Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
My experience in this GP is wonderful, I appreciate the excellent service you guys rendered to me. Every one of you is great.
Visited December 2023
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Patient It was so refreshing to read your kind review. I will share it with all of the team members. I know it will boost their morale in these difficult and busy times to know that their efforts are appreciated by their patients. Kind regards Sylvia Lane Practice Manager
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Review titled Excellant practice
Rated 5 stars out of 5
by Sue M - Posted on 24 December 2023
The procedure was explained clearly to me,and then carried out quickly and efficiently.Staff at this practice are both helpful and professional.
Visited December 2023
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Sue M Thank you so much for taking the trouble to write such a lovely review. During difficult times kind words mean such a lot. I will share your review with all of the team. Kind regards Sylvia Lane Practice Manager
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Review titled Great Hospitality
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
They have a great hospitality, they welcome you with open hands. They explain everything clearly and they are also on time.
Visited December 2023
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Patient Thank you so much for your positive review. It is lovely to know that our reception staff are thought of so highly by our patients. Our doctors and nurses will also appreciate that you took the time to write such a lovely review. Kind regards Sylvia Lane Practice Manager
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I have been with this practice for 34 years. They have gone down hill rapidly with the exception of the registered nurses. They do their best. Nothing is followed up on by gps. It's impossible to get threw on the phone. Often get cut off. I don't go often. I'd rather just get on with it than be ignored.
Visited December 2023
Review titled Wrafton House Surgery
Replied on 13 December 2023
Dear Patient I am really sorry that you have had a bad experience with our surgery of late. We should very shortly have a new telephone system with a ring back feature, which we believe will be a much better experience for all of our patients. I am pleased that your experience with the practice nurses have been positive. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jasenthu Ajith De Silva - Posted on 28 December 2023
I have attended the GP surgery to take away the stitches I had after my open heart surgery on 2 December 2023. The nurse was very polite and she removed the stitches causing any pain to me. She advised me what to do and what not to do during this period
Visited December 2023
Review titled Wrafton House Surgery
Replied on 23 January 2024
Dear Mr De Silva Thank you very much for taking the time to write a positive review of your experience with the Practice Nurse. I will share it with her and all of the team. Positive reviews boost the morale of all of the doctors and staff. Kind regards Sylvia Lane Practice Manager
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Review titled Good experience with gP consultation
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
I had a very good experience with visit to GP today she was very kind and so understanding and gave me time to explain things best consultation I’ve had. Would be great if I could have her as my main dr as it builds a good relationship and gives patients confidence to go to see gP.
Visited November 2023
Review titled Wrafton House Surgery
Replied on 13 December 2023
Dear Patient Thank you so much for taking the time to write such a positive review. I will share it with the whole team and I know it will lift their spirits in these difficult times Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
I had a telephone consultation for my year asthma review. The nurse was very helpful, she was a little concerned with my asthma and has prescribed me preventative asthma pumps and a spacer with seems to be helping in the short time I’ve been taking them. She was very informative and I felt like she actually cared about my health and not just reading a script. I was very happy with the service I received.
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Anonymous It is greatly appreciated that you took the time wo write such a lovely review. All of our staff enjoy reading them as it is a whole team effort. The nurse will feel very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Ann Till - Posted on 06 October 2023
It was my first time at this practice The doctor was wonderful and so were the receptionists. From The first phone call this morning to seeing the doctors. A very calm experience
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Ms Till Thank you so much for taking the time to write a positive review about our surgery, especially as you are a new patient. Your review will be shared with the whole team at our next meeting. Kind regards Sylvia Lane Practice Manager
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Review titled Thourough
Rated 4 stars out of 5
by Paul - Posted on 10 October 2023
I’ve been seeing a nurse/doctor who is addressing my blood pressure. Before my checks were sporadic, but this time around my nurse/doctor is thorough a consistent. Even calling to see how I’m getting on with home checks and medication. 10/10
Visited October 2023
Review titled Wrafton House Surgery
Replied on 12 October 2023
Dear Paul It was very kind of you to write such a positive review about our practice. Everyone does appreciate it when a patient does this. It will be shared with the whole team at a practice meeting. Kind regards Sylvia Lane Practice Manager
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Review titled Reception ladies
Rated 5 stars out of 5
by Nicola Colbert - Posted on 13 October 2023
The ladies you have on reception are awesome helpful and understanding whenever I call they are professional and try their hardest to help please pass on my thanks ...
Visited October 2023
Review titled Wrafton House Surgery
Replied on 13 December 2023
Dear Mrs Colbert Thank you so much for taking the time to write such a lovely review of our Reception staff. They do a very difficult job but always have the patients interests at heart. Kind regards Sylvia Lane Practice Manager