Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
My appointment today was just waste of time. It lasted 2-3mins. Referral by GP after sudden tinnitus, full ear feeling and partial hearing loss. Nothing has been checked at my appointment except basic looking into my ears. Same as done at GP. No even blood pressure, blood samples or trying to find a cause of the incident etc. I was sent home due to my positive hearing test. Left with constant tinnitus and occasional dizziness and no treatment. Not even a small willingness to try and find a cause of it. Wasted referral.
Visited Ear, Nose & Throat on March 2024
Review titled Barnet Hospital
Replied on 14 March 2024
Dear reviewer. We're sorry to read that your appointment fell short of expectations and that you felt it was a wasted referral. We recommend contacting our Patient Advice and Liaison Service (PALS) to discuss your experience more, as they may be able to look into this for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Negligent
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
13 year old daughter sat for 8 hours before being discharged with suspected period pains. Went to another hospital and immediately diagnosed with acute appendicitis and needed emergency operation.
Visited Children's & Adolescent Services on March 2024
Review titled Barnet Hospital
Replied on 18 March 2024
Dear reviewer, we're very concerned to read this comment and have notified Emergency Department management. In order for us to investigate this, could we please ask you to email us your daughter's details at rf.bh-patientexperience@nhs.net - in the meantime, we send your daughter our best wishes and hope she is making a good recovery. The patient experience team.
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Review titled The worst experience ever
Rated 1 star out of 5
by Levi - Posted on 21 March 2024
Being there 2 times having pylonidal cyst surgery was ok in past now emergency it goes to hell waiting 11 hours to take me for surgery and on the end they gave ne antibiotic still in pain and they should know antibiotic qont qork on pylonidal cyst infection. You guys should be paid per patient resolving situation. No empty to people who suffering no one know to spell names of people there. 2 tv in waiting room no one works not having names on TV with patient name to know who is on the queue. Health minister should definitely resign and close the terrible hospital or fire all of usless personal. You don't get respect from.people because not doing anything good
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear Levi, we're sorry to read that you had a long wait for surgery and that you are concerned that you were given antibiotics incorrectly, as well as receiving care that lacked empathy. Given the nature of your concerns, we recommend speaking to our Patient Advice and Liaison Service (PALS) who can discuss your experience further with you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Amazing Staff
Rated 4 stars out of 5
by Rachel - Posted on 17 April 2024
The staff in A & E Paramedic handover side were amazing. The nurse in charge was outstanding. She was calm, humorous , organised. I couldn’t believe how she worked so well under pressure. I didn’t get her name but she had black hair and wore black converse. Unfortunately no matter how well the team performed there was still que’s and que’s of paramedics waiting to handover patients as it was full. We clearly need more A & E hospitals!
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Rachel, thank you for your review of our emergency department. We note that the paramedic handover was excellent and that the nurse in charge of our department was excellent, calm and organised, with a good sense of humour. We will pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Blood Test Department
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
The staff there are helpful and friendly, and, once I'd shown the receptionist my referral form, I was seen very quickly. I have one suggestion, though - there are plenty of chairs in the waiting room, but there was a long queue for checking in with the blood test reception (mainly due to a patient with a paperwork problem), but nowhere to sit in this queue -very uncomfortable for people with disabilities to stand and wait.
Visited Don't know on March 2024
Review titled Barnet Hospital
Replied on 22 March 2024
Dear reviewer, thank you for your review of your recent experience with our phlebotomy department. We're pleased to read that staff were friendly and helpful and that you were seen quickly. We also note your comment that whilst there are plenty of chairs in the waiting room, the queue was long and there was nowhere to sit whilst queuing. Management have advised that if you inform a member of staff on arrival that you are unable to queue, that they will take your paperwork and leave it at reception for you. You would just need to advise them of your appointment time when they take the paperwork from you. Our apologies if you tried this and no one was available to speak to help on this occasion. If you have any future problems with this, please do contact our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Kind regards, the patient experience team.
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I saw the friendly physio 3 times following a wrist fracture. Each time the physio took various measurements to do with movement and strength, so I could see the progress I was making. The physio recommended several exercises and changed them each time I attended following the progress made. The physio's encouraging nature gave me the confidence to fit these exercises into my lifestyle.
Visited Physiotherapy on February 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear reviewer, thank you for taking the time to leave a review of your experience with our physios. We're glad to read that the physio's encouraging nature gave you confidence to conduct exercises that have enabled you to make good progress with your wrist recovery. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Emergency doctor was amazing
Rated 5 stars out of 5
by Mrs E E Rosenbaum - Posted on 04 February 2024
I had abdominal and pelvic pain and was seen I felt I was being listened to. Highly recommended Barnet hospital to others.
Visited Accident and emergency services on February 2024
Review titled Barnet Hospital
Replied on 15 February 2024
Dear Mrs Rosenbaum, thank you for taking the time to share your experience of our emergency department. We're very glad that you felt you were listened to and were taken such good care of. We've passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Simply brilliant
Rated 5 stars out of 5
by Allan sheldrake - Posted on 03 June 2024
I was rushed to hospital for an asthma attack and suspected heart attack. Amberlance crew where fantastic. Got booked. In to A&E the doctors where fantastic very caring fast and efficient gave me a full MOT to make sure things where okay I just can't fault the care of this hospital the efficiency is outstanding. Thank you tomall that took care of me yesterday.
Visited Accident and emergency services on February 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear Allan, many thanks for the review of your recent experience with Barnet emergency department. We're very glad to read that doctors provided such fantastic care and were thorough and efficient in ensuring you were OK. We have passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Great reception
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
Receptionist was so welcoming, she was warm and friendly in her manner, and super helpful , gave me clear instructions
Visited Accident and emergency services on February 2024
Review titled Barnet Hospital
Replied on 19 February 2024
Dear reviewer, thank you for posting about your recent experience at Barnet hospital. We're very glad to read that the receptionist you encountered was welcoming and friendly and we'd love to be able to pass on your compliments to the team. If you'd like to email us at rf.bh-patientexperience@nhs.net with more detail about which reception you are referring to specifically (e.g. was it main reception, or reception in an outpatient department?), we'll be sure to pass your compliment along. Kind regards, the patient experience team.
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Review titled A credit to NHS
Rated 5 stars out of 5
by michael lewis - Posted on 25 January 2024
After emergency in October 2023 I had diagnostic radiology today The care, courtesy and attention from all staff was exemplary
Visited Don't know on January 2024
Review titled Barnet Hospital
Replied on 29 January 2024
Dear Michael, we're very pleased to read that the care, courtesy and attention from all staff during your radiology appointment last week was exemplary. We will pass on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust