Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible experience at Addenbrokes A&E
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
I went to the A&E with extreme ear pain, vertigo, dizziness and nausea after having already been seen by the gp during the day, who advised i go to the A&E should things get worse during the 'out of hours' period as my symptoms would warrant urgent attention. Upon arriving, the extremely rude triage nurse decided to tell us to go back and wait until morning to go see the gp, despite the gp themselves having advised me on the contrary and asked that i seek urgent care out of hours, which we explained to the nurse. After an 8-9 hour long wait (during which no blood was collected, no scans or investigation carried out, i wasn't seen by anyone other than the nurse who took my vitals) we are told that i need to go over to the urgent care clinic to see the gp. At this point it was already morning time and my usual gp practice was already open. So in essence, they had me wait at the A&E all night to then have us go see a gp in the morning despite the gp having advised me to go seek urgent care should I get worse during the evening time. We immediately refused and stated i'd already seen the gp (as explained earlier in the night) and it was their advice that I seek urgent care, they finally had a doctor see me (after a further wait of an hour!). The doctor then gave a vague diagnosis saying "it may be X but we can't be sure" and when I asked a couple of questions - just general concerns regarding the symptoms their response was "I don't know". I've never had a more shockingly terrible experience at a place that's supposed to provide urgent care during a medical urgency. The place is full of callous, uncaring and demotivated staff!
Visited Accident and emergency services on January 2024
Review titled Addenbrooke's
Replied on 09 February 2024
Dear Anonymous I am sorry to read your description of your interactions with staff when you came to the Emergency Department and your long wait overnight. I can appreciate that this was a very stressful and frustrating time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Department cuh.pals@nhs.net
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Review titled Lovely staff and excellent care in Ward D 2
Rated 5 stars out of 5
by Mel - Posted on 15 February 2024
My son recently had his appendix removed at Addenbrooks and I wanted to say thank you to the staff on Ward D 2 and the other doctors/surgeons who looked after him for the excellent care provided. It was quite scary for my son and they did everything they could to explain what was happening and to keep him calm and happy. Everyone was very caring and empathetic. The staff on Ward D 2 were amazing - they checked on my son to make sure he was comfortable all the time, every time we called for anything someone would come straight away and they always made time to have a quick chat with us. We didn't feel rushed to leave before we were happy that my son was fully recovered. There was a parent's room, and lots of entertainment such as playstations and movies for the children. Everything was spotless. I could not be more impressed with the care provided. Thank you to everyone involved.
Visited Paediatric Surgery on January 2024
Review titled Addenbrooke's
Replied on 19 February 2024
Dear Mel Thank you for taking the time to express your appreciation for the caring and empathetic treatment your son and you received on ward D2 in January. Your kind words and thanks will be passed to the D2 staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Appointments
Rated 1 star out of 5
by John James Monaghan - Posted on 22 January 2024
I had a transplant at Addenbrooks in 2004. Since then, I have had no communication with the hospital whatsoever. My Consultant retired in August 2023 and I transferred to Queens Nottingham. However, I received a letter asking for a telephone appointment last in 2023, which has been cancelled and put back four times. What an incompetent and inefficient service this hospital offers. No wonder there are overspending and service delays. If this were in the private industry, they would be sacked. The incompetence and arrogance of doctors and their teams is astounding. I want nothing more to do with this hospital or its inefficient and uncaring systems. How can this hospital expect respect when they do not give the same? I am disillusioned.
Visited Gastrointestinal and Liver services on January 2024
Review titled Addenbrooke's
Replied on 24 January 2024
Dear John James Monaghan I am very sorry to read that you have had such communication difficulties with our hospital following your transplant in 2004 and that a telephone appointment in 2023 has been repeatedly postponed. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am very sorry that this has been so frustrating for you. Patient Experience Department cuh.pals@nhs.net
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Review titled Such caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I visited A and E today and every member of staff I saw were so very caring and kind. I received appropriate and helpful advise and treatment. I felt very reassured when I left the hospital.
Visited Accident and emergency services on January 2024
Review titled Addenbrooke's
Replied on 18 January 2024
Dear Anonymous Thank you for taking the time to express your appreciation for the caring and helpful service you received in A&E. It is good to hear you were reassured when leaving the hospital. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled A perfect experience
Rated 5 stars out of 5
by E Griffiths - Posted on 03 January 2024
I was referred to a consultant last Autumn for a problem with my right lower eyelid and within weeks (7th December) had an operation on the eyelid. The operation was just 25 minutes and I was on my way home in less than half an hour after it was finished. Everything went really smoothly with the surgeon explaining what was happening so I knew what they were doing at all points. At no time was there any pain or discomfort (apart from the stinging of the anaesthetic needle which I had been warned about). I have just attended (Jan 2024) the clinic for a review and to have the stitches removed which was quick and painless and I was discharged and on my way home in about 10 minutes. A perfect experience, thanks !
