Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service and care
Rated 5 stars out of 5
by Beverley & Simon Bury - Posted on 10 June 2023
Following a cycling accident, I was advised by 111 to take my husband to Airedale to be checked out due to a possible head injury. All staff were friendly, professional and efficient. He was thoroughly checked and thankfully all okay. Fantastic level of care received. Thank you to all involved.
Visited Accident and emergency services on June 2023
Review titled Airedale General Hospital
Replied on 19 July 2023
Dear Beverley & Simon Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department and that you found our staff to be friendly, professional and efficient. We hope that Simon is now feeling better. We will share your appreciation with the team involved. Janine Ashton, Patient Experience Officer
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Review titled Ambulance & A& E
Rated 5 stars out of 5
by David Tobitt - Posted on 03 May 2023
Following on from my wonderful Recent surgical experience I suffered an excruciatingly painful episode a few days after returning home. Sadly the out of hours 111 service was an unmitigated disaster totally unfit for purpose & business & after 8 hrs misery & no Dr call my daughter was forced to call a ambulance to get me to hospital quickly. An ambulance arrived within 30 mins & had me in A & E 45 mins later. Within 20 mins a Doctor saw me diagnosed the problem & assuaged the true agony arr anged New dressings & sent me home exhausted but pain free. At this time 10hrs late a completely uninterested on call doctor called to see “how she could help”- she couldn’t & didn’t This my friends is why hospitals are under such awful pressures. Once again Well Done Airedale Hospital
Visited Accident and emergency services on May 2023
Review titled Airedale General Hospital
Replied on 10 May 2023
Dear David Thank you for sharing your feedback with us. We are sorry to hear that you have been unwell following your surgery and that you had to attend our Emergency Department. We are pleased that our staff were able to resolve your pain and get you back home quickly. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Yet again "Amazing people"in AAU via Ed.
Rated 5 stars out of 5
by Mr Malcolm D Binns - Posted on 17 May 2023
I would like to thank all the kind, caring and such incredible professional people, who treated me with compassion and respect, they even managed to retain there senses of humours, such lovely nurses and doctors from emergency admission through to diagnosis and treatment, you are all amazing special people. Hugh thank you to everyone in AAU. xxx
Visited Accident and emergency services on May 2023
Review titled Airedale General Hospital
Replied on 24 May 2023
Dear Malcolm Thank you for sharing your feedback with us. We are pleased that you had a positive experience in both the Emergency Department and the Acute Assessment Unit. It is lovely to read that our staff treated you with compassion and respect, while maintaining a sense of humour. We will share your appreciation with the team and we wish you all the best in your recovery. Ellen Dobson, Patient Experience Officer
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Review titled Nurses and Doctors Rushed off Their Feet
Rated 5 stars out of 5
by Phillip Cawthraw - Posted on 21 May 2023
Although,I waited 6 hours from start to Finish they were very caring and went out of their way to make sure I was happy to go home. 10 out of 10 to you girls and Guys. A big big Thank You
Visited Accident and emergency services on May 2023
Review titled Airedale General Hospital
Replied on 24 May 2023
Dear Phillip Thank you for sharing your feedback with us. We are pleased that despite your lengthy wait in the department, you found our staff to be very caring and supportive in getting in you back home. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Life Savers
Rated 5 stars out of 5
by David Tobitt - Posted on 27 April 2023
At home recuperating from major surgery I can only report as I both saw and personally experienced about the Airedale Hospital. I can honestly say after 10 gruelling months of diagnosis scans tests radiotherapy chemotherapy and finally surgery that Without Exception I’ve received only excellent timely and kind care. Throughout the turmoil of the past months this fantastic hospital has remained strike free and continued to provide treatment & care in spite of a terrible work load. My lifesaving surgery was delivered by dedicated caring professionals & post op’ treatment on Ward 2 was always kind thoughtful & timely. All the staff throughout my entire 10 months have worked to bring me back to full health and they will all have a place my heart for years to come. So thank you one & all. Sadly there is one negative part to my review - I always believed good food/diet was integral to helping recovery so I found it beyond belief that the Airedale patients food was so appallingly bad. Choice content presentation & taste was all plainly awful and the caterers should be fired. The grey suits responsible for this vile offering should be severely sanctioned because they are doing their patients a truly great disservice. The patient facing catering staff put on a brave face but nothing can deflect from the sheer awfulness of the catering quality & the complicity of those responsible for serving up this muck.
Visited Colorectal cancer services on April 2023
Review titled Airedale General Hospital
Replied on 10 May 2023
Dear David Thank you for sharing your feedback with us. We are pleased that, you although you have had a difficult time recently, our staff have been able to support you and bring you back to full health. We will pass your appreciation on to the staff involved in your care. We are sorry that you found the food served in the hospital to be awful and we will share your feedback with the department. Janine Ashton, Patient Experience Officer
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
As soon as I walked into reception a lovely friendly lady greeting me and taking me to the unit right through my entire experience the staff and facilities were excellent. Thank you for all the hard work and care I am certain you provide every day.
Visited Diagnostic Endoscopy on April 2023
Review titled Airedale General Hospital
Replied on 19 April 2023
Dear Patient Thank you for sharing your positive feedback with us, we are pleased that you found our staff and facilities to be excellent. We wish you well in your recovery, and will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent practice
Rated 5 stars out of 5
by Debra Lowry - Posted on 08 April 2023
We had arrived in Malham on a weekend break, I had excruciating pain in my foot, so my husband took me to a&e. The staff were so helpful, I was initially seen within 10 minutes. I was told I needed an X-ray and some bloods taken to determine what was wrong. I would have to wait an hour and a half for the results, so the nurse allowed us to go and get something to eat, as we hadn’t eaten all day, then come back for the results. We went back a bit later and she had my diagnosis and the tablets all ready . I’d really like to thank the staff for their kindness and understanding.
Visited Accident and emergency services on April 2023
Review titled Airedale General Hospital
Replied on 19 April 2023
Dear Debra Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department, it was lovely to hear that you were reviewed promptly and that you found our staff to be kind and understanding. We wish you well in your recovery, and we will pass your appreciation on to the team. Janine Ashton, Patient Experience Officer
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Review titled Fantastic service
Rated 5 stars out of 5
by Paula Howe - Posted on 16 April 2023
From my first meeting (14/4/23 12 ish) with the friendly reception staff, the quick triage of my needs and despatch to the trauma/minor injuries dept where I was promptly seen and assessed (sorry I was in pain and don’t remember all names) by a lovely sister, sent to x ray, again the radiographer was kind and took the time to ensure I was as comfortable as possible, then back to the minor injuries dept where a fabulous man explained the injury, sorted a leg brace, crutches (another friendly face) helped with the walking with crutches - I seemed to struggle with this!) and my medication. He was gentle, kind and very thorough but with humour and personality. They were very busy but still took time to reassure, explain and be very patient with me. I was in and out within 2 hours and they made the whole experience bearable. People are quick to moan but my limited experiences with our wonderful NHS have all been positive. Thank you
Visited Accident and emergency services on April 2023
Review titled Airedale General Hospital
Replied on 19 April 2023
Dear Paula Thank you for sharing your feedback with us. We are pleased that you had a fantastic service in our Emergency and Radiology departments and that you found our staff to be friendly , supportive and reassuring. We will share your appreciation with the staff involved in your care. We wish you all the best in your recovery. Janine Ashton, Patient Experience Officer
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Review titled Lovely Staff
Rated 5 stars out of 5
by Sandra Collier - Posted on 09 April 2023
I received prompt care and professional treatment after I had to attend A&E after an accident yesterday evening. Thank you so very much once again for your kindness.
Visited Accident and emergency services on April 2023
Review titled Airedale General Hospital
Replied on 19 April 2023
Dear Sandra Thank you for sharing your positive feedback with us. We are pleased that you found our staff to be professional and kind. We will share your appreciation with the team and we wish you well in your recovery. Janine Ashton, Patient Experience Officer
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Review titled Five Star Service
Rated 5 stars out of 5
by E Morgan - Posted on 01 May 2023
Five Star Service Recently discharged after spending five days on ward 2. My experience of pre and post operative care was excellent. I have nothing but praise and gratitude for the hospital, it's staff and the departments that supported me through an unexpected period of illness. I must also give a special thank you to the fantastic Colorectal surgical team who cared for me every step of the way. Thank you Airedale, much appreciated.
Visited Colorectal cancer services on April 2023
Review titled Airedale General Hospital
Replied on 10 May 2023
Dear E Morgan Thank you for sharing your feedback with us. We are pleased that your pre and post-operative care was excellent and that our staff were able to support you during your admission. We will share your appreciation with the teams involved in your care. Janine Ashton, Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust