Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent staff
Rated 4 stars out of 5
by Sharon - Posted on 15 May 2024
The phlebotomist who I saw was incredibly friendly and chatty. I barely even noticed her taking my bloods and actually left the surgery giggling away.
Visited May 2024
Review titled Vine Medical Group
Replied on 20 May 2024
Dear Sharon, Thank you for taking the time to leave us your review. I will share it with the phlebotomist you saw and the wider team. Kind Regards, Vine Medical Group
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Review titled Great experience
Rated 5 stars out of 5
by Martin - Posted on 30 May 2024
Very happy with the service all round. Prompt time with visit.would recommend to anyone . Thank you very much.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Martin, Thank you for leaving us a five-star review. We really appreciate it. Kind Regards, Vine Medical Group
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Review titled Run of the mill
Rated 3 stars out of 5
by Melvyn Banting - Posted on 12 May 2024
I when for my COVID jab at the health centre off Milton Road, the receptionist was very pleasant and booked me in I sat for less than a minute before going into room 2, very nice people had my injection and left. No problems and now covered until the next one. Thank you.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mr Banting, Thank you for taking the time to leave us your review. I'm glad to hear there were no problems. Kind Regards, Vine Medical Group
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Review titled Well run surgery
Rated 5 stars out of 5
by Steve - Posted on 09 May 2024
Appointment for blood test was right on time. Super start and very quick results. Given the frequent criticism of the practice this’s was a breath of fresh air.
Visited May 2024
Review titled Vine Medical Group
Replied on 20 May 2024
Dear Steve, Thank you for leaving us a five-star review. We're pleased to hear your appointment was on time and that you got your results quickly. Kind Regards, Vine Medical Group
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Review titled Where are we meant to go?
Rated 1 star out of 5
by Shell - Posted on 27 May 2024
I came away knowing no more than going in. I was told that there is no help out there that they can access and advised to seek private physio! After working very hard all my life and bringing up my family, like most people and paying into the system, am told my doctors don't have the resources or 'know how' to help! Actually admitted to me that they know they have a bad reputation but she doesn't run the practice.... left me feeling flabbergasted to say the least. Not this persons fault, surely there's a better system to work with? For the staff and patients. If I came away feeling like this, how must it feel to work here? The person I saw said she will search through my notes to see how I was referred for the treatment I needed last time to see if she can help. Bless her for trying, so I'll wait... in pain constantly, trying to move forward somehow.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Shell, Thank you for taking the time to leave us your review. I'd really like to investigate into your case further so we can ensure you've been given the correct advice. Please get in touch with the surgery at hiowicb-hsi.vinemedicalgroup@nhs.net and mark your message for my attention. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Great practice helpful people
Rated 5 stars out of 5
by Andrew Wright - Posted on 26 May 2024
Although the GP was running an hour behind, I found this to be due to her attention to me as a patient and the detail of her examination, so must conclude that is how she deals with all her patients, a pleasant and professional doctor.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mr Wright, Thank you so much for leaving us such a lovely review. I will share this with the GP you saw and I'm sure it will make her day. Kind Regards, Vine Medical Group
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Review titled Not good practice
Rated 1 star out of 5
by Scott Moyce - Posted on 18 May 2024
Had a health check appointment at 930am. Went back to receptionist after 40 minutes of waiting. Was told someone will see me shortly. Left an hour later(1030) with out been seen. ( work commitments) Everybody
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mr Moyce, Thank you for leaving us your comment. I have investigated what happened on this occasion and unfortunately it appears there was an error made when you were checked in with your appointment. We are following this up with the receptionist in question. We sincerely apologise for this and will contact you to rebook your appointment. Kind Regards, Vine Medical Group
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Review titled Worst Surgery
Rated 2 stars out of 5
by Karen - Posted on 19 April 2024
Appointment cancelled twice, sent booking link to rebook, rebooted using link. Arrived for appointment to be advised wrong nurse booked(I followed link booking) another appointment made, waited over half an hour to be seen. This was for a simple appointment!! Total waste of time
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Karen, I'm so sorry to hear that your appointment was cancelled twice and then you were booked into the wrong nurse. We only cancel clinics if we have no other option, usually the result of unexpected staff absences. Generally, the link to rebook your appointment works well, as patients are able to choose a time and date that suits them. If you'd like us to look into what happened on this occasion please get into contact with the surgery at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Pleasantly surprised for once!
Rated 1 star out of 5
by Rachel - Posted on 23 April 2024
Historically I have had negative experiences with Vine medical group and have considered moving my family to a new practice. This has included referral to the wrong hospital department, poor telephone systems, unable to access care when 111 referred my husband to the GP, mix ups and delays with prescription requests. However, my recent experience has given me a glimmer of hope. The new online system seems to work much better and although I had to wait 4 weeks for a routine appointment it was face to face, the sign in system was efficient and easy to use and the doctor was very attentive and thorough. I felt listened to and came out feeling like I knew what my treatment plan was and what action to take if things were not working. Hopefully this is the sign of things changing for the better.
Visited April 2024
Review titled Vine Medical Group
Replied on 23 April 2024
Dear Rachel, Thank you for your honest review. We have been working hard to try and improve access for patients so I'm really pleased to hear that you have seen some improvement. Please do get in touch if you have any feedback for us in the future. Kind Regards, Vine Medical Group
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Review titled Very quick
Rated 4 stars out of 5
by Lin - Posted on 25 April 2024
Went for diabetic blood test in and out within 10 mins great service. Hca very professional and friendly.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Lin, Your feedback is much appreciated. Thank you. Kind Regards, Vine Medical Group