London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Excellent service
by Vicey57 - Posted on 26 October 2023
I was sent by the NHS 111 as an emergency to Davidoff dental surgery. I had a fantastic experience. Everyone was courteous, polite, helpful and professional.
Visited October 2023
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great ambulance crew
Rated 5 stars out of 5
by Gillian Poole - Posted on 19 October 2023
My husband had a haemorrhage snd the ambulance crew were just amazing as well as the quick response officer . I can’t thank them enough for what did for him and even found us later in the week to see how we were in the hospital
Visited September 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Please pass on my thanks
by hawkjw37 - Posted on 04 September 2023
I tripped over and landed on my nose and started to bleed fairly badly. I pinched my nose until the ambulance arrived. I was seen by the paramedics who checked my medical record thoroughly. They kept me talking the whole time. I was taken to the emergency department at Croydon University Hospital by the London Ambulance Service. I was has seen very quickly and had 2 sets of XRays taken. My finger was popped back in the place. Please pass on my thanks to the staff at the new Addington ambulance station, and both the emergency department and urgent care centre at Croydon University Hospital.
Visited August 2023
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great practice and knowledge of the bones, muscles.
Rated 5 stars out of 5
by Maria Nagore Fernandez - Posted on 01 September 2023
I had a pinching nerve on my upper back neck and arm. I was already taking strong drugs but he decided to apply morphine injection. He also massaged the area and suggested exercise routine.
Visited August 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Praise where praise is due
Rated 5 stars out of 5
by L McNaughton - Posted on 23 August 2023
My colleague wasn't feeling great so we called 111. The call handler was methodical, kind and patient. She went through all the different questions and answered our concerns. An emergency ambulance was called and it arrived within 5-10 minutes. The paramedics were brilliant. They kept my colleague calm and relaxed, while gathering information, before taking him to the ambulance to carry out checks. He was taken to The Pru at Farnborough, where the two paramedics wouldn't leave him until he was attended to. A big thank you to two lovely gents from Bromley Ambulance, you really helped keep my colleague calm in a stressful time, we are extremely grateful. Also, many thanks to the lady on the 111 service. This is the second time I have used the NHS services in the last two weeks and this was another 5 Star Service.
Visited August 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing Ambulance team
Rated 5 stars out of 5
by Iqbal - Posted on 17 July 2023
We had an amazing experience with the ambulance team that responded to breathing difficulties with my son. My son is autistic and they handled everything so well. They were so friendly and so calm. Which helped to put us at ease as we were so concerned with our son's breathing issues. They explained that they would give him some steroids which should open the airways. Our son also needed to be taken in but due to his autism, he is frightened of sirens. The team handled this in a great way by only switching on the lights and got us to hospital very quickly. They also had a student with them and she was great as well. This also fills me with great confidence on the future of the ambulance service.
Visited July 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Margaret White - Posted on 28 July 2023
A brilliant professional Paramedic called to my husband Terence White 26th July 2023 He deserves all the praise he gets as he was so good~ after all his care and attention Terence was taken by a very careing Ambulance team to Croydon Mayday Hospital where he was worked straight away by another brilliant team We just wanted to say a very big thank you to everyone for their kindness and careing work
Visited July 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Efficient practice and great support
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
In June 2023, I had an accident. I was hit by a bicycle at the pedestrian crossing and I needed the NHS emergency treatment. I want to thank from my heart a paramedic that arrived at the spot in a very short time, for his careful treatment, for staying as long as it was required to make sure I am well enough to be able to go back home and for his moral support. I am endlessly thankful. God bless him. God bless NHS (London Ambulance Service NHS Trust). Thank you!
Visited June 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled In felt listened to completely for the first time
Rated 5 stars out of 5
by Paul biu - Posted on 10 June 2023
The paramedics that treated me got me to the help that I needed in a very quick time and were able to give me reassurance and make sure I stayed alert during the journey which helped me be able to start the process of treatment in a better position than I would have been without them. I give them all the praise and I believe they should get a commendation for the work that they did.
Visited June 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Long wait, but paramedics very good
Rated 2 stars out of 5
by Anonymous - Posted on 03 June 2023
I rang 111 for advice at 4am after experiencing severe chest pains radiating to my back. The call handler said an ambulance would be sent based on my symptoms. Then I had a call back to say they were very busy and to get a taxi (I live alone). I felt too ill to even move, so he told me he would put me on the waiting list for an ambulance. One arrived over 4 hours later.
Visited June 2023
London Ambulance Service NHS Trust has not yet replied.