Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great NHS Service
Rated 5 stars out of 5
by Patrick - Posted on 22 March 2023
Having used the practice a number of times lately I have to say that it is a fantastic testament to the NHS. Staff go the extra mile every day, and patients are always the top priority.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear Patrick, we are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I will make sure this is fed back to the team.
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Review titled Appalling.
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Absolutely shocking. Currently finding it impossible to make an appointment. Phone just rings and rings, can't get through to anyone. They say there is an online portal but there are no appointments available on there. Even when I've been there in person there is an extremely long line, I have severe anxiety and Work full time, incredibly difficult for me to negotiate that. Feeling very hopeless, I desperately need to make a gp appointment. I am a uk taxpayer, I should be able to use the nhs which I am paying for. Disgraceful.
Visited February 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Apologies for the late response. Thank you for your comments, we are sorry to hear about the difficulties you have experienced in arranging an appointment at the Practice. GP Surgeries are experiencing significant and growing demand, and patients having to wait longer for appointments. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm Monday to Friday, you can call or use our online services to book evening and weekend appointments.
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Review titled Great service, amazing reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
I've been registered with this surgery for about 18 months. Every GP, nurse or midwife I have seen has been good; professional, efficient and knowledgeable. Never had any negative experiences. The stand out for me though are the reception staff. They really are the best I've ever come across; kind and friendly, they are professional and so helpful. They really go out of their way to help each and every patient. I've seen many of them having to deal with really difficult situations, and they always do so in a professional, fair and efficient manner, always managing to have a helpful attitude and smile on their face. Amazing! I really hope the GPs and practice managers appreciate the excellent team they have. Thank you!
Visited February 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a lovely review in support of all the hard work that the practice staff engage in during what are sometimes extremely difficult circumstances. Your comments are much appreciated and we will pass them to the rest of the team.
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Review titled Very helpful practice and polite
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Fast and efficient and very friendly staff especially the reception. Very quick service and I would recommend to anyone
Visited February 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for taking the time to write a 5* review. We are pleased to hear that you were happy with the service we provided and will ensure we pass your comments on to the team.
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Review titled Always very attentive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Always same day telephone app if you ring at 8am. Receptionist always very polite and helpful. Drs take the time to listen with compassion and care.
Visited January 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a 5* review. We are pleased to hear that you found the receptionist polite and helpful and the doctor to be compassionate. Thank you again for taking the time to comment on your positive experience, we will pass your comments to the team.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Got an appointment which helps with me getting better and helps with me being able to be myself again and helps me with being able to go to college again
Visited January 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for leaving a 5* review, it is appreciated by our hard-working team and we are glad that we were able to help you and can continue to do so.
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Review titled Unnecessary doctor visit
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2023
When I called Ferryview to ask about the result of a Dexa scan on the 13th December I was told a doctor would need to either see me or have a phone consultation. I phoned the next day and was given an appointment on the same day ( 12th Jan). The doctor I saw was most apologetic but the results of my scan hzf not been received, A wasted visit by me and an unnecessary appointment for the doctor, Who was at fault? Not an efficient use of time,
Visited January 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Apologies for the late response, we are very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
I received exemplary service. There was flexibility, friendliness and very approachable. Given time to ask questions and very supportive.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 06 December 2022
Thank you for leaving a 5* feedback. We are so grateful for your kind words, thanks for sharing your experience with us when you visited the practice. We as a practice always strive to meeting our patients need and care. Once again thank you for your positive feed back.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Uzoma Offurum - Posted on 30 December 2022
Always had a wonderful experience each time I have visited, great GP Doctors and helpful and very professional in their practice.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Uzoma Offurum, Thank you for posting your kind comments and thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of, and your comments are very important to us. We will pass your comments to the rest of the team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
Staff at the surgery demonstrated professionalism, the 6c’s of care and excellent service throughout. I called the surgery and requested a telephone consultation as l was unable to go to the surgery due to extreme pain. The Gp called me and advised me accordingly. Thank you to all the staff of Ferryview health centre.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work very hard to meet our patients expectations and we are happy that we hit the mark for you.