Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valentine Health Partnership.
Reviews
-
Review titled Good practice but super busy
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Great practice nice kind doctors that are attentive and responsive. However practice wait times for appointments and booking appointments are major issues. 3 weeks for a phone call is just ridiculous
Visited April 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient thank you for your feedback, we are pleased to learn that you find our doctors kind, attentive and responsive, they do work very hard to ensure that we provide the best care and efficient service. Unfortunately, there is a very high demand for appointments, but we try our best to ensure patients are seen as soon as possible. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. I will pass this to the rest of the team.
-
Review titled Great practice
Rated 5 stars out of 5
by Liliana - Posted on 05 April 2023
The staff that work there are very friendly and I was able to get an appointment from one day to the next and it is close to my house.
Visited April 2023
Review titled Valentine Health Partnership
Replied on 14 April 2023
Dear Liliana, thank you for taking the time to leave us such a positive review. The staff really appreciate your comments.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Customer service could improve but it's not bad. I had issues getting an appointment but got call back and it was resolved.
Visited April 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient, thank you for your feedback, we are glad that your concerns were resolved. We are always looking at ways to improve our services, and your comments are very important to us. I will pass on your comments on to the team.
-
Review titled Emergency appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
Seen within 15 minutes of booking, seen, examined, blood pressure checked, treatment recommended and prescription given
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear patient, Thank you very much for leaving a 5 star review for the practice on the NHS Website. I am very pleased to hear you received a fantastic service. Your comments are greatly appreciated and I will make sure this is fed back to the team.
-
Review titled Best practice so far
Rated 5 stars out of 5
by Ashleigh dennis - Posted on 27 March 2023
I've been with ferryview for a few years now and after having over 7 different gp surgeries in greenwich Borough I find ferryview the best
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear Ashleigh, Thank you so much for your lovely 5* rating. I will share your comments with the team.
-
Review titled Wonderful Telephone Manner
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
Courteous, understanding and timely response. I called to book an in person appointment explained my condition and an appointment rapidly arranged. A wonderful courteous call with reception.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We agree our receptionists are truly a gem to have on our team. They work very hard to meet our patient expectation and we are happy to hear that you had a good experience at our practice and we will feedback your comments to the reception team.
-
Review titled Medication support
Rated 5 stars out of 5
by Jacqui Mclaughlin - Posted on 16 March 2023
My usual prescribed medication was unable to be dispensed due to manufacturer issues. I discussed this with surgery receptionist, who shared they will pass on my request to the doctor, I suggested a temp replacement/ alternative and within 2 days I picked up the medication from chemist. Thank you for listening & being so proactive.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 30 March 2023
Dear Jacqui, thank you so much for taking the time to write a review. We are pleased to hear that you were happy with the service you received and will ensure I pass your comments on to the team.
-
Review titled Book an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
I did experience a quick connection to the surgery and recieved helpful and good customer service in support of care issues towards booking of appointment and additional inquiries with extended services to follow up. I did get very lucky with options available for appointment dates and didn't have to wait too long for overdue medication advised to complete online using attached website link.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. We will forward this to the team.
-
Review titled Excellent Test Service
Rated 4 stars out of 5
by Ola - Posted on 01 March 2023
I visited the Ferry View Practice on 02 March 2023 for a morning Smear Test and the Nurse that attended to me was not only efficient, patient and compassionate; she calmed my nerves and on tops, went out of her way to put me through by advising on how to make online appointment for blood test at QE. She is the 'real' face of NHS. We all need to be put at ease, at one point or the other.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Ola, Thank you so much for taking the time to leave us this amazing review. We are glad you had a good experience when you came in for your Smear Test. We as practice strive to meet the demand and care of our patients. We will pass this on to the nursing team.
-
Review titled Friendly practice polite staff
Rated 5 stars out of 5
by Linda Ankers - Posted on 14 March 2023
My first time using EConsult I found it to be very efficient,my message was passed on to the Gp and my health problem discussed and dealt with.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 30 March 2023
Dear Linda, thank you for leaving a 5* review we are pleased to hear you found the E Consult efficient and that your health problems was dealt with. I will pass your comments to the rest of the team.