Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Nurse
Rated 5 stars out of 5
by Simone Nixon - Posted on 30 April 2024
Very informative and helpful nurse appointment. I felt my issues were listend to and addressed. Very kind and helpful approach.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mrs Nixon It was a pleasure to read your kind review about our practice nurse. I will share it with the whole team who take great delight at reading these reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Helpful practice
by Anonymous - Posted on 24 April 2024
All very helpful last spoke to practice nurse who was very kind and helpful and caring , waiting time to get through to speak to the receptionist is so long at time sometimes there are 37 peoples also waiting but it’s good that they can call you back and they are helpful once you get the call back.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you for taking the time to write your review. Our practice nurses will be delighted that you are happy with the care you were given recently. We do have a new telephone system which is getting us good reviews and lots of patients like the call back system. However, as you point out there can be lots of patients all trying to call at the same time. We do have e consults on our web page which you may find useful another time. www.wraftonhousesurgery.co.uk Kind regards Sylvia Lane Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Miss C - Posted on 04 April 2024
Only issue is the new phone system, but still worked Dr got hold of me straight away very professional and very helpful sorted out exactly what I needed sorted out and my child is on the mend.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for your five star review recently. I will share it with the whole team who will be delighted to read it. They are always pleased to know that patients appreciate the care they are given. Our new telephone system has had good reviews on the whole, patients appear to like the call back feature. However, we do understand that on certain busy days there are long waits. Our staff do their best to answer calls and deal with patients at the desk. Perhaps next time you could use e consults which are on our website www.wraftonhousesurgery.co.uk. There is a form to complete and you will get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Great helpful practice
Rated 5 stars out of 5
by Mark brown - Posted on 12 March 2024
Had a call from nurse at practice she was very good at explaining everything I needed very helpfull and arranged what medication I needed and ordered it with the pharmacy.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Brown Thank you very much for writing such a lovely review. I will share it with the nursing team who will be very appreciative that you took the time to write it. The whole team is always happy to read these positive reviews and know that patients are happy. Kind regards Sylvia Lane Practice Manager
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Review titled Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
She’s lovely makes u feel at ease very easy to talk to answered all my questions and got sorted what needed to be sorted
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for taking the time to write such a positive review. I will share it with our nursing team who will be very appreciative of your kind words. Kind regards Sylvia Lane Practice Manager
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Review titled Caring, lovely staff a really great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Amazing nurse that has helped me out alot this year with my illnesses. Professional as always and had alot of time for me to help me sort out my breathing
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for your lovely review on the website. I will share it with the whole team who will be very appreciative. They all work so hard for our patients and really do enjoy seeing these positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Can’t get help
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I previously managed to contact the practice via online assessment to address an ongoing debilitating condition. I was sent for a blood test and prescribed vitamins which have not helped whatsoever. I’ve tried to contact online again but the facility is either now broken or removed. Unfortunately due to severe autism, I’m unable to cope with a 7:30am mad phoning rush or indeed muck around arguing with reception staff in person. I essentially do not have a GP at this point, just stuck utterly unable to function. Standard for NHS.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient I am really sorry that you are having trouble with the on line consultations. They are open when the surgery is open, perhaps you have been trying when we are closed. You can also request on line access to your records and a limited number of appointments are available to book on line. There is a form to complete which is available from reception. You can also download the NHS app. I hope this information is useful. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Miss Davies - Posted on 12 March 2024
The nurse called me and she really listened to everything I said. She didn't make me feel silly, she actually made me feel really good. Always a pleasure to speak to her. Also ladies on reception are so helpful.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Miss Davies, Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who I know will be very appreciative. It always cheers the whole team up when they see that patients are happy with the service we all provide. Especially in these difficult times. Kind regards Sylvia Lane Oractice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Karen - Posted on 18 March 2024
The practice nurse was very efficient and always open to discussing alternative treatments/ changes to my care. The new telephony system is also a great improvement. Thank you Wrafton House
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Karen Thank you so much for taking the time to write such a lovely review about one of our practice nurses. This will be shared with the whole team as everyone likes to see these positive reviews about their colleagues. It is also good to hear that you think the new telephone system is a great improvement. We have had some excellent feedback but we always like to know individual experiences. Kind regards Sylvia Lane Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by B Ramkhelawon - Posted on 15 March 2024
The staff at the reception were very helpful and the Dr was very understanding and sorted my problem out. Excellent service!
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Ramkhelawon Thank you very much for taking the time tow write such a positive review. I know our reception team will be delighted to read it and appreciative that you were kind enough to write it. Kind regards Sylvia Lane Practice Manager