Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Joy johnson - Posted on 29 May 2024
I had to wait 20mins after my appointment and climb2flights of stairs with really bad back pain , but the Doctor was very good indeed with my problem very thorough and booked a physio appointment for about 6 weeks time
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mrs Johnson, I'm sorry that you had an appointment upstairs when you were suffering from back pain. We unfortunately don't have a lift available at our Forest End site. If you need any future accommodations for appointments please speak to our reception team and they will be happy to help. Kind Regards, Vine Medical Group
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Review titled Lovely people, loooong wait times
Rated 3 stars out of 5
by Brianna Newbery - Posted on 23 May 2024
Arrived for my sons appointment at 12:10 about 5 minutes early. By the time we were called in they were running about 45 minutes late, which meant anything I had booked afterwards needed rescheduling. Yes the nurse apologised, however that does not change the fact that it messed up the rest of our day on account of them not keeping to appointment times.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mrs Newbery, Thank you for taking the time to leave us your review. I'm sorry to hear that the clinic was running late, and I'd like to apologise for the disruption to your day. our clinicians do everything they can to ensure they run on time, but sometimes due to unforeseen issues, emergencies, or complex issues being presented they do run behind. Kind Regards, Vine Medical Group
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Review titled Very good practice
Rated 5 stars out of 5
by Alan Taylor - Posted on 24 May 2024
After my on line enquiry I received a reply with appointments and a consultation date all quickly. After my blood testes the consultation was extremely informative and helpful. I am very pleased with the treatment I received from all the staff at the practice
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mr Taylor, It's good to hear that your consultation was informative and helpful. I will pass your comment onto the clinician you saw. Thank you for taking the time to leave us your review. Vine Medical Group
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Review titled Not the best experience
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
I received an email asking me to book a blood test. The email didn’t elaborate what the blood test was for. At the appointment I asked the HCA what the blood test was for and she said for thyroid. I mentioned that I normally have an annual review and also have blood tests for blood pressure and impaired fasting glucose. The HCA replied that she didn’t know what they were and she just did what the computer told her to do. This did nothing to instil confidence. I also mentioned that normally at my annual review I would normally have my blood pressure taken and weight recorded. Again I received a reply that all she did was take blood. The whole process seemed very disjointed and not a holistic approach. I felt that it wasn’t an annual review at all, and would probably necessitate a further appointment. This is not in the patients best interests at all. I felt the HCA required further training. It was. HCA that I saw the previous year who was exemplary, and I had a very positive experience.
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Anonymous, Thank you for posting your review and giving us your feedback. I would like to look into this further. Would you mind contacting us at hiowicb-hsi.vinemedicalgroup@nhs.net with your details so I can ensure the HCA your saw gets the appropriate training. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Jokers
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
Spent all day trying to book an appointment including going to the actual surgery trying online, two hour long holds on the phone before someone answered to be told I had to do it online. I finally did it and got a message the next day to say I have an appointment in 4 weeks. 4 weeks! I can’t believe it. I genuinely thought it was a mistake. It’s unbelievable.
Visited May 2024
Review titled Vine Medical Group
Replied on 25 May 2024
Dear Anonymous, Thank you for taking the time to leave us your review. We're sorry you had difficulty trying to book an appointment. Information on how best to get in touch with us can be found on our website. https://www.vinemedicalgroup.co.uk/pages/appointments.php We do find that there can be a long wait on the phones especially during peak times, so going online between 08:00 and 17:00 is the quickest way to submit your case. Kind Regards, Vine Medical Group
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Review titled Needs approvement
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2024
When I do eventually get an appointment then staff are excellent. But trying to get an appointment is a long winded process
Visited May 2024
Review titled Vine Medical Group
Replied on 20 May 2024
Dear Anonymous, Thank you for taking the time to leave us your comment. I'm sorry to hear you find making an appointment a long winded process. We have many different types of clinician who are able to see and treat a variety of illnesses. In addition, demand for appointments remains high. In order to ensure the right patients, get seen by the right people at the right time, we do have to ensure appointments are triaged appropriately. This does mean that our online system, Anima, takes a few minutes to fill out, but does ensure that you see the right person and don't end up with a wasted appointment. Kind Regards, Vine Medical Group
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Review titled Blood Test
Rated 5 stars out of 5
by Lynnette - Posted on 30 May 2024
A very efficient service - person knew exactly what she was doing and did it very quickly and painlessly with a pleasant disposition
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Lynnette, Thank you for leaving us a five-star review! Kind Regards, Vine Medical Group
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Review titled Friendly nurse
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
I was seen on time for my blood test by a friendly nurse, she was very efficient and answered my questions
Visited May 2024
Review titled Vine Medical Group
Replied on 20 May 2024
Dear Anonymous, Thank you for leaving us your review. We will pass it on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Well organised practice
Rated 5 stars out of 5
by Laurie - Posted on 23 May 2024
Polite receptionist, appointment on time and was for a general health check. Conducted efficiently and follow up appointments made
Visited May 2024
Review titled Vine Medical Group
Replied on 25 May 2024
Dear Laurie, Thank you so much for leaving us a five-star review. It's much appreciated. Kind Regards, Vine Medical Group
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Review titled Professional and approachable
Rated 5 stars out of 5
by John Pratley - Posted on 09 May 2024
Covid jabs for the wife and I delivered on time and with humour . As always, despite pressures, the surgery and staff deliver. Well done
Visited May 2024
Review titled Vine Medical Group
Replied on 07 June 2024
Dear Mr Prately, We really appreciate you taking the time to share your comment with us. I will pass your review onto the clinician you saw. All the best, Vine Medical Group