Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Wrafton House Surgery.
Reviews
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Review titled Good Service
Rated 4 stars out of 5
by Joana Gil - Posted on 08 May 2024
I've had a good service since I was registered here. Managed to book appointments and all the staff was kind and helpful so far
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Miss Gil It was lovely to read your kind review. I will share it with the whole team who will be delighted to read it. I am pleased it all worked so well for you. Many thanks Kind regards Sylvia Lane Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by David Lacey - Posted on 02 May 2024
excellent standard of service from the GP, from booking appointment on line to face to face appointment everything was handled extremely efficient and professional
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mr Lacey It was a pleasure to read your review that everything worked exactly as it should. I will share it with the whole team as I know that they will be delighted to know it was all seamless. Thank you again Kind regards Sylvia Lane Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Ruth - Posted on 30 May 2024
Made me feel comfortable talking about a difficult situation. Listened carefully and was empathetic. Provided a good solution and was very supportive.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Ruth I am so pleased that you had such a positive experience with one of our doctors. I will share your review with all of the team. Everyone enjoys reading the reviews and it lifts their spirits in these difficult times. Thank you. Kind regards Sylvia Lane Practice Manager
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Review titled Always really helpful.
Rated 5 stars out of 5
by Jane - Posted on 23 May 2024
My experience was positive and supportive. The receptionists were friendly and helpful and the nurse was really patient outcome focused. I feel very cared for.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Jane It was so lovely to have such a kind review of our receptionists and nurse. The reception staff do a very difficult job with lots of demands on them. Our nurses work hard to keep patients well and it was lovely to read that you feel cared for by the practice. Many thanks Kind regards Sylvia Lane Practice Manager
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Review titled Awesome help when needed.
Rated 5 stars out of 5
by Jeffrey Heaton - Posted on 03 June 2024
Due to the difficulty of getting my regular medication due to shortness of supply. I contacted the surgery to explain my situation and my medication was changed to a different type! Hopefully this will help me in the future!
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Mr Heaton Thank you so much for taking the time to write such a positive review of our surgery. I will share it with the team who will be very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2024
Had a telephone consultation with the nurse and she was very informative and helpful with my situation.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient Thank you so much for taking the time to write such a positive review about one of our practice nurses. I will share it with the team who will be delighted to read it. Kind regards Sylvia Lane Practice Manager
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Review titled Top service
Rated 5 stars out of 5
by Stuart - Posted on 31 May 2024
Had an incidence of gout overnight. Called first thing and got urgent appointment. Was seen on time. Got assessed and given prescription. Cannot fault the service on this particular visit.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Stuart It was lovely to read your kind review of Wrafton House surgery on your last visit. I will share it with the team who I know will enjoy reading it. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant service
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
Staff who arranged the appointment and the practice nurse were brilliant. They were very helpful, polite and professional.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Anonymous Thank you very much for your positive review. I will share it with the team and I know that they will be appreciative that you took the time to write it for them. Kind regards Sylvia Lane Practice Manager
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Review titled Reliable Friendly Family Practice
Rated 4 stars out of 5
by J-9 - Posted on 04 May 2024
Receptionists were helpful friendly came round & helped me with pod when I had error following tutorial on machine. Receptionist booked me in with phone appointment that week with lovely nurse. I received my call on the allocated time, nurse was caring friendly made sure I was on the right path with my hrt processed a prescription for me & booked me in for a smear. Was an extremely pleasant phone appointment with a lovely knowledgeable nurse that made you feel relaxed & able to talk freely.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient You were so kind to write such a glowing review. It is lovely to hear that our reception staff were helpful and friendly and that the nurse was able to process your prescription and put you at ease. I will share your review with the whole team. Thank you again Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Christopher spence - Posted on 17 May 2024
Walked in the morning explained what was wrong with and why I need to see a doctor I was offered an appointment that day
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mr Spence It was a pleasure to red your review on the website. I am pleased that your experience was everything you needed. I will share the review with the whole team. Thank you. Kind regards Sylvia Lane Practice Manager