Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Covid Jab
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Arrives 5 minutes before appointment checked in straight through and out within 5 minutes excellently service
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Great understanding
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
Very thoughtful and helpful sorted everything I ask for waiting time was on time meds sent to chemist in no time
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Please choose passionate Nurse as your staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
I recently made an appointment to discuss my child’s health, which was a significant and challenging step for me. Unfortunately, my experience with the nurse/advance nurse I saw was deeply disappointing. Upon entering the room, I was met with no empathy or even basic eye contact. The nurse spent the entire time focused on his computer screen, typing, without making any genuine effort to engage or show understanding. His behavior came across as completely unprofessional and lacking in care. This was not my first appointment with him, and unfortunately, the experience has been consistently negative. I truly value this surgery and the excellent care it has provided in the past and still it is, but I sincerely hope that steps are taken to address this issue. If such behaviour continues, it risks tarnishing the reputation of this brilliant practice. Thanks.
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Excellent GP appointment
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
My daughter needed to be seen by a GP regarding a sensitive matter. We were able to book the appointment at a time that was convenient for her out of school hours. The GP asked appropriate questions in a sensitive way. He was very thorough. He also carried out a physical examination of her neck, explaining what he was going to do first and why. This was reassuring in this case. He gave us appropriate advice. Thank you. The appointment was very helpful.
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Went to the doctors for physiotherapy due to elbow bursitis. Was told that due to it been ongoing since July and that I was still suffering with pain that it was now chronic elbow bursitis. Been regularly doing the exercises provided. Very professional and thorough appointment.
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Caring GP
Rated 5 stars out of 5
by Patricia Carding - Posted on 28 November 2024
The doctor who I visited listened intently while I explained the reason for the appointment. He gave me time to express myself and understood how I was feeling. He looked back through my medical notes and was able to prescribe me a medication suitable for my age and problem and also advised me on taking it with my other medication. He also said he would like to see me in a month to review how the treatment was going. I left feeling reassured I was valued as a patient and that further treatment would be available if needed.
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Definitely is improving
Rated 5 stars out of 5
by Amanda - Posted on 14 November 2024
Attended for physio had a lovely straightforward chat at my appointment. Was treated how I wanted and expected to be treated. Was very welcomed and felt safe and included in my treatment. Willow Bank as a whole at Meir is much like lots of practices with many many patients compared to medical staff. But compared to last year I've attended various appointments and felt a definite improvement on all levels. Thank you willow Bank staff for your patience. Keep up the good work.
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2024
Made appointment online, date confirmed electronically, arrived for appointment, speedy, courteous administration, dealt with appointment within 20 minutes of arrival, no problems experienced
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
Put at ease and everything explained........................... No rushing Shown relevant information regarding medical....................
Visited November 2024
Willow Bank Surgery has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Nurse did a thorough diabetic review of mum, also had flu vaccine and advised mum if a clinic running that day for Covid vaccine
Visited November 2024
Willow Bank Surgery has not yet replied.