Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and patient staff
Rated 4 stars out of 5
by Anonymous - Posted on 30 December 2023
We visited Barnet Hospital to access their A&E/UTC services for my Turkish-speaking mother. The staff were polite and gave my mother the time she needed. A doctor in the UTC was so thorough with my mother and her symptoms. He even spoke my mother's native language to make her feel more at ease and break down the language barrier. This made a big difference in our experience as my mother felt more at ease when told that the symptoms did not indicate anything serious as she was confident that she had been understood in the first place. Thank you to the doctor for your time, patience and kindness, and thank you to the Barnet A&E/UTC teams for working tirelessly through the festive season for the community.
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear reviewer, we're very pleased to read that your mother had such a positive experience with our emergency department. We note that staff were polite, thorough and that one of the doctors was able to speak in Turkish to your mother to make her feel more comfortable. We will pass on your kind compliments to the team and we send you and your mother our best wishes. The patient experience team.
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Review titled Very Bad practice
Rated 2 stars out of 5
by Taher - Posted on 23 December 2023
I came here in this hospital so as to get treatment for my broken toe that was painful and numb. After being registered at the reception, I was called in the assessment room in which I was told that I will be called by the doctors discovering that I sat here for four hours without being called by the doctors. My toe hurts really bad that it turned black really numb and swollen that I couldn’t barely walk. Is it just because of the bad customer care or is it doing it on purpose and they know the reason?But we should be told why because it is not fair for sick people to just sit down waiting for your help for more than four hours and even the people who came after called treated and left and when asked why they just told me to continue wait🥺until now not called for service::12:40AM. Bad experience
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear Taher, we're very sorry to read that you had a long wait to have your broken toe treated. Our emergency department is seeing higher numbers of patients at the moment, who are treated in order of medical priority, but we recognise the impact that long waiting times have on our patients and we are sorry for your poor experience. If you would like to discuss this further, we would advise speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we send you our best wishes. The patient experience team.
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Review titled Overall excellent care
Rated 4 stars out of 5
by Jill Johnston - Posted on 01 January 2024
I broke my arm arriving on the evening of a Doctors strike. The waiting room was crowded and quite unpleasant experience. Understandably I had to wait but was seen by the triage nurse, X rayed and a Doctor over the next few hours. Without exception the medical staff were professional, considerate and friendly. I left with a sling and pain killers. Follow up appointments came thick and fast, further x-rays, a scan and a density scan ( I'm 76 ) Three Doctor appointments and physio. I cannot fault the speed of the follow up. I found moving around the hospital and finding locations difficult with missing or misleading signage. The medical treatment was excellent.
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear Jill. Thank you for your review of your recent experience with our emergency department. We're very pleased to read that our colleagues were professional, considerate and friendly. We also note that your follow up appointments were arranged and took place quickly after your initial attendance. We're pleased that your treatment was excellent and separately, we note your comment about signage around the hospital which we will pass on to management. Best wishes, the patient experience team.
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Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
After waiting for 3 hours, I was advised to go to another hospital as they don’t have the speciality which I wanted to see. The person who gave me the advice, vanished after suggesting this. I looked everywhere and asked a nurse to tell me if she knows where the other person is. This nurse replied” I am too busy and I am taking another patient in. Please ask somebody else”. The way she behaved was very rude. I went to next room and knocked the door and waited for somebody to open. Many staff passed by the door but nobody bothered to open and ask why i was waiting. I somehow managed to ask a doctor to go in the room and look for the nurse. He said I should speak to the receptionist and he cannot let me in to the room( treatment room i guess) In the end , I managed to speak to another nurse regarding this and she explained that they don't have the speciality and I should go somewhere else. But , I was unable to find the person who suggested this until the very end. Nurses who act very busy and not at all concerned about the patients who are waiting or seeking help. It would only take 2 minutes for them to find their colleague rather than me looking for them in the hospital for 1 hour. Nurses focussed only on finishing their jobs. No service mentality. I hope nobody will have to experience this. I understand that they are busy because I am a nurse. But it will not take much of your time to look for a colleague.
Visited Accident and emergency services on November 2023
Review titled Barnet Hospital
Replied on 13 November 2023
Dear reviewer, we're very sorry to read of your poor experience in what we assume is Barnet emergency department. We note that communication with staff was difficult and that they were short with you and/or unhelpful, resulting in you feeling ignored and spending an hour trying to find one of the team members. Our emergency department does continue to see high levels of activity, but from what you've described, we would advise speaking to our Patient Advice and Liaison Service (PALS) who could look into this further for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Maternity - no one picks up the phone
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Good luck trying to get in touch for any maternity services when pregnant at Barnet Hospital. Cannot get through to the appointments number to query why I’m being booked in for double appointments, unable to get through to the booking midwife for my c section date; fyi I’m almost 39 weeks and was told c section should take place during 39th week, however I was informed they’re fully booked and if I go into labour it will be classed as an emergency. It took me almost 3 days to get this information after stalking the number. Absolutely outrageous. For any of those trying to reach triage in an emergency and looking for advice, I wouldn’t hold much luck getting through to them. I regret choosing Barnet Hospital over Northwick Park which says a lot.
