previously raved about its exceptional quality to friends. I felt very lucky and incredibly well served. However, in the last several years, service has declined to the point where I am considering a move. One salient change is the lack of full time, highly experienced GPs that enable you to develop a consistent, long-term doctor/patient relationship. I get a different GP each time, and because I don't have a doctor who I consistently see and have access to, I often don't feel understood like I used to. The second major decline is in the online booking system. It used to be that you could simply call on the day, talk to a real, nice human being, and have some flexible accommodation arranged. Now, I have to use an online form and wait to hear back from some anonymous judge as to whether I will merit being seen. I understand that there were pressures on their reception staff previously, with all the phone calls. However, from the patient standpoint, this simply feels like an impersonal obstacle. I no longer feel like I am being treated as an individual, but rather as a problem to be solved. Combined with the mix-and-match approach to assigning doctors to cases, I feel anonymous and poorly served. I mourn the loss of the old practice and the personal relationships I had with the one or two doctors I had seen and their thoughtful approach to my care. On the positive side, the doctors and nurses seem well trained and attentive when you see them, which is great. But the overall quality of care is suffering because of the changes in admin highlighted above. Tragic.

    Visited July 2023

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  9. Review titled Great practice

    Rated 4 stars out of 5

    by Winnie Wu - Posted on 17 October 2023

    Reception staff is very helpful. The blood test nurse is kind and professional. The place of the Surgery is convenient to me.

    Visited May 2023

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  10. Review titled Excellent quick response

    Rated 4 stars out of 5

    by Carol Holloway - Posted on 06 April 2023

    Having felt increasingly unwell in the morning, I submitted an online request at 1, got a phone call back at 3 and saw a GP face to face at 4.10, on the day before the long Easter weekend. Everyone was friendly, professional and efficient. I can’t fault it, very grateful for such good service.

    Visited April 2023

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