Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone nightmare
Rated 3 stars out of 5
by Bern - Posted on 15 February 2024
Nurse very helpful , when eventually got through . Got wot I needed . .................................................Thank you Nurse for your assistance in getting my meds sorted out with the doctor
Visited February 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Bern Thank you very much for taking the time to write a review. We now have a new telephone service with a ring back option. Hopefully, next time you telephone your experience will be much improved. I will pass your kind words on to our nursing team. I know it will be much appreciated. Kind regards Sylvia Lane Practice Manager
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Review titled Questions on HRT answered
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
The nurse called me promptly on the same day I visited the surgery. She answered all my questions for the new HRT I would be on and reassured me to get back to the surgery if any issues occurred with the new medication and that I would be monitored while on it. I felt informed and confident I would be supported while on the new medication.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Patient Thank you very much for taking the trouble to write your lovely review. I will share it with all of our team. Kind words mean so much to everyone in these troubled times. Kind regards Sylvia Lane Practice Manager
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Review titled speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
I did an online consult about my medication on a Monday afternoon. I was told I would get a reply by end of the day on Thursday which I was happy with. Iwas called the following morning and my prescription sent to the pharmacy. I find this service amazing. it's how I do most of my contact regarding medicines and queries and have always got a reply the following day whether it's a call/email or text.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 24 January 2024
Dear Patient Thank you so much for taking the time to write such a positive view about your experience with our practice. I am pleased to hear that the process worked so well with your obtaining your medication swiftly. I will share your review with all of the team and I know that it will be greatly appreciated. Kind regards Sylvia Lane Practice Manager
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Review titled Best practice
Rated 5 stars out of 5
by Karen - Posted on 02 February 2024
I had a lovely nurse call to do my COPD check. She was cheerful and professional making sure I was getting all the help I needed. Even helping me to get help with my weight loss.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 14 February 2024
Dear Karen Thank you so much for taking the time to write such a positive review of our Practice Nurse. I will share it with the whole team. Positive comments cheer everyone up, so thank you again Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rochelle - Posted on 23 January 2024
Wrafton surgery is far the best GP around from the receptionist staff, nurses, doctors, midwife. Every staff member is friendly, professional, provide an outstanding duty of care to it's patients. Staff always have a smile on there face.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 24 January 2024
Dear Rochelle Thank you very much for your lovely review on all of our staff. This will be much appreciated by them all when I share it with them. It is so lovely when everyone is so busy that you can find the time to write it Kind regards Sylvia Lane Practice Manager
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Review titled Quick response times and really helpful.
Rated 5 stars out of 5
by Julie Weaver - Posted on 11 January 2024
My call was scheduled for the morning with a rough eta - which was spot on. Really friendly, understanding and knowledgable Snr Nurse who helped hugely - and made me aware of other services available to me, sending me all links to it was easy for me to call / email. Thanks team.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Ms Weaver Thank you very much for taking the trouble to write such a positive review on the website. I will share it with all of the team as it is such a morale booster for everyone. Kind regards Sylvia Lane Practice Manager
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Review titled Lovely nurses
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Had to order my new meds , process was quick easy and friendly, nurse called on time and was very polite and accommodating, great experience
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Patient Thank you for taking the time to write such a kind review. Kind words mean so much to everyone in these difficult times. I will share you review with all of the team. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Susan Goldie - Posted on 15 January 2024
Attending a routine asthma check up I required a physio appointment and a docs appointment for a follow up. I was offered appointments for both on the same day albeit at an alternative surgery I do find booking appointments face to face is very easy rather than the phone
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Mrs Goldie Thank you for taking the time to write such a positive review on the website. It is great to hear that you were able to make all of the appointments on the same day. I will share this with all of the team who will be very appreciative of your kind words. Kind regards Sylvia Lane Practice Manager
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Review titled Exceptional Care
Rated 5 stars out of 5
by SHIRAZ KURJI - Posted on 12 January 2024
Was seen on time by practice nurse, extended courteous attention & given professional advice. Keep up the good work, thank you.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Mr Kurji Thank you so much for writing such a lovely review about one of our practice nurses. I will share it with all of the team as kind words boost all of our team's morale. Kind regards Sylvia Lane Practice Manager
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Review titled Menopause support
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Excellent opportunities for chatting through treatment and support plans complete with medication review and opportunities to raise questions. I was treated with respect throughout and the process was organised to suit me. I am very pleased and appreciate being supported by this member of the nursing team.
Visited January 2024
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Patient Thank you so much for taking the time to write such a positive review. It is good to know that you were happy with your consultation. I will share it with all of the team as it boosts morale of everyone when they see it down in writing. Kind regards Sylvia Lane Practice Manager