Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
I had a telephone consultation for my year asthma review. The nurse was very helpful, she was a little concerned with my asthma and has prescribed me preventative asthma pumps and a spacer with seems to be helping in the short time I’ve been taking them. She was very informative and I felt like she actually cared about my health and not just reading a script. I was very happy with the service I received.
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Anonymous It is greatly appreciated that you took the time wo write such a lovely review. All of our staff enjoy reading them as it is a whole team effort. The nurse will feel very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Ann Till - Posted on 06 October 2023
It was my first time at this practice The doctor was wonderful and so were the receptionists. From The first phone call this morning to seeing the doctors. A very calm experience
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Ms Till Thank you so much for taking the time to write a positive review about our surgery, especially as you are a new patient. Your review will be shared with the whole team at our next meeting. Kind regards Sylvia Lane Practice Manager
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Review titled Thourough
Rated 4 stars out of 5
by Paul - Posted on 10 October 2023
I’ve been seeing a nurse/doctor who is addressing my blood pressure. Before my checks were sporadic, but this time around my nurse/doctor is thorough a consistent. Even calling to see how I’m getting on with home checks and medication. 10/10
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Paul It was very kind of you to write such a positive review about our practice. Everyone does appreciate it when a patient does this. It will be shared with the whole team at a practice meeting. Kind regards Sylvia Lane Practice Manager
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Review titled Reception ladies
Rated 5 stars out of 5
by Nicola Colbert - Posted on 13 October 2023
The ladies you have on reception are awesome helpful and understanding whenever I call they are professional and try their hardest to help please pass on my thanks ...
Visited October 2023
Review titled Wrafton House Surgery
Replied on 13 December 2023
Dear Mrs Colbert Thank you so much for taking the time to write such a lovely review of our Reception staff. They do a very difficult job but always have the patients interests at heart. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I had a face to face appointment with the GP on the same day I phoned. She was lovely. Very caring and listened to me. I didn’t have to wait too long before I was called either. Great service. Thanks Wrafton House
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Anonymous Thank you very much for taking the time to write such a lovely review. It makes everyone's day nicer when a patient does this. Kind regards Sylvia Lane Practice Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Susan Goldie - Posted on 16 October 2023
Booked appointment on line. Was seen and diagnosed promptly. Very efficient service from reception to doctors
Visited October 2023
Review titled Wrafton House Surgery
Replied on 13 December 2023
Dear Mrs Goldie Thank you very much for taking the time to write such a positive review. I will share it with all the team who I know will appreciate it. Kind regards Sylvia Lane Practice Manager
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Review titled Helpful in difficult conditions
Rated 4 stars out of 5
by SBE - Posted on 10 October 2023
Your Review: Receptionist worked hard to get me an appointment and the GP called as planned. Unfortunately GP didn’t give correct dosing instructions for meds which resulted in having to ask for help from surgery. Very helpful receptionist then organised a phone call from a prescribing nurse. When she called she was brilliant. Really helpful, knowledgeable and able to sort out meds, advise and correct the prescription without fuss. It does seem that the surgery staff are working very hard and are committed to their patients but have limited resources and heavy demands in them. Really appreciated the time of the receptionists and skills of the nurse practitioner who sorted out my situation really positively. Thank you.
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear SBE Thank you so much for your lovely review of our practice, especially as you have also mentioned the GP, Practice Nurse and the receptionist's skills. This will be shared with the whole team. Kind regards Sylvia Lane Practice Manager
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Review titled Very good
Rated 5 stars out of 5
by Paul frame - Posted on 27 September 2023
Dr was really patient and caring and listened to my problems, receptionist was Very helpful. I went to wrafton house yesterday to see the nurse and was immediately given an appointment to see the doctor at northdown road the following day .
Visited September 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Mr Frame Thank you for taking the time to write such a lovely review for our practice. Your review will be shared with the whole team a it lifts the spirits in these troubled times. Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by dave gacon - Posted on 03 October 2023
Doctor very informative about my mums care package. Spent time to explain the procedure and what I should expect for future treatment.
Visited September 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Mr Gacon Thank you so much for taking the time to write such a positive comment about one of our doctors. All our comments are shared with the whole team. Kind regards Sylvia Lane Practice Manager
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Review titled Booking appointment to see doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
I hate to say but this is the worse gp I have seen so far never answering phone if they do and the is one specific lady answering the phone she rude and hangs down the phone In the middle of conversations how could she do that if she can't handle or deal with patients then she shouldn't be doing her job as gp receptionist or furthermore she should be working in the NHS at all. Once u manage to book the appointment and they give you the time to come in they are always late to see or speak yo the doctor and then once you in the room speaking yo the doctor he says i haven't got much time to spend on talking to you as j got others waiting. For me this experience is unacceptable and unbelievable how they treat their patients and then they wonder why do people change gp clinics. Please try to be at least professional at what you doing as no body did force you to work in NHS and be respectful to patients
Visited July 2023
Review titled Wrafton House Surgery
Replied on 28 July 2023
Dear Patient Thank you very much for taking the time to write a review for our surgery. I am really sorry that your experience was so disappointing. We are hoping to install a new telephone service in the not too distant future which should make ringing for an appointment much easier. Doctors and nurses often run late for patients as they try to ensure each patient is looked after. I am really sorry that your experience failed to live up to this. I will use your review for our next training session with the whole team. Kind regards Sylvia Lane Practice Manager