Weavers Medical
Prospect House, 121 Lower Street, Kettering, Northamptonshire, NN16 8DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First class service
Rated 5 stars out of 5
by Sarah Fisher - Posted on 01 August 2023
I sent a message to the practice asking a question. The following day I received a message saying a face to face appointment had been made for me the following day. The GP I saw was lovely. At no time did I feel that I was wasting her time. The doctor apologised for keeping me waiting, even though I had been added as an extra patient. She had time to listen to my concerns. She arranged tests and, following the appointment she got in touch to ask me to make a further appointment to discuss the findings. I felt my concerns were being listened to and I was treated with compassion and respect the whole time. It is not the first time I have received first class service from this practice, so thank you, to every one of them, from receptionists to doctors. I so appreciate the care you give.
Visited July 2023
Review titled Weavers Medical
Replied on 03 August 2023
Dear Ms Fisher, Thank you very much for taking the time to give us your feedback. We are always trying to refine our processes as much as possible and it is good to know they have been effective. We realise booking appointments by telephone is not always convenient or necessary and messaging can be very useful for some people. We have a continuous process of staff training for the whole practice as well so we are hopeful your positive experienced can be relpicated for many more patients.
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Review titled Outstanding service!
Rated 5 stars out of 5
by Sue Drage - Posted on 18 August 2023
I have received excellent care and service from Weavers during the past couple of months. (and still ongoing) In particular, the nurses have been amazing, so supportive and caring towards me during this period, as I recover from my surgery with many regular visits to see them. The receptionists too have been wonderful, with their help in booking me in for multiple appointments during this time. Indeed all staff, including Dr’s when needed, that I have encountered during this time have delivered a friendly, caring and professional service. My family and I are extremely grateful for this superb care.
Visited June 2023
Review titled Weavers Medical
Replied on 22 August 2023
Dear Ms Drage Many thanks for taking the tie to leave us this review. Our nursing team is one which we are very proud of and we know they go the extra mile to ensure patient care is as good as it can be. The receptionists job can be very difficult and demanding and its good to know the system has worked well for you. Thank you for the 'friendly, caring and professional' phrase as these are certainly ideals we want to live up to. many thanks Weavers Medical
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Review titled Great Practice but
Rated 4 stars out of 5
by Susan Lenton - Posted on 12 June 2023
I have never had a problem with this surgery but after 21/2 hour trying to get through, to be told, I cannot make an appointment have wait for a call from another department to book one. I have never missed an appointment in the last 70year that I have been a patient.
Visited June 2023
Review titled Weavers Medical
Replied on 13 June 2023
Dear Mrs Lenton Thank you for taking the tie to leave this review. I'm sorry that the service you received did not meet your expectations. Sometimes the practice can be very busy and that is usually the reason for taking time to speak to us. I'm assuming two and a half hours was the time taken to get a callback from us? We would be happy to speak to you if you would like us to investigate this. if so please could you write a note to confirm this and drop it off at reception 'For the attention of Dr McManus'. Thank you Weavers Medical
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Review titled Not enough words to commend.
Rated 5 stars out of 5
by Anthony Wood - Posted on 06 May 2023
Always looked after and made to feel genuine care and concern. Care for the most vulnerable, Feel guided and protected by experienced medical Professionals.
Visited May 2023
Review titled Weavers Medical
Replied on 10 May 2023
Dear Mr Wood Thank you for taking the time to leave us a review. We do have a large and experienced team of professionals working in the practice and it is good to know that you experienced the level of service which we are always striving to achieve. As a team we like to keep 'caring' at the front of our thoughts - if a person is caring then all the other things needed to help patients will spring from that. Many thanks Weavers Medical
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Review titled Great practice
Rated 5 stars out of 5
by Emma cosford - Posted on 12 May 2023
From start to finish I was sorted out quickly and nothing was a issue. I never normally phone up for my self first time in years, and I do phone up for my kids the same always a lovely visit even if your poorly ect
Visited May 2023
Review titled Weavers Medical
Replied on 13 June 2023
Dear Emma Thank you for taking the time to leave this review. It's always good to know that patients have a positive experience of coming to the practice. We try our best to get patients what they need in a timely manner and will continue to try and get even better. Weavers Medical
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
Dr very helpful with everything i asked about Sorted all my problems.could do with quicker appointment had to wait four weeks for mine. I think allmedical staff dr and nurses as. Well as reception.i was happy with srvice.
Visited April 2023
Review titled Weavers Medical
Replied on 10 May 2023
Dear patient Thank you very much for taking the time to leave us a review of our services. We do try hard to keep waiting times as short as possible but we appreciate the wait time can extend sometimes and I'm sorry for your wait on this occasion. This was exacerbated by the long Easter break. There is also a problem in general practice nationally in trying to recruit new staff to all areas of the practice and this can have a knock-on effect on waiting times. Fortunately we have been in discussions with potential new staff members recently and so this should help to improve waiting times. Thank you for letting us know your problems were dealt with at your appointment and we hope you are still keeping well. Weavers Medical
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Review titled Great practice
Rated 5 stars out of 5
by Angelin - Posted on 13 April 2023
Happy with the plan of care.addressed all my concerns. Made me feel comfortable. General practitioner was listening to all my problems. The treatment given was helpful.
Visited April 2023
Review titled Weavers Medical
Replied on 18 April 2023
Dear Angelin Thank you very much for taking time to leave a review of our service. It is good to know that you received such good care - especially the point about 'listening'. This is critical to good care and good communication between patients and staff so we always try to focus on this and ensure it forms a big part of our staff training. Many thanks Weavers Medical
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Review titled No problems this time
Rated 4 stars out of 5
by Paul Goode - Posted on 16 March 2023
All very good and a very pleasant and concerning doctor who had the time for you , was like the old days this time ! thank you
Visited March 2023
Review titled Weavers Medical
Replied on 21 March 2023
Dear Mr Goode Thank you for taking the time to leave this review. It's good to know you found your experience 'like the old days'! We do like to mix traditional high standards of care from our staff with use of the most up-to-date knowledge and methods of medicine. Yours sincerely, Weavers Medical
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Very thorough better than a lot of doctors l have seen there although she was a trainee I felt she was extremely good
Visited March 2023
Review titled Weavers Medical
Replied on 12 April 2023
Dear Patient Thank you very much for taking the time to leave feedback. It is good to know you have had a positive experience. We are very proud to be a 'Training Practice' and to help educate the next generation of GPs. This helps to bring fresh ideas into the practice and ensure we all keep up-to-date. In general the GPs in training are extremely capable but we do help them to develop during their time with us and monitor them closely. Your feedback is therefore even more welcome. Weavers Medical
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Review titled Warm welcoming great practice
Rated 5 stars out of 5
by TINA Noakes - Posted on 16 February 2023
New to this practice and so glad I moved from my previous practice. So far I feel like I'm being taken seriously and informed. Every single person I've had contact with has given me a friendly welcoming attitude.
Visited February 2023
Review titled Weavers Medical
Replied on 21 February 2023
Dear Ms Noakes Thank you very much for taking the time to leave us your feedback. It is very reassuring to know you are receiving a good service from the practice. The whole team does do their best to help patients as much as they can and feedback, whether positive or negative, can help us make sure we are on the right track. We will pass this on to the team so they know their efforts are appreciated! Many thanks Weavers Medical