Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vine Medical Group.
Reviews
-
Review titled Patient care superb
Rated 5 stars out of 5
by Natalie Richards - Posted on 11 April 2024
I contacted the practice for advice on the diabetic libre sensor and was given very helpful and detailed information and advice. I was also informed if I needed anything else to get in touch with the practice. The staff are always helpful and friendly and respectful to patients and always take time to listen to issues enquired about. I feel welcome every time and for me this is the perfect practice. Thank you vine medical group Waterlooville.
Visited April 2024
Review titled Vine Medical Group
Replied on 23 April 2024
Dear Natalie, Thank you for leaving us such a superb review! It's really appreciated and I will share it with the team. All the best, Vine Medical Group
-
Review titled Good experience :)
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
Receptionist acknowledged me even though was busy, first time there was no wait and the Dr I had seen was a new one to me and was excellent.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you so much for taking the time to leave us a good review. I will share you comment with the team. All the best, Vine Medical Group
-
Review titled Friendly and helpful practice
Rated 4 stars out of 5
by Maggie M - Posted on 18 April 2024
Doctor was most helpful, friendly and efficient. Reception staff pleasant and calm, considering how busy the practice was at the time.
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Maggie, Thank you for taking the time to leave us your review. I will be sure to share your comment with the wider team. Kind Regards, Vine Medical Group
-
Review titled Prescription service
Rated 2 stars out of 5
by Susan Pelling - Posted on 28 April 2024
Tried to make an appointment through the portal which kept saying to attend a walk in service which I had already done called the practice to be told I can’t make appointments over the phone the receptionist kindly did this for me and I was text an appointment date saw a doctor for the first time since before Covid who just wrote a prescription from the notes from the walk in centre was told they would make me drowsy and dizzy so they should be taken at night however I explained I work from 5am would this effect my driving was told to assess my own driving !!! Once I received my prescription it clearly states not to drive or operate machinery so will not be taking the tablets. This is no longer a doctor’s surgery but a prescription writing service very disappointed with the service and care
Visited April 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Miss Pelling, Thank you for taking the time to leave us your comment. I'm sorry to hear that you are disappointment with our service. If you are still experiencing symptoms and would like to see another clinician please get in touch with us. Kind Regards, Vine Medical Group
-
Review titled Dr appointment
Rated 5 stars out of 5
by Claire Johnstone - Posted on 30 April 2024
Went to see nurse after filling in the anima questionnaire to book appointment. I got in a bit later than my appointment time but the nurse was engaging and thorough with my check up.
Visited April 2024
Review titled Vine Medical Group
Replied on 03 May 2024
Dear Claire, Thank you for leaving us a five-star review. I will pass your comment back to the nurse your saw. Kind Regards, Vine Medical Group
-
Review titled okay practice
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2024
trying to get hold of the doctors is very difficult and then you have to wait weeks in order to get an appointment. Have once you get an appointment you are listening to and you do get the treatment that you need most of the time.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you for leaving us your review. We know there can sometimes be a wait to get an appointment. We continue to experience high demand for our services and that does mean that there is up to a 4 week wait for a routine GP appointment at times. It is good to hear that the service that you receive at your appointment is good. Kind Regards, Vine Medical Group
-
Review titled Informative and Supportive Experience! ⭐️⭐️⭐️⭐️⭐️
Rated 4 stars out of 5
by Stephen - Posted on 15 May 2024
🌟🏥 I want to share my experience at Vine Medical Group - Stakes Lodge, which was both informative and supportive. There was a slight delay in seeing my GP, for quite a number of months. However, every nurse I met were fully open and transparent about the guidance and policy that I should see a GP with my health problem (under the age of 40) - this demonstrated candour. Until such times as I could see a GP, the kindness and helpfulness of everyone I encountered along the way made it a positive experience however. 🏥😊 the nurses who had seen me were careful, considered and respectful. Once I finally had the opportunity to meet with my GP, I was impressed by their extensive knowledge and professionalism. They took the time to thoroughly explain the potential causes of my health problems in a way that was easy for me to understand. This not only justified the need for further testing but also helped me feel more informed and involved in my healthcare journey. 🩺💡 What stood out to me was the genuine care and consideration shown by my GP. They not only provided advice and guidance, but they also took the time to ask if there was anything else I wanted to discuss at the end. This made me feel welcomed and valued as a patient, knowing that my concerns were being listened to and addressed. The GP was thorough in exploring another issue I raised, providing realistic timeframes and explaining the necessity for additional blood tests. 🌟📝 In conclusion, despite the delay, my experience at this GP surgery was marked by the informative and supportive approach of the healthcare professionals. Their knowledge, professionalism, and willingness to listen and explain made me reassured throughout my visit. I highly recommend this practice for their commitment to patient care and comprehensive approach to diagnosis and treatment. 🌟🏥 Thank you to the entire team at my GP surgery for their dedication and compassionate care. Your commitment to patient well-being is truly appreciated. 🙏💙
Visited April 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Stephen, Thank you for providing us with such thoughtful feedback. I have already shared your comment with the wider team who are very grateful. All the best, Vine Medical Group
-
Review titled Very Efficient Doctor
Rated 3 stars out of 5
by Anthony Bennett - Posted on 30 April 2024
I had a consultation in April with a doctor, whose name I am not allowed to quote, she was very thorough in her examination and listened carefully to the things (in real life this would indicate a person, but I'm not allowed to quote the first person) and my wife had to say. She was also very quick with her responses, securing alternate medication and a referral. First rate service. Thank you.
Visited April 2024
Review titled Vine Medical Group
Replied on 03 May 2024
Dear Anthony, Thank you for leaving us such a lovely comment. I will ensure it gets passed back to the GP you saw. Kind Regards, Vine Medical Group
-
Review titled Great care, listened and followed up
Rated 5 stars out of 5
by Shaun - Posted on 04 April 2024
I visited for a blood test with the nurse. I spoke about a wheeze I was concerned about. She followed this up by speaking to a GP for me and booking an appointment the next day. I felt listened too and supported thank you for your care
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Shaun, Thank you for leaving us your comment. I will pass this back to the nursing team. Kind Regards, Vine Medical Group
-
Review titled Improvements being made
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I was apprehensive about my appointment 24/4as I felt I would not be listened to as happened with my previous appointment in February.Speaking to the GP about my medication he listened and understood one medication I wanted to continue with I used as and when required not continually on a daily basis.He has arranged for me to visit QA to get a stomach scan because of inflammation insidents I have had going to QA 24/2/24 A and E and another time at the Royal London AandE.Both times I collapsed.I thanked GP for listening to me and said I don’t make a habit of going to surgery but just recently it has been very frustrating.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Anonymous, Thank you for leaving us a five-star review. I will share your comment with the GP team. Wishing you all the best, Vine Medical Group