Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Communications with next of kin or neighbours
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2023
My 85 year old brother, who lives alone and has Parkinson's, was admitted to A&E by ambulance late on 5.4.2023, suffering from confusion, listlessness, etc. because of not taking his medication. I am his next-of-kin and live in Kent. When the ambulance came, my brother's neighbour was told he would be admitted to a ward on Thursday (6/4), assessed and returned home probably on Monday 10th with a care package. However, the neighbour saw hospital transport bring him home the next morning (6/4) with no message about carers coming. He was still confused. Meantime in Kent I had missed 2 'phone calls from the hospital. So, I 'phoned the hospital but all I got was a recorded message saying I had missed a call and the caller would ring me back. This was presumably to inform me about my brother's discharge and care arrangements. I rang again, but could not get beyond the recorded message. My reason for contacting you is to point this out. Did the nurse or administrator who made the call know that I wouldn't be able to return it? There was nothing I could do and no-one rang me back. Technology put me in a situation I couldn't unblock and maybe your system needs to be reviewed? (I am pleased to say that carers did arrive later in the day, but it would have been less stressful had we known this.)
Visited Don't know on April 2023
Review titled Airedale General Hospital
Replied on 19 April 2023
Dear Relative Thank you for sharing your feedback with us. We are sorry that you and your brother have had this experience and for the distress that was caused by the breakdown in communication. We hope that your brother is now feeling better and settled back at home. The telephone number you refer to is an automated number that is visible on all our calls regardless of what department is ringing you, it's purpose is to indicate you are receiving a call from the hospital in order to try and differentiate it from a cold caller. If you would like to discuss your experience with us please do not hesitate to contact our Patient Advice and Complaints team on 01535 294019 or anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer
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Review titled Terrible A&E
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
On the advice of 111 we took our 3 month old baby boy in to be assessed as we had concerns over the lack ofMilk he was taking & the fact he had been screaming in pain for several hours. We understand completely that the A&E department have to prioritise the sickest patients, however we feel it is unacceptable to leave us waiting for over 6 hours just to tell us he can’t be seen & to arrange a doctors appointment later that morning. The Triage nurse also made us feel like we shouldn’t have even been there, just because of the fact he had finally fallen asleep. Baby’s do sleep eventually. A 3 month old baby should be seen, no matter how long the waiting time. Not just shoved to the back of the queue.
Visited Accident and emergency services on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Relative Thank you for sharing your feedback. We are sorry that you had an unsatisfactory experience in our Emergency Department, and we hope your baby is now better. We would like the opportunity to discuss your experience with you and would encourage you to contact our Patient Advice and Complaints team on 01535 294019 or anhsft.patientadvice@nhs.net We will share your feedback with the team. Janine Ashton, Patient Experience Officer
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Review titled Audiology used to be so good!!
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Audiology is not listed so had to click on ENT. But its about Audiology dept which used to be so good and efficient. Sadly now most unhelpful and quite rude. Happy to leave you unable to hear for nearly 3 months! Yet my hearing aids are sat there waiting for me. Social isolation til the end of March!
Visited Ear, Nose & Throat on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Patient Thank you for sharing your feedback with us. We are sorry that you found it difficult to find the Audiology Department on our website and we will share that information with our Communications Team. We are saddened to hear that you found our staff rude and unhelpful and we will ensure that this feedback is shared with the team. If you would like to discuss this with us further please contact our Patient Advice and Complaints on 01535 2904019 or anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer
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Review titled Outstanding Care
Rated 5 stars out of 5
by Sarah and Alan - Posted on 09 March 2023
This is for the Ambulance crew who came and A&E staff, as there was nowhere to recognise them as well. From the Paramedics responding to a 999 call, to admission to the A&E department, throughout the whole process, it was as efficient and thorough as you would expect any hospital to be, what made the experience outstanding, is not just the nursing care and Dr assessment, but the friendliness of Dr and Nurses at all levels, a nothing is too much trouble attitude, delivered with a care and warmth we often think is lost in the world. Well done and thank you to all we encountered on that visit.