Visited Maternity services on November 2023
Review titled Barnet Hospital
Replied on 04 December 2023
Dear reviewer. We're very sorry to read that you're having so much trouble getting hold of the appointments line and your midwife. We've already alerted management about this comment and they have asked if you could contact us via rf.bh-patientexperience@nhs.net with some personal details that our team can forward on to them. Our apologies again for your poor experience and hopefully management can help once we can put you in touch. Sending you our best wishes, the patient experience team.
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Review titled Very good fracture care
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I visited the Fracture Clinic four times following a wrist fracture. Each time I had an X-ray and saw a doctor. Although there was a wait for each of these, the wait was never too long. All the staff were friendly and professional. It was useful to have an X-ray each time for the reassurance that the wrist bones were staying in place in the cast. Seeing a doctor as well was invaluable for questions and general reassurance. The follow up appointment system by text worked promptly and efficiently. What particularly impressed me was that I was told I could phone if I had any questions. I did this on one occasion and was asked to come in again for an X-ray and to see a doctor.
Visited Orthopaedics on November 2023
Review titled Barnet Hospital
Replied on 21 March 2024
Dear reviewer, thank you for taking the time to leave a review of the fracture clinic at Barnet hospital. We're very glad to read that the wait for each appointment wasn't too long and that staff were friendly and professional. We also note that the doctor was able to provide invaluable support, that the follow up appointment system worked so well and that you were able to phone if you had questions. We'll be sure to pass on your kind words to our colleagues who will be delighted to read this. Best wishes, the patient experience team.
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Review titled excellent Diabetes team
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
Excellent team- they are very professional and always see the patients on time .They are very supportive and provide good medical care and advice.
Visited Diabetic Medicine on November 2023
Review titled Barnet Hospital
Replied on 06 December 2023
Dear reviewer, thank you very much for your kind words about your recent experience with our diabetes team. We're glad to see they were supportive, efficient. professional and provided excellent care and advice. We'll pass on your compliments to the team. Best wishes, the patient experience team.
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Review titled Excellent service
Rated 5 stars out of 5
by Teresa Welsh - Posted on 10 October 2023
I had a CT scan in the mobile unit yesterday. The ladies were really good, taking care and making sure i was comfortable. I have been here before, and the treatment i have received is always the same. Thankyou for a lovely experience in your unit..
Visited Don't know on October 2023
Review titled Barnet Hospital
Replied on 11 October 2023
Dear Teresa, many thanks for taking the time to leave a review of your CT scan at Barnet. We're glad to read that our colleagues took good care of you and made you comfortable, as always. We'll pass on your compliments. Best wishes, the patient experience team.
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Review titled A very caring environment
Rated 5 stars out of 5
by Shelley Jane Wilson - Posted on 27 October 2023
I cannot thank the staff of walnut ward enough for their care of my mother. Everyone, from the consultants to the orderlies were so kind and respectful to my mum, who was close to end of life with dementia. She spent 5 months altogether at the hospital, initially on a different ward. All the staff- including those in a&e and uc, were so empathetic and lovely, both to my mum and to her family. Personalised care in action, despite all the challenges they struggle with in these times- these people are angels!
Visited Dementia Services on October 2023
Review titled Barnet Hospital
Replied on 30 October 2023
Dear Shelley Jane, thank you for taking the time to leave such a positive review of your mother's care on Walnut ward. We're glad to read that all staff were kind and respectful, across the various wards and units your mother was treated in. We also note the empathy shown and personalised care, which ensured your mother was looked after well. We will pass on your kind words and send you our best wishes, the patient experience team.
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Review titled Positive outcome
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I came into A and E bleeding 14 hrs from a Wisdon Tooth Extraction and A Wonderful,Helpful, Empathic Consultant understood my fear of needles managed to talk me into 2 injections in the mouth and stitch me to stop the bleeding, I was crying,scared and they knew i wouldn't be a easy patient but the care I received was absolutely priceless,a massive thank you to all for all the help and my road to recovery
Visited Accident and emergency services on October 2023
Review titled Barnet Hospital
Replied on 30 October 2023
Dear reviewer, thank you for your review of your recent experience at Barnet emergency department. We're glad to read that the consultant was so empathetic and helpful about your fear of needles and managed to stop the bleeding from the extraction wound. We'll pass on your compliments to the team. We hope you have now recovered and send you our best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust