Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great follow up callback
Rated 5 stars out of 5
by Jason - Posted on 14 May 2024
I contacted Wrafton House Surgery and was given the option for a callback as there was a lengthy queue (29th). After about an hour I had a callback and requested a call from a nurse. Later that afternoon I was called by a nurse and my concern's were duly addressed, great service and caring nurse.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Jason Thank you for taking the time to write such a positive review on the website. The call back is a new feature on our telephones and so far mostly positive reviews have been received. Feedback from patients is how we monitor the service so thank you again. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Nurse was really supportive and helpful also, she listened to me problems and able to support me and see what is going on with some medication that I am taking for my migraines, hoping that something that I might get help and advice with my migraines. And also giving me advice towards my health and I hope that something happens.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient Thank you so much for taking the time to write such a lovely review. All of the team will be delighted to read it. It cheers everyone up when a patient takes the time to write a kind review. I hope that everything works out well for you Kind regards Sylvia Lane Practice Manager
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Review titled Medical staff are fantastic
Rated 4 stars out of 5
by Vjay - Posted on 22 May 2024
The nurses and doctor who saw me for my smear test were very caring and compassionate when treating me. The nurses spent time with me to discuss my concerns and gave good advice and follow up.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient It was a pleasure to read you kind review of the doctor and nurse who you saw recently. The whole team will be delighted to read it and share it with their colleagues. Kind regards Sylvia Lane Practice Manager
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Review titled Help me
Rated 5 stars out of 5
by Steve Reeves - Posted on 03 April 2024
I couldn't get through on the phone but they had a option to save you place in the queue and gave me a ring back when it was my turn. It must be new as I have never had this option before but think its a great option to have and also the receptionist was helpful and understanding and help me with a phone call back from the doctor. Thank you wrafton House
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Reeves Thank you so much for giving us a five star review. You are correct, we have had a new telephone system installed recently, which on the whole is getting good reviews. Lots of patients like the call back feature as it saves them hanging on the telephone. I will share your review with the whole team who I know will be delighted to read it. You may like to look at using e consults next time which are on our website www.wraftonhosuesurgery.co.uk There is a form to complete and you will either get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Sympathetic Service
Rated 5 stars out of 5
by Peter Garratt - Posted on 30 April 2024
I am in rehabilitation following a shoulder injury and have had some issues with pain management, sleep, anxiety and concerns over my blood pressure. I have used the eConsult service to gain advice and I have to say I have found it responsive and useful. Advice has been given and, on occasion, both GPs and practice nurses have telephoned when circumstances suggest it would be useful. This has engendered the feeling the practice is ‘there’ for me, which is both comforting and reassuring. I have sometimes felt I have been ‘bothering’ the practice, but the quality of responses suggests quite the opposite.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mr Garratt Thank you s much for taking the time to write such a positive review about our doctors and nurses. I will share it with the team and I know that they will greatly appreciate your kind words. Yours sincerely Sylvia Lane Practice Manager
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Review titled Very friendly practice
Rated 5 stars out of 5
by Greg Skinner - Posted on 23 April 2024
I had a call from the practice following submitting annual blood pressure readings. She was very reassuring about the readings. Offered a health check and arranged it for the next day and also managed to get me an appointment with a doctor for an unrelated issue to coincide with the health check. She could not have been friendlier or more helpful
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Skinner Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who will be delighted to read it. I am pleased to know that you had an appointment with the doctor and a health check on the same day. We are always pleased when everything comes together and patients are happy with the result. Kind regards Sylvia Lane Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Call in connection with request for new prescription and nurse was wonderful. Very helpful and also booked me for a blood test to do a full health check. Talked though my history and was in no rush to get me off the phone. Checked through my records also noticed that would be a good idea to pop by and do my blood pressure too. Prescription was done whilst on the call. Outstanding care. Thank you.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for giving us a five star review. I will share it with the whole team. I know that they will all be delighted to read it and be appreciative that you took the time to write it. It is always uplifting in these difficult times to know that patients are happy with the care they are given by everyone on the team. Kind regards Sylvia Lane Practice Manager
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Review titled Great practise, empathy and professionalism
Rated 5 stars out of 5
by Cristina Orita - Posted on 01 May 2024
I have nothing but respect and gratitude for the attention that has been given to me. With professionalism and compassion I was guided into finding the best course of treatment for me, followed up by phone calls to check my progress and empathy shown all the time. Simply amazing.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Miss Orita Thank you very much for your positive review which I will share with the team. Everyone is always very appreciative when patients take the time to write positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Worse treatment
Rated 1 star out of 5
by A patient - Posted on 11 April 2024
For more than a month now, I've been awaiting the provision of compression socks for my husband, who suffers from both motor neurone disease and dvt (thrombosis). However, I keep getting passed from one person to another, with nobody taking responsibility to resolve the issue. Each time I inquire, blame is shifted onto someone else, resulting in a frustrating lack of progress. Despite the urgency, there's been no prescription issued for the compression socks, and measurements haven't been taken. These compression socks are vital for my husband's condition. His feet are turning blue, he's lost the ability to move his toes, and his mobility is severely impaired, making walking increasingly difficult. The ongoing delay and lack of action are extremely stressful and disheartening. It's deeply concerning that there seems to be a lack of care and responsibility for patients' well-being. Why is there such incompetence and disregard for patients like my husband?
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient, I am really sorry to hear about your poor experience trying to get a prescription for compression socks. I totally understand that on this occasion we failed to give care in a timely manner. I can assure you that we do not disregard any of our patients and would like to put the matter right for your husband. If you would like to contact the surgery direct, I am sure we can sort this out for you. Kind regards Sylvia Lane Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Susan Okeke - Posted on 29 April 2024
I like my usual general practitioner. I feel better whenever I see him for consultation. He is very caring and attentive to make sure that my health condition is improving. I would recommend other people when asked which GP clinic they should register with. Everyone at the practice is very hard working and I wish them well and God blessings to them.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Miss Okeke Thank you so much for taking the time to write such a positive review about one of our GPs. I will share it with the whole team who always take great delight in reading them. It is very kind of you to recommend our surgery to others also. Kind regards Sylvia Lane Practice Manager