YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by William O'Neill - Posted on 11 July 2024
The nurse was very professional and helpful and welcoming. She made getting my injection an easy experience.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 July 2024
Dear William, Thank you for the 5 star rating and kind review. Injections are never an exciting experience, so I am so pleased our nurse put you at ease! Many thanks for sharing Sophia Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Andrew Robinson - Posted on 12 July 2024
Was seen on time satisfied with my experience with the doctor very helpful.She was very good at keeping me informed about what will happen and how to proceed.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 July 2024
Dear Andrew, Thank you so much for taking the time to leave your review. I am so pleased you enjoyed your experience and look forward to supporting you with your health in the future. Kind Regards Sophia Practice Manager
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Review titled Wonderful staff
Rated 4 stars out of 5
by Angela - Posted on 13 July 2024
We have always had postive experiences with the staff here. Our appointment yesterday was no different. Staff behind the desk were warm and professional, and the doctor who saw us was thorough and had a very kind bedside manner. Also getting the appointment was easy and quick.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 14 July 2024
Dear Angela, Thank you for the 4 star rating and very kind words regarding our reception team and GP. I am so pleased you found booking an appointment 'easy and quick', we have significantly overhauled the system in the hope booking processes are as easy and efficient as possible for our patients - elated to hear you are reaping the benefits. Thanks again Angela Sophia Practice Manager
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Review titled Can't get appointment 😫
Rated 3 stars out of 5
by Mrs veena chavda - Posted on 09 July 2024
My appointment was cancelled 5 times due to sick staff. I need someone to see me about my diabetes and it seems you don't have enough staff but more patients I have been at the surgery over 33 years and not had problems but since covid more patients are taken on and less doctors and nurses I my self have not seen our own GP for the last 5 years no appointment is always said to me sort something out.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 July 2024
Dear Veena I am sorry to hear about your recent experience; unfortunately we have experienced a horrible virus spread through the practice team which has resulted in staff sickness - this is not something we can control. Please be assured this is not a reflection on the staffing of the practice; or the number of patients we have registered. I am slightly confused about your comments regarding the medical appointments - we receive uncapped requests from patients from 8am - 12pm and 1pm - 4pm which means no patient is turned away. In response to patient demand and preference, we have also recruited additional GP's to support our patient needs and a diabetic specialist, who I hope you will see soon. Kind Regards Sophia Practice Manager
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Review titled Good, fast service
Rated 4 stars out of 5
by Barry Martin - Posted on 14 July 2024
I have had 2 experiences with the surgery recently. One was a face to face appt with a GP and one was simply asking for a prescription to be amended and resubmitted to the pharmacy. The face to face was unhurried and time taken to really understand the problem. The prescription request was dealt with in a matter of minutes. Excellent service on both counts
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 14 July 2024
Dear Barry, Thank you for taking the time to review both of your recent experiences; I am so pleased both encounters were positive and efficient - just what we like to hear! Thanks again! Sophia Practice Manager
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Review titled Difficult
Rated 1 star out of 5
by Pam - Posted on 10 July 2024
I was told I would be looked after having a stroke chest infection pneumonia but nothing no one seems to care anymore
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 July 2024
Hi Pam I am sorry you feel as though 'no cares anymore' - please be assured we are here to support you. Please either call the practice or submit a Medical Florey to book an appointment with one of our clinicians. Kind Regards Sophia Practice Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by MBLS - Posted on 02 August 2024
I saw a lovely doctor who was very kind and patient, to help sort out a medical issue. He listened to what I had to say, asked some questions to sort out the issue, and he made me feel a whole lot better.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 02 August 2024
Dear MBLS Thank you for taking the time to review the service and your experience! Kind regards Sophia Practice manager
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Review titled Extremely patient doctor
Rated 4 stars out of 5
by M - Posted on 12 July 2024
I have nothing but high praise for the doctor I have seen. I've had to come regularly due to mh issues, but the doctor I see he is so kind, and considerate to me and listens to me. He puts me at ease, as I'm always so anxious when visiting the doctors. He's been helping me out so much, I can't ever thank him enough. He always checks I've understood what we have discussed, and know what's going to happen going forward. I hope he won't be leaving anytime soon, as we need good doctors like him. Thank you so very much.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 15 July 2024
Dear M, Thank you for the 4 star rating and kind words regarding your experiences with one of our GP's. I am so pleased to hear we have been able to support you through your challenges, and the compassion of one of our team has put you at ease. We look forward to continuing to support you through your health journey. Kind Regards Sophia Practice Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Linda Scott - Posted on 18 July 2024
The nurse I seen on Wednesday was very helpful and considerate.I'd not seen her before and she explained things to me that I could totally understand.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 18 July 2024
Dear Linda, Thank you for the 4 star rating and review of your nurse appointment. Two of our priorities in the practice are patient centered care and personalised care; so it's great to read that you received just that with our nurse. Thanks again Sophia Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Saqib - Posted on 05 August 2024
The gentleman I saw was very informative and understood what I was trying to say. He helped me with information about my condition Very kind and polite
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 05 August 2024
Dear Saqib, Thank you for the 5 star rating and for sharing your experience with us. I'm so pleased you enjoyed your interaction with one of our clinicians! Kind Regards Sophia Practice Manager