Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
So impressed with fracture clinic no waiting time everything was on time and staff so friendly. Very impressed with Basildon Hospital
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
So impressed with fracture clinic no waiting time everything was on time and staff so friendly. Very impressed with Basildon Hospital
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Orderly, effective care
Rated 5 stars out of 5
by Dave Green - Posted on 16 January 2023
Entered A & E at about 6:20 with GP reference for blood clot. Left with meds and scan booked by 9:45. All staff were polite.
Visited Accident and emergency services on January 2023
Basildon Hospital has not yet replied.
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Review titled Disgusting experience on ward
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Firstly, let me begin by saying paramedics and A&E staff (minor injuries in particular) were amazing. However, the staff on Katherine monk ward seem incapable of reacting to patient call buttons and would rather stand around chatting to one another leaving patients in wet bed sheets or behind closed toilet doors where a potential fall could have taken place, then implying a job was beneath them due to their title/role. All hospital staff have a duty of care to their patients, this does not seem to be the case on this ward where the majority of staff are displaying extremely poor practice. Extremely unhappy with the level of care that I have witnessed being given to the patients on this ward. So much room for improvement!
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
I was due to be transferred to another ward, and the ward they we’re putting me in, my mum had passed away there so I refused to go, as I was still a patient they had a duty to care to me! I was told to wait in a corridor which I said no to so they put me in a room and left me there for 4 hours! Absolutely disgusting service and rude staff.
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Sue smith - Posted on 23 January 2023
The staff at this unit provided me with excellent care and service. Every person I came into contact with was highly professional. I was made to feel comfortable and at ease by friendly staff. The facilities, cleanliness but primarily the staff are excellent. A valuable asset to Basildon Hospital and to the NHS and more than worthy of a good pay rise.
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Endoscopy Dept
Rated 5 stars out of 5
by Faye Clark - Posted on 21 December 2022
Wanted to say a big thank you to the fantastic staff in the Endo department. Had a procedure here today, and everyone was outstanding and made everything so easy and comfortable. Keep up the good work.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
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Review titled Fantastic Gastro Endoscopy and Nurse Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
I have just had a Gastroscopy and Colonoscopy and want to thank all those who helped me. The procedure was long and challenging. The doctors and nurses showed exceptional professional, surgical and caring skills, and were both attentive and compassionate.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
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Review titled Fantastic Communication & Service
Rated 5 stars out of 5
by Tanisha - Posted on 19 December 2022
Today I was meant to have an afternoon appointment for a colonoscopy. There must have been an error in the system as I got a phone call to say I was on the morning list. With a bit of a hurry, I made it to the appointment. When I arrived, I got taken straight through for a quick consultation and the full procedure was explained. The procedure went smoothly, with conversation on what was going on throughout. The nurses were polite and helpful and I could see the camera. Things were explained as they were doing them. As they finished, they did some final checks and then took me through to the recovery ward. There I was checked in on numerous times and given tea and some biscuits. I probably interacted with 10 different members of staff and they were all great. Done in less than 3 hours from entry to exit with professionalism and care. Thank you for making me comfortable.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
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Review titled Thank you to all A&E staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Many thanks to all A&E staff at Basildon last Tuesday. The whole team treated me with great kindness and professionalism.
Visited Accident and emergency services on November 2022
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust