Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Willow Bank Surgery.
Reviews
-
Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2025
Wasn’t listened to , didn’t seem to know why I was there , even though he’d asked to see me , felt completely ignored , won’t see this doctor again
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Improved practice
Rated 5 stars out of 5
by Carole locker - Posted on 07 February 2025
Came to have Vitamin B12 injections, lovely lady, no waiting to be seen, also saw male nurse who was extremely helpful. The practice seems to be a lot better and organised.
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Good practice
Rated 5 stars out of 5
by David - Posted on 07 February 2025
I attended my appointment yesterday and found the nurse to be very supportive and helpful, she helped to put my mind at ease over some issues that have been bothering me I would highly recommend this practice.
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
No long waiting period. Friendly staff. The digital technology of display the patient’s name and direction of the consultant room number I personally think it’s brilliant .
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Good service
Rated 4 stars out of 5
by Mary Tooth - Posted on 18 February 2025
The doctor I saw is the only doctor to listen to what I had to say wish all doctors were as empathetic I came away with a positive attitude that at last I may get my life back and not struggle with my breathing
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled GP appointmemt
Rated 3 stars out of 5
by Jill wood - Posted on 21 February 2025
Disappointing visit,the GP did not look at me while I explained why I asked for the appointment ,typed consistently I had to ask for her to actually look at knee which is still giving me pain and is swollen 2 weeks after a fall ,she seemed reluctant to offer an xray or treatment made me feel like it was too much trouble I explained I have concerns about several of my joints and my last xray was 3 years ago and I feel my condition has deteriorated. I was eventually offered an xray appointment so now waiting for this to come through
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Excellent physiotherapist
Rated 3 stars out of 5
by Anonymous - Posted on 04 February 2025
The physiotherapist gave me excellent advise on managing the arthritis in my left shoulder. She demonstrated the exercises very clearly. She had a friendly and reassuring approach.
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
I can’t thank the receptionist enough for getting me in short notice and the Dr that I saw was very kind and thorough with his advice. He listened to all my concerns
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
I recently visited for my smear test - what an excellent nurse I had, who is new to the practice and had only being there a week - not only did she reassure me before the test she also listened regarding my menopause and it’s difficulties, the advice given was excellent - best practice at its best. She showed compassion, empathy, dignity and more importantly she listened and answered my questions and acted on my concerns.
Visited February 2025
Willow Bank Surgery has not yet replied.
-
Review titled Friendly Practise
Rated 5 stars out of 5
by Sara Brown - Posted on 18 February 2025
I don’t use the doctors often but this last month I have visited twice. Once to see a doctor and once to see a nurse. Both times the staff have been very welcoming, professional and patient. The nurse especially who took the time to talk me through a procedure and definitely put my mind at ease. I’ve never had an issue getting an appointment and they always accommodate my working hours. Great surgery, great staff!
Visited February 2025
Willow Bank Surgery has not yet replied.