Visited Ophthalmology on December 2023
Review titled Addenbrooke's
Replied on 08 January 2024
Dear E Griffiths Thank you for taking the time to express your appreciation for the smooth and rapid service you received in ophthalmology. I am delighted to share this with colleagues in the department who will be very appreciative. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Friendly and approachable
Rated 5 stars out of 5
by Diane McNally - Posted on 07 December 2023
I was nervous attending an appointment for an ECG after suffering chest pains. The person that did my ECG completely put me at ease , he was reassuring and completely respectful of my dignity. He communicated with me throughout which really put me at ease. Thank you and doing a brilliant job in a stressful sector.
Visited Cardiology on December 2023
Review titled Addenbrooke's
Replied on 19 December 2023
Dear Diane McNally Thank you for taking the time to express your appreciation for the member of staff who carried out your ECG in such a reassuring and respectful manner so that you were more at ease. Your kind words will be passed to the team and will be much appreciated. Thank you once again. Patient Experience Programme Manager cuh.pals@nhs.net
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Review titled Fabulous service
Rated 5 stars out of 5
by Sharon Saunders - Posted on 01 December 2023
I was referred on Monday by my GP to the hysteroscopy clinic . I was seen on Friday , just a few days later ! I attended my appointment and couldn't have asked for better care ! All the staff were welcoming and made me feel at ease . The nurse doing the procedure explained everything she was doing . Given the procedure I was having done , it was as comfortable as could possibly have been expected and I left with a full explanation of the findings , and what would happen next . The team should be very proud of the work they do !
Visited Gynaecology on December 2023
Review titled Addenbrooke's
Replied on 05 December 2023
Dear Sharon, Thank you for taking the time to let us know about how pleased you were with the standard of care in the hysteroscopy department. Feedback is always welcome and I will pass this on to the staff involved who will be happy to hear this. Kind Regards Patient Experience Team cuh.pals@nhs.net
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Review titled Fantastic melting pot of human beings
Rated 5 stars out of 5
by Amanda Wright - Posted on 25 December 2023
I called an ambulance thought I was having a heart attack. It was my already diagnosed COPD by Addenbrookes many years ago and I am ok. I have visited many times with other people ie family and as a carer, I once got stuck on a 24 hour shift and fell asleep on the floor. Your excellence is above anything I could say here. You are an establishment of cultures, race and show no biast, I believe you run like clockwork. You should all be very proud of yourselves from the cleaning ladies to the top doctors. I want to wish you all a very Happy New Year and thank you.
Visited Chronic Obstructive Pulmonary Disease on December 2023
Review titled Addenbrooke's
Replied on 08 January 2024
Dear Amanda Wright Thank you for taking the time to express your appreciation for the staff you have met during your visits to Addenbrooke's. Your kind words will be passed to the A&E staff and will be much appreciated. Wishing you also a very happy new year. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Incredible staff members
Rated 5 stars out of 5
by Lauren Buckley - Posted on 21 December 2023
Today I begrudgingly visited a&e on the advice of my GP expecting a long wait and not much of a resolution. Firstly, the wait time was more than reasonable. And secondly and most important, every single member of staff who I interacted with was just wonderful. They were all understanding, kind, friendly, and so attentive. I cannot fault one thing about my visit today and I am home with a plan in place. We are so very lucky to have Addenbrookes nearby. And thank goodness for our NHS. I hope the staff get the recognition and thanks that they really do deserve. I am so grateful for their hard work.
Visited Accident and emergency services on December 2023
Review titled Addenbrooke's
Replied on 22 December 2023
Dear Lauren Buckley Thank you for taking the time to express your appreciation for the staff in A&E that you met with during your recent visit and the good experience you had. It is good to hear that your wait time was reasonable and that you now have a plan in place. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Programme Manager cuh.pals@nhs.net
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Review titled Worst NHS provision I have ever visited
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
Addenbrookes need a review of their access to women's health, I have suffered with endometriosis for over 10 years and struggle to get consultant appointments, resulting in acute admissions to hospital. On my latest admission, the pain team were called and decided they could not be bothered to show up, I was admitted and saw general a general gynaecology doctor who tried to get the endometriosis team involved in my care which also didn't happen, three other women on my ward faced the same trouble, we should not have to fight to get access to medical care. Women's health is a serious problem and should be taken seriously, we should not be made to feel like we just get bad periods. I have been failed by your hospital and would suggest anyone seeking treatment see's a hospital which is able to treat people not just give excuses and bad attitudes.
Visited Don't know on December 2023
Review titled Addenbrooke's
Replied on 19 December 2023
Dear Patient Thank you for providing your feedback. I am very sorry for the poor experience you had on your recent admission and that you were not able to see the healthcare professionals you wanted to. It sounds an upsetting and frustrating stay. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Programme Manager cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust