West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LXPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Karen - Posted on 28 November 2023
The paramedics arrived in a few minutes of calling and immediately reassured my Dad and made him feel at ease. They had a lovely way about them and had some banter with him which helped him to relax.
Visited November 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Life savers
Rated 5 stars out of 5
by Jesse Winchester - Posted on 28 November 2023
Jesse had an asthma attack and stopped breathing on the 20/11/2023 in the early hours. The ambulance crew and trauma doctors on scene saved my sons life and I am forever grateful to all involved . I have no words . Even from the call handler who instructed me to do CPR to the hospital emergency team for getting Jesse stable enough to make it to icu. Thank you all from the bottom of my heart . You are all my hero’s and I will never forget how grateful I am to all of you .
Visited November 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Great sevice
Rated 5 stars out of 5
by Christine Lobban - Posted on 03 August 2023
I had to call 111 my partner had a funny turn, it turns out he had a tia the two girls that turned up to the house went above and beyond there duty .They took us to the qe hospital and went straight through to resus..can thank them enough
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Christine, We're so sorry to hear your partner was unwell and needed our help. If you would like to pass on your thanks to the crew, please email complimentsmailbox@wmas.nhs.uk with the time and date of the incident, along with your message and we can make sure this feedback goes directly to them.
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Review titled Service with care
Rated 5 stars out of 5
by Mike Poselay - Posted on 17 August 2023
On 17/8/2023 my extremely sick wife had to be moved from one room to another. The crew who attended were exceptionally professional and had exemplary interpersonal skills. Nothing was too much for them. Please pass my sincere thanks to the two ambulance crew members who attended at our request.
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Mike, We're so sorry to hear your wife needed our help. If you would like to pass this feedback on to the crew that helped. Please email complimentsmailbox@wmas.nhs.uk with the time and date, along with your message, and we can make sure the crew gets the message.
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Review titled Thanks
Rated 5 stars out of 5
by Anna Tye - Posted on 22 August 2023
Prompt arrival of ambulance after calling 999. Chest pains, sweaty and feeling sick. Taken to hospital as a precaution. Good, friendly paramedics.
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Anna, We're so sorry to hear you weren't feeling well and needed our help. Thank you for your kind word, if you would like to pass this message on to the crew that helped you, please email complimentsmailbox@wmas.nhs.uk with the time and date of the incident, along with your message and we can make sure the crew gets the lovely feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by Nick Taylor - Posted on 20 August 2023
Picked up by crew from Bromsgrove to go to Q E Birmingham on time pleasant and helpful. Return journey was the same can’t praise both crews enough
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Nick, Thank you for your lovely words about our crew. If you would like to pass this message to the crew, please email complimentsmailbox@wmas.nhs.uk with the time of your journey, along with your message and we can make sure the crew gets the lovely feedback.
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Review titled Fast efficient life saving .. excellent service
Rated 5 stars out of 5
by Chris - Posted on 08 July 2023
Needed an ambulance as my daughter was barely conscious. The 999 operator kept me calm and advised me what to do., step by step all the way through until 2 ambulances arrived. The critical care team arrived ..Could not fault the excellent care given to my daughter . She was then taken to hospital. And is making a good recovery.. I thank you all so very much.
Visited July 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Chris, I'm sorry to hear your daughter needed an ambulance. If you would like to pass this message on to the crew, please email complimentsmailbox@wmas.nhs.uk with details of when and where this took place, along with your message and we can make sure to pass it on to the crew
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Review titled Wonderful service.
Rated 5 stars out of 5
by Nicholas h taylor - Posted on 22 July 2023
Several journeys from QE to Worcester royal,and outpatient appointments from Alfrick to QE. All transport arrived on time and returned on time. All the crews were friendly and very helpful taking me to clinic checking if I needed x rays and sourcing another wheelchair.
Visited July 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Literally the best!
Rated 5 stars out of 5
by Sarah Castledine-Pearce - Posted on 31 July 2023
The two guys from West Midlands Ambulance Service came to 11 Priory Road today to my mum will Alzheimer’s who was unwell. They were magic literally the best service full of compassion and so effective. Thank you to them both. Jackie Castledine was the patient.
Visited July 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Sarah, Thank you for getting in touch. I have passed this on to the relevant team. Best wishes :)
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Review titled Ridiculous waiting time
by Jen2404xc - Posted on 13 June 2023
I used 111 online at this morning as my son has a wound that was oozing with puss. I was advised I would receive a call from a nurse within 2 hours. 5 hours later I received a call from a call handler. By this time I had sought advice, I advised them of this. They said they had been busy, I understand that but as I said they should have some sort of information that tells people this and also it should have been a nurse call not a call handler call. I am appalled by he lack of patient care.
Visited June 2023
Provided by Care opinion
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 14 June 2023
Hi Jen, we're sorry to hear you have had a bad experience using the 111 service. We no longer provide the 111 service in the West Midlands. DHU Healthcare are the providers for the majority of West Midlands, you can contact them here - https://dhuhealthcare.com/contact-us However, in Staffordshire the service is provided by Totally, you can contact them here - https://www.totallygroup.com/patient-information/complaints/