Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
Went on the 06 October 2024. Quick easy vaccination appointment. No issues, staff were friendly and polite.
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice !
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
On having a servere ear infection, I was seen the same day by the practice nurse who was able to prescribe antibiotics and spray! Yesterday I had my flu jab I was called in on time! Perfect
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Great Practice
Rated 4 stars out of 5
by Good Practice - Posted on 16 November 2024
I have had numerous appointments for some time now, between the Meir and Greendock centres. All appointments have been pretty much on time and receptionist has been very helpful. If there is a downside, it’s because my nurse who I’ve been seeing for over 12 months has been changed, she was very supportive and always encouraging.
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Waiting time too long
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2024
I made an appointment for mum for a vaccination. The appointment was a Monday. I had a phone call to say it had to be changed to Wednesday. I then had another call to say it was 1 hour earlier. Very inconvenient as i have to work. I attended the appointment with my mum and we had to wait an hour !!! My mum is nearly 80 and was very tired. Not good enough im afraid to keep patients waiting so long. Whats the point of an appointment time ??
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled 5/10
Rated 2 stars out of 5
by Hannah baker - Posted on 13 November 2024
I always have a great experience with the nurses they’re brilliant and go above and beyond but the last 2 times these nurses have done just that and both times told me I’ve got urgent bloods that seriously need to be done and was never called for. I have multiple heath conditions under an autoimmune disease that have never been tracked properly by the doctors. I have left once again with 6 blood forms one that flagged was a serious level of potassium that effects your heart! Feeling very concerned for my health and wellbeing
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Thorough and pleasant doctor
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2024
The doctor was pleasant, thorough and professional. I felt he listened to me and asked lots of questions. I didn't feel rushed. He even did a physical examination of the affected area. After the difficult process of getting an appointment it was a breath of fresh air. The doctor was not one of the new ones
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Flu vaccine review
Rated 5 stars out of 5
by Julie Walters - Posted on 07 October 2024
Went for my flu vaccination on the 6/10/24 at my preferred surgery which was Longton health centre. Very organised, didn't have to wait for very long , everyone pleasant, polite and efficient.
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2024
I was very happy to discuss my problems with the nurse ,she was most helpful,she has put a referral to the pain management team for me to try and speed things up for me
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Thorough practice
Rated 5 stars out of 5
by Michelle Witherington - Posted on 07 October 2024
Attended flu vaccine yesterday and flu vaccine at chemist today, very flexible and thorough service
Visited October 2024
Willow Bank Surgery has not yet replied.
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Review titled Overworked service
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2024
It was really busy at Longton. My appt was 10am didn’t get jab til 10.40. They were working flat out. Possibly too many appts booked for the staff to cope with. Despite this all the staff I encountered were pleasant and buoyant.
Visited October 2024
Willow Bank Surgery has not yet replied.