Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring staff
Rated 5 stars out of 5
by Ella Freeth - Posted on 19 June 2023
I have a massive phobia of needles, anaesthesia and hospitals in general. The team of anaesthetist,nurses,doctors and surgeons that looked after me have given me my life back by saving my ability to walk, I am so grateful for all of them. I wish I could remember names but it is difficult due to the anaesthesia. Once again, thank you for everything that you do, for me and everyone else.
Visited Orthopaedics on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 18 July 2023
Dear Ella Thank you for taking the time to share your recent experience of our service. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I know everyone who provided care and treatment to you will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Alex Whitfield Chief Executive
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Review titled Amazing experience!
Rated 5 stars out of 5
by Ana F Challis - Posted on 27 June 2023
Thank you so much for all who cared for me when I had my hysterectomy and endometriosis excision done on the 23rd of June. From all the nurses, doctors, care assistants, I couldn’t ask for better care. I was anxious and scared, but everyone put me at ease, heard my concerns and answered my questions, making me feel very reassured and supported. This was a life changing operation, of which I’m recovering, and I’m very grateful to all who made it possible, after 2 and a half years of waiting for it. Even the food was delicious and all staff went above and beyond to make me feel comfortable. The 2 nurses that came to scratch my back, when I was very itchy from one of the medications where absolutely lovely. Thank you!
Visited Gynaecology on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Dear Ana Thank you for taking the time to provide feedback of your recent experience. It is lovely to hear of the compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our Women's Health department. I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Prompt treatment but mainly fantastic staff
Rated 5 stars out of 5
by Arthur Woodhead - Posted on 15 June 2023
I came into the hospital as an emergency on 10th July 2023 with a suspected lung infection. I was very unwell at the time but the staff and doctors looking after me were fantastic. I was later transfered and admitted to ward E2, bay 2 and all the staff on that ward were wonderful, they were kind and caring and really helpful. I would also like to add that the food in your hospital was without doubt the best I have ever had in any hospital I have been in.After 4 days I was taken to the Discharge Lounge on flooe E and once again the staff were so kind and helpful and went over and above to make me feel comfortable. Please,please pass my thanks on to all the departments I have mentioned . You have a hospital you really ought to be very proud of. Thank you once again for all you done for me.
Visited Don't know on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Dear Arthur Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you, including our catering department. I know they will be really encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Perfect service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I saw the consultant for an investigation on the Monday, had pre-op the following day and was offered procedure the following Monday. All staff that I had contact with were friendly, patient and really very kind. Considering the pressure that they are working under this was really impressive. Can't praise them highly enough.
Visited Gynaecology on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Thank you for taking the time to share your experience of our services. It is lovely to hear of the professional and compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wonderful staff
Rated 5 stars out of 5
by John - Posted on 22 May 2023
The staff did all they could to put me at my ease. Nothing was too much trouble. They were so kind, caring and knowledgeable. I felt I was in safe hands.
Visited Urology on May 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 23 June 2023
Dear John Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, in particular how safe you were made to feel. This really does reflect the high standard of care we strive to provide to all our patients. Your feedback is appreciated and I know my colleagues will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Microbiology - Constant Screw Ups
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I have been suffering from a UTI since March. Each and every single sample the results have been "mixed growth". I know it is possible to get a definitive lab result as other hospitals such as in London, are able to test my urine and I am able to start treatment. I have gone 6 weeks without treatment and now my UTI has spread to my kidneys. As any clinician knows, you don't start antibiotics until you know what you are treating. So no, I haven't been treated yet. Either due to incompetence or laziness this lab consistently refuses to test my urine samples correctly. And don't get me started how they tend to lose samples on a fairly regular basis.
Visited Don't know on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 25 May 2023
Thank you for taking the time to share your experience with us. I am sorry to hear of the difficulties you have had in received treatment for your infection, I can appreciate how frustrating this is for you. Please do contact our customer care team so that we can follow-up with you personally. We usually get very positive feedback about our laboratory services and so it would be great if we could sort this out for you. Customer care can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience with us. Please do get in touch so we can resolve this for you. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent care
Rated 5 stars out of 5
by Bill Veloz - Posted on 29 April 2023
Had to go in for an angiogram. It was all over while I was waiting for them to start. Absolutely painless, and nothing wrong into the bargain. Excellent care in the short stay Heart Centre. I was there five hours and was well looked after. I didn't need anything, but it would have been supplied if I did. New building, spotless, and well organised. Tip top. Well done everybody.
Visited Cardiology on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 05 May 2023
Dear Bill Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment for you at the Basingstoke and North Hampshire Hospital Heart Centre. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled great service
Rated 5 stars out of 5
by roy cowx - Posted on 10 April 2023
i had occaision to bring my wife into the a &e department in the early hours of sunday 9/4/2023 about 03.00 hrs and from start to finish she was treated with kindness and professionism ,she had loads of tests which again was so professional from the hca,nurses,and the doctor who saw her who explained everything to us,i cannot thank them all enough,thanks to all the staff on duty,,,i tried to answer the text you sent me but for some reason it wouldnt go can you pass on a number 1 thanks again
Visited Accident and emergency services on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Dear Roy Thank you for taking the time to share your experience of our emergency department services. Please do accept my apologies for this late reply. It is lovely to hear of the care your wife received this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Experience with virtual wards from chest infection
by Amymg68 - Posted on 07 March 2023
I was transfer from Basingstoke hospital to the virtual ward service over the weekend so I could be monitored for my infection from the comfort of my own home. I was called that weekend by a nurse to check my welfare and my symptoms. it made me feel at ease to have this kind of support. It can be overwhelming sometimes dealing with multiple conditions. The nurses looked into my medications and talked me through to help me get a better understanding of what i needed to take which took a weight off my shoulders so i could focus on my recovery.
Visited March 2023
Provided by Care opinion
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Thank you for taking the time to share your experience of our services. Please accept my apologies for this late reply. it is lovely to hear of the support you received from our virtual ward, this really does reflect the high standard of care we strive to provide to all our patients and their families. The enhanced monitoring provided by the virtual ward is giving confidence to our staff, patients and their families that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Fantastic experience
Rated 5 stars out of 5
by Karen Gibbon - Posted on 29 March 2023
My experience was faultless from the lovely lady directing me to the department, to the lovely ladies who removed the mole. Thank you so much for being so patient, kind and caring. I appreciate all you do!
Visited Dermatology on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Dear Karen Thank you for taking the time to share your experience of our services. Please accept my apologies for this late reply. It is lovely to hear of the care you received this really does reflect the standard of care we strive to provide to all our patients. I know my colleagues will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
Information supplied by Hampshire Hospitals NHS Foundation Trust