Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valentine Health Partnership.
Reviews
-
Review titled Great practice and doctors
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Every time I have needed to see the doctors have managed to find a doctor that understands me. Communication is perfect and have never had any problems with the practice
Visited December 2022
Review titled Valentine Health Partnership
Replied on 06 December 2022
Thank you for your kind words about our team. I will pass these on to all staff as it always lovely to hear we are giving a good service.
-
Review titled Great service on the phone
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
I was dealt with very quickly and kindly on the phone by the receptionist who organised an appointment for me.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a review. We are glad to hear that you find the receptionist kind and helpful. Your feedback is greatly appreciated and we will pass this on to the reception team.
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The Service received was satisfactory. GP was helpful, Reception staffs are also brilliant in there approach to patients. Excellent work and outstanding courtesy, smiles and customer's focused.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you for leaving a 5* review. We will pass your comments onto the staff, our staff appreciate feedback and thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Excellent service from a lovely receptionist (she’s always great when we have to call which is luckily not too often) and a great Dr. Receptionist managed to fit us in on a cancellation and we spoke to Dr (he was extremely helpful and efficient) from first call to receiving medication less than two hours. As a parent I am extremely grateful for your help and service. You went above and beyond and we appreciate you. Thank you
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for taking the time to leave a 5* review, we are glad to hear that you find the receptionist and the doctor helpful and efficient. Staff work very hard to ensure they continue to provide the best care and efficient service. Your thanks are greatly appreciated and we will pass this on to the rest of the team.
-
Review titled Worth waiting to eventually get an appointment
Rated 5 stars out of 5
by Angela Jommo - Posted on 29 December 2022
Though it took so long to get an appointment, when I did get one at the surgery local to me on Holbourne Rd, I can only sing praises for it. Clean, friendly, on-time, helpful and kind staff. Listened to what I had to say and knowledgeable about my needs. I would highly recommend a phone consultation first and let the Dr decide if you need to be seen in the surgery. That way I think our precious GP’s and health service may have a better chance of surviving in this current political mess. Special thanks to the receptionist and GP who were at the Holbourne Rd Surgery this afternoon - 29.12.22
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Angela Jommo, Thank you for taking the time to leave a 5* review, it is much appreciated. We do take on board your comments about booking an appointment, whilst demand is very high, we are looking at ways of how we can improve access to the surgery for the patients. We are pleased to hear that you have received good advice from the surgery and that you find the staff helpful, kind and knowledgeable. Your comments are much appreciated and we will pass them to the rest of the team.
-
Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2022
My experience was quick, efficient and professional. While I was waiting, I also heard the receptionist being very kind and helpful to another patient,
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Thank you so much for taking the time to write a review. We are pleased to hear that you were happy with the care you received and will ensure we pass your comments on to the team.
-
Review titled Fantastic surgery with great staff
Rated 5 stars out of 5
by Zoe - Posted on 22 December 2022
I’m extremely happy with nearly all staff, including reception. The majority of Doctors & nurses here, provide excellent care as part of the service they provide in their roles. They are very supportive and have a wide range of excellent skills that they use to be able to help a patient best as quick as they can. Even if they assess a patient over the telephone, I found their ability to assess me was spot on. I find nearly 100% of staff here are perfect due to the range of skills they have and provide at an excellent level of quality.
Visited December 2022
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Zoe, Thank you so much for taking the time to leave a 5* review. We are pleased to hear that you have found our practice to be excellent and out staff exceptional. Our staff work very hard in order to providing a safe, efficient and effective service. Your recognition of this is much appreciated and we will pass your comments to the rest of the team.
-
Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Sharron Anderson - Posted on 05 February 2023
I have called several times since December 22, as of today 5 Feb 23 still not been able to get an appointment or even get through on the phone or by e-mail. In fact emails are never answered!
Visited December 2022
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Sharron Anderson, Apologies for the late response. Thank you for your comments, we are sorry to hear about the difficulties you have experienced in arranging an appointment at the Practice. GP Surgeries are experiencing significant and growing demand, and patients having to wait longer for appointments. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm Monday to Friday, you can call or use our online services to book evening and weekend appointments.
-
Review titled Definitely need improvement
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2023
I have seen doctors in this practice a few times already. None of their appointments happened on time. It's common to wait for at least 30 - 40 minutes. Twice I waited for 1 hour without anyone telling me beforehand such a long delay! When check with the reception why long delay, which is unacceptable, their attitude just shows that they don't care. They have no time to care for any delay. That makes me feel like "it is your duty to wait, no matter how long delay. Don't bother the reception, not our responsibility for checking this!"
Visited November 2022
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, We are very sorry to hear about your negative experience at Ferryview Health Centre. We take patient feedback and complaints very seriously. As your feedback is anonymous, we are unable to investigate this any further. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
-
Review titled Brilliant practice
Rated 5 stars out of 5
by Alison Wilders - Posted on 04 November 2022
Every time I speak or see doctors they are very thorough and always sort out the problem and always listen to what you have to say and always check everything like your blood pressure and ask you questions
Visited November 2022
Review titled Valentine Health Partnership
Replied on 25 November 2022
Dear Alison Wilder, thank you for leaving a 5* review. We are pleased to hear that you are happy with the care you received and will ensure I pass your comments on to the team.