Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
I was explained everthing that was going to be done clearly. I was made comfortable. The staff were approachable. Very Knowledgeable. The place was nice and cool. I was attended to within the time frame.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 04 July 2023
Dear Patient, Thank you for taking the time to post such positive feed back which is always welcome and encouraging. The Practice does work hard to support patients to the best of our abilities from clinical to no clinical staff. I will pass your comments to the team.
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Review titled Great receptionists
Rated 4 stars out of 5
by Ushi Vithani - Posted on 16 May 2023
On most occasions have had wonderful experience when talking to the practice’s receptionists, particularly the one I spoke to this morning - great voice, polite, respectful and knowledgeable.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 16 June 2023
Dear Ushi Vithani, thank you for your feedback. We are pleased to learn that your experience was very positive and that the reception staff were polite. We will feedback your comments to the team.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Margaret Bell - Posted on 10 May 2023
I phoned the practice late in the morning expecting to have a long delay in getting an appointment, but the receptionist was friendly and helpful and arranged an appointment quickly. Thank you.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, thank you for your feedback. We are pleased to learn that your experience was very positive and that the receptionist was friendly and helpful. We will feedback your comments to the team.
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Margaret Bell - Posted on 09 May 2023
I phoned the practice today to book an appointment. The receptionist was very pleasant, efficient and helpful.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, Thank you very much for leaving a 5 star review We are very pleased to hear that you found the receptionist to be pleasant, efficient and helpful. We will feedback your comments to the team.
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Review titled Great GP phone appointment
Rated 5 stars out of 5
by Ferryview - Posted on 06 May 2023
Once I got the GP appointment to be on the same day phone appt, I got very good outcome from speaking with the GP. The problem is that it has been very difficult to get any appointments and the e-consult from is confusing. It asks how long are you going to be ill? How on earth would I know that? And it doesn't ask how long I have been off sick so far, which it should ask. I filled in the form after being sick for 7 days and I got an appointment a week after that, which would have forced me to go back to work whilst unwell. I am a nurse working in operating theatres, so going to work unfit would be dangerous. Luckily I got a phone appointment today, but I had to use two phones to have any kind of chance to get on the phone que with any chance of appointment. Previous day I called 8am too and there was nothing available. Now, if you wonder why people with serious health issues do not come forward, one reason definitely is that there are no GP appointments of any kind available.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient, thank for leaving a review and we are glad that you had a good outcome after speaking to the Doctor, unfortunately we do have a very high demand for appointments, but we do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. I will pass this to the rest of the team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Simon Fielder - Posted on 17 May 2023
I have numerous medical conditions and I know I can be a difficult patient. But all the staff at Valentine's assist me where possible, and I'm extremely grateful. Both at Ferryview and my local surgery Holbourne Road
Visited May 2023
Review titled Valentine Health Partnership
Replied on 16 June 2023
Dear Simon Fielder, thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.
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Review titled Very attentive and considerate staff
Rated 5 stars out of 5
by Elizabete Abreu - Posted on 19 May 2023
Just had an appointment today, got to the practice at 8:10am and booked to be seen at 9:40 by my doctor at the holborn road. From the reception desk to the doctors, I don't have anything to complain. Always so nice and attentive, it's a pleasure going there.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 16 June 2023
Dear Elizabete Abreu, Thank you so much for leaving a 5* review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.
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Review titled Quick response to problem
Rated 5 stars out of 5
by Margaret Bell - Posted on 10 May 2023
The practice officer dealt with the problem I experienced submitting a weekly blood pressure monitoring form quickly and efficiently. The doctor reviewed it and responded quickly which reduced my anxiety enormously. This was all greatly appreciated.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 03 May 2023
Always find an excellent receptionist team dealing with phone and face to face at the branch at Holburne road
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Amanda, thank you for leaving a 5* review, We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the reception team.
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Review titled Ferryview Health Centre
Rated 5 stars out of 5
by adeshina ladipo - Posted on 03 April 2023
The Medical Staffs are of exemplary service also admin and front desk staffs. The dedication, commitment to patients wellbeing, always pleasant team to reach. The level of professionalism is unequalled. I can't ask for more. Thank you
Visited April 2023
Review titled Valentine Health Partnership
Replied on 14 April 2023
Dear Adeshina, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff . Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.