Visited Accident and emergency services on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Sarah & Alan Thank you for sharing your feedback with us. We are pleased that you had such a positive experience with both the ambulance crew and our staff on the Emergency Department. We will share your appreciation with the teams involved in your care. Janine Ashton, Patient Experience Officer
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Review titled excellent experience
Rated 5 stars out of 5
by Patricia Wadsworth - Posted on 29 March 2023
I attended the hospital yesterday for an ultrasound and the whole experience was first class. On entering the premises i was asked by one of the guides where I needed to be and the gentleman took me to a corridor and explained exactly where I needed to go. The staff at the radiology department were friendly and I was soon asked to go into the appropriate cubicle by very friendly people who undertook the procedure. There was no waiting and in fact, I was actually seen before my alloted time. Full marks Airedale.
Visited Diagnostic Physiological Measurement on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Patricia Thank you for sharing your feedback with us. We are pleased that you had a first class experience in our radiology department and that you found our guide and radiology staff to be friendly and helpful. We will share your appreciation with the staff involved. Janine Ashton, Patient Experience Officer
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Review titled Positive experience and wonderful care
Rated 5 stars out of 5
by Denise - Posted on 18 March 2023
I brought my daughter to a+e late at night purposely choosing this hospital as I had heard it was quicker and quieter than Bradford royal , which is what my d who is Autistic needs. It was a very positive experience, the staff we came across from receptionist to Drs were really good, very understanding, patient and polite. The environment and staff were calming, and eased my d stress. Thankyou very much.
Visited Accident and emergency services on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Denise Thank you for sharing your feedback with us. We are pleased that you and your daughter had such a positive experience in our Emergency Department. It is lovely to hear that our staff were understanding and patient and that you found the environment to be calming, which helped to ease your daughter's stress. We will share your appreciation with the staff involved. Janine Ashton, Patient Experience Officer
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Review titled First Class
Rated 5 stars out of 5
by Jorg Wheelan - Posted on 22 March 2023
I had my 2 yearly upper endosopy on Tues 21st March, first class service from everyone I came into contact with. So many thanks and see you in 2 years time , can't wait,
Visited Diagnostic Endoscopy on March 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Jorg Thank you for sharing your feedback with us. We are pleased that you received a first class service in our endoscopy suite, and we will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Ward stay geriatric ward 4
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Terrible experience. No care from consultant, no medical staff on ward to talk to or feedback despite my relative having dementia and an active power of attorney. Relative went on walking, now in a bed and given up on, not walking. No sister on ward to speak to, only busy sisters and busy nurses who have no time. Seems they are dumped on an elderly ward and just forgotten - why are there no conversations with the medical team despite asking the nurses for this? Why is there no stimulation - they are just sat in bed with no television and noone to talk to apart from visiting time when we can get in. My relative went in taking and walking with Jo carers, and 4 weeks later can’t talk or walk or do anything for themselves. No rehab on the ward yet either and we have had no involvement in MDT discussions despite having a power of attorney and my relative having fluctuating capacity. Telayy try Ives can’t help with meal choices despite my relative being no longer able to choose for themselves - this means they are not eating! If we could take them home we would, but without mobility or help we cannot manage alone as they now can’t do anything for themselves. The HCA s are amazing on the ward. If we ring we get no answers as to how he is either despite setting up the password!
Visited Geriatric Medicine on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Relative Thank you for sharing your feedback with us. We are sorry that you have had cause to raise these concerns regarding your relatives admission on ward 4 and we would like the opportunity to discuss this with you. We would encourage you to contact our Patient Advice and Complaint Team on 01535 294019 or anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer
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Review titled Great service and great staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
All health care professionals were really good and made me feel very at ease , would use this hospital anytime.
Visited Accident and emergency services on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Patient Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our hospital and found our staff to be be really good and made you feel at ease.
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Review titled Top quality service
Rated 5 stars out of 5
by Anne Leach - Posted on 23 February 2023
Arrived by car 12 noon, seen within 5 mins. Triaged then a wait, bloods taken then a wait. Doctor seen, then a wait, ecg done then a wait, CT scan then a wait, doctor seen and prescription provided. A call was promised from stroke department within a few days, we actually got a call 8.40 the next morning. The doctor we spoke to promised to call our gp to get us some meds and arrange an MRI scan as soon as he could. By the end of the day we had meds and a call regarding having the scan the day after. The wait in A&E does seem endless but the treatment was so thorough and caring. Felt lucky to have such caring professional people looking after my husband. Under such pressure. I cannot praise all the staff highly enough. Thank you, I was dreading visiting A&E following all the scarry press, but we were looked after so very very well.
Visited Accident and emergency services on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Anne Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department and that the care your husband received from the doctor was so thorough and caring. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust