Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Practice and staff
Rated 5 stars out of 5
by Solome - Posted on 14 July 2023
Checkin easy Admin staff so helpful Doctor is so clear, supporting, understanding and helpful- extremely courteous all the doctors I have interacted with here either phone or Facetoface
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Solome, thank you for taking the time to give us encouraging feedback. We are joyful that you are happy with the service and care you received at our practice. Your comment is greatly appreciated. I will share this with the rest of the team.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Dr gave greate welcome to me, i appriciate his welcome, he gave good suggestions to me and explained me in a clear way, the way i needed. overall the practice was very well.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Patient, thank you for your review. We really appreciate you taking the time to share your experience with us.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
The queue for the call wasn’t too long, and when when he picked up it was a very efficient call. He asked me what I would like to do( which most places dont do so that’s as nice) and then told me what they could do for me.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you for your 5 star feedback, we are pleased to learn that your needs were met and that the receptionist was very good to you. We will ensure our reception team are aware of your comments.
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Review titled Good practice
Rated 4 stars out of 5
by Gabriela B - Posted on 14 July 2023
I had good experiences with this practice so far, the receptionists were always prompt in helping with my enquiries.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Gabriela.B, thank you for your complimentary comments. I will share this with the reception team.
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Review titled Great receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 04 July 2023
Had a great phone call with Riyaad today. Very helpful and informative! Every time I’ve phoned up the receptionists have been really helpful and polite.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 05 July 2023
Dear Patient, thank you for your review, we are happy to hear that you had a good experience at our practice, and we are glad to hear that you find the receptionists helpful and polite. I will pass this on to the reception team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Treated with respect and the staff was very attentive and answered all my queries to my satisfaction.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Patient, thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated and will make sure this is fed back to the team.
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Review titled Great practice
Rated 5 stars out of 5
by Amjad Iqbal - Posted on 26 July 2023
Excellent walk in facility waited around got seen 45 minutes before my appointment time doctors are really helpful and understanding appreciate all there efforts.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Amjad Iqbal, Thank you very much for leaving a 5 star review. We are pleased to hear that you were seen quickly and that you find the doctors to be helpful and understanding. Your comments are much appreciated and will pass them to the rest of the team.
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Review titled Best Practice in the local area
Rated 5 stars out of 5
by Keith Barnes - Posted on 13 July 2023
I have been using this practice for an extremely long time and have had nil issues. Always managed to get an appointment, telephone consultation and have found the staff to be friendly.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Keith Barnes, Thank you for leaving a 5 star review, which everyone here at the Ferryview Health Centre appreciates. Our teams work extremely hard to deliver high-quality patient care, and it is great when this is recognised. I will, of course, share your feedback with the wider team
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Review titled No way to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I am deaf, and they don’t offer any way to book appointments except by phone. There is literally no way to book if you are deaf. So deaf people living in Woolwich are just left to die I guess.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Patient, thank you for your feedback, and your comments are very important to us. We as a practice always strive to meeting our patients needs and care. And we can confirm there are number of ways to access appointments in addition to the telephone lines. We offer Econsult service via our website which allows patients to request appointments, letters, prescriptions and results. In addition patients can also book appointments via online booking appt Patient Access, more info can be found on our website. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Good Experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
The Doctor I saw has been trying very hard to get to the root of my illness and kept me informed by text of referrals and test results.
Visited June 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you so much for taking the time to write a positive review for Ferryview Health Centre. We are pleased to hear that you were happy with the care you received and will ensure I pass your comments on to the team.