Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse
Rated 3 stars out of 5
by Eleanor leonard - Posted on 06 June 2023
Even though I was not expecting a phone call.a female nurse phone to say Thank you for the blood pressure that they received from me ,then she inquired how my health was ,we covered many topics to do with my health and well-being .we ending our conversation with a appointment made , and she will get back to me about other topic we deccused .
Visited June 2023
Review titled Wrafton House Surgery
Replied on 14 June 2023
Dear Eleanor Thank you so much for taking the time to write such a positive review. Our nurses work extremely hard and I know that you review will be much appreciated by them. Kind regards Sylvia Lane Practice Manager
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Review titled Wrafton House
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2023
Took over 20 minutes to get through by phone but once I explained my issue to the receptionist I was given an appointment later that afternoon.
Visited June 2023
Review titled Wrafton House Surgery
Replied on 23 June 2023
Dear Patient, Thank you very much for writing a positive review. I understand that the telephones are very busy and we are constantly looking at the number of calls coming in. I am pleased that when you finally managed to get your call answered that you were happy with the service we provided. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice. Very friendly.
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
Although the practice are extremely busy, when I get through on the phone, staff are helpful, courteous and polite. Always take the time to make me feel listened too even though most days they have probably spoken to a huge number of people. Great team. 👍
Visited June 2023
Review titled Wrafton House Surgery
Replied on 23 June 2023
Dear Patient, Thank you very much for your complimentary review. I will share it with all of the team and I know that they will very much appreciate it. Kind regards Sylvia Lane Practice Manager
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Review titled What is the point of the surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
The advice on the website contradicts the advise given on the phone you should be able to book a routine appointment between 11 and 3 but can you No they only offer on the day appointments. What classes as an emergency I don’t want to take an emergency appointment from someone who absolutely needs it. I think it’s outrageous that GPs have not reverted back ! And that there hold on to doing the minimum. How are they going to get lists down if the only people they see are emergencies
Visited June 2023
Review titled Wrafton House Surgery
Replied on 05 July 2023
Dear Patient We are working towards offering more routine appointments. There are a limited number to book on line each day for the following week. There are a lot of patients who like on the day appointments and we are trying to meet as many patients expectations as possible. We offer telephone or face to face appointments. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
This is a forward thinking practice with some excellent preventative initiatives such as periodic health checks and health coaches. They have a physio on site and I have found the medical team to be flexible and responsive. The front of house staff are positive and extremely helpful. Great service, please keep up the good work.
Visited June 2023
Review titled Wrafton House Surgery
Replied on 14 June 2023
Dear Patient Thank you very much for such a lovely review. I will share it with the team as i know that they will be delighted by it. Kind regards Sylvia Lane Practice Manager
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I was called today regarding a query I had regarding the menopause, the nurse was absolutely fantastic explaining what could happen and the solutions I could have and also sending literature for me to read . I was very pleased how the conversation went and was put at ease
Visited June 2023
Review titled Wrafton House Surgery
Replied on 14 June 2023
Dear Patient, Thank you very much for such a lovely review. Our nurses always strive to do their best for our patients. They will be very appreciative that you took the time to write a review. Kind regards Sylvia Lane Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Jayne Busby - Posted on 30 May 2023
Originaly this was supposed to be a face to face appointment on 5th June but I was contacted with the option of having a telephone appointment to discuss my blood test results. This I agreed to and was told it would be an am call. Very happy I wasn't kept waiting too long and got results explained. Overall a good experience.
Visited May 2023
Review titled Wrafton House Surgery
Replied on 01 June 2023
Dear Mrs Busby Thank you very much for taking the time to write such a lovely review. I will share it with all of the team. Positive reviews are much appreciated by everyone.
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
This is a helpful and pleasant practice. The receptionists and nursing staff are very efficient and friendly.
Visited May 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Patient Thank you so much for taking the time to write a positive review. I will share it with the team and I know that they will be very pleased. Kind regards Sylvia Lane Practice Manager
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Review titled Awful Appointment System
Rated 2 stars out of 5
by Gareth - Posted on 13 March 2023
The appointment system is awful. You have to keep dialing in to the surgery to listen to a recorded message saying "Your call is very important to us" until it drops out and the line disconnects. So far this morning I have tried 26 times to get through with no luck.
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Gareth I am really sorry that you have been struggling to get through on the telephone. Our telephones are extremely busy, especially first thing in the morning. You can try doing an on line e consultation from the surgery website. This will be responded to, usually on the same or next working day. Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful, and quick appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I emailed my doctors surgery with an appointment request. I was called back and spoke to nurse, she was kind and listened, gave me advice and then sorted a GP call for me.I had a call from Gp to discuss my issue. I was dealt with promptly and kindly. Thank you wrafton house surgery.
Visited March 2023
Review titled Wrafton House Surgery
Replied on 30 May 2023
Dear Patient Thank you so much for writing such a positive review about your experience in making an appointment plus the response from our practice nurse and GP. I will pass this on to all of the team. Kind regards Sylvia Lane Practice Manager