Bassetlaw Hospital
Kilton Hill, Blyth Road, Worksop, Nottinghamshire, S81 0BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing pediatric care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Visited this evening with my baby. I was slightly worried about the time it would take to be seen but we were seen and sorted in a couple of hours. The triage children's nurse was lovely and so gentle with the baby. She did all of her checks without disturbing him to much. Then we waited a while and was seen by a doctor. Both staff seemed like they genuinely care for children and took their time to listen, diagnose and discuss.
Visited Accident and emergency services on May 2023
Review titled Bassetlaw Hospital
Replied on 22 May 2023
Thank you for sharing with us your recent experience at Bassetlaw Hospital, I'm so glad to hear your visit was a positive one and how pleased you were with the level of care you received. We really appreciate your feedback! Best wishes Libby
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Maria - Posted on 30 May 2023
I attended the Endoscopy unit last Saturday which was something I wasn’t looking forward to😬 however my experience was superb (I still wouldn’t volunteer for another visit) but a not so nice procedure was made so much better by a great team of people 😊 From walking through the door I was put at ease, informed of what to expect, updated on my procedure as it was being performed and given an evaluation once it was complete. Superb department Superb staff 10/10 Thank you so much for your care and attention 😀😀
Visited Gastrointestinal and Liver services on May 2023
Review titled Bassetlaw Hospital
Replied on 02 June 2023
Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Care for my mum
by plusdh38 - Posted on 19 May 2023
My 86 year old mum fell last week and just wanted to say how impressed my brother and are by the excellent level of care and kindness she has got from the emergency care team who have visited her all week. Thank you.
Visited May 2023
Provided by Care opinion
Review titled Bassetlaw Hospital
Replied on 19 May 2023
Thank you for sharing with us your recent experience at Bassetlaw Hospital. I am so pleased to hear how happy you were with the high standard of care your mother received. I will share your kind words with the department who I'm sure will be extremely grateful. Best wishes Libby
Provided by Care opinion
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Review titled An exemplary hospital.
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2023
I recently had surgery at Worksop Bassetlaw Hospital and from the initial pre op assessment to the surgery and aftercare, my entire experience was extremely good. I am a very anxious person, but the nurses and theatre staff did all they could to allay my fears. I found all of the staff to be very friendly and helpful and I even got a hug as I left to come home. I was almost reluctant to leave these wonderful care givers. From the depth of my heart, I wish to thank each and every one of you for making my stay a good one!
Visited General Surgery on May 2023
Review titled Bassetlaw Hospital
Replied on 22 May 2023
Thank you for sharing with us your recent experience at Bassetlaw Hospital. I am so pleased to hear you have left with such a good feeling about your care and treatment and the staff who supported you, this is the type of experience we wish for every patient of ours. Thank you once again for this glowing review and I will be sure to pass on your kind words to the team at Bassetlaw. Best wishes Libby
Provided by Care opinion
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Review titled Dissapointing
Rated 1 star out of 5
by barry lee - Posted on 02 May 2023
I attended today to have a check up on a umbilical hernia, the doctor was very professional and recommended a blood test and at a later date a CT scan. At the blood test I experienced a very rude and unhelpful person doing the blood test, as a 61 year old male I have old fashioned values and politeness costs nothing, i also realise the pressure NHS staff are under but being rude isn't the answer. I don't know if my next appointment will be here but I'm sincerely hoping not
Visited General Surgery on May 2023
Review titled Bassetlaw Hospital
Replied on 15 May 2023
Thank you so much for sharing your recent experience with us. I am sorry to read how unhappy you were with the attitude of this member of staff, this is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Seamless and caring service
Rated 5 stars out of 5
by Julie - Posted on 10 May 2023
I had a mastectomy yesterday in the day care surgery. It was a positive experience, the staff were tremendous. All grades of staff and roles worked well as a team and I felt very well cared for. The food and drinks offered afterwards were good and plentiful, pain relief was offered and given quickly. The discharge process was quick and efficient. I know there are criticism's within the NHS but I don't think praise is always appreciated when it is faultless. Thank you to everyone from the surgeon, anaesthetist , theatre team and all the staff working in the day case surgical unit for making me feel so safe and comfortable.
Visited Breast Surgery on May 2023
Review titled Bassetlaw Hospital
Replied on 15 May 2023
Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to read how happy you were with the care you received from start to finish! I will share your glowing review with the team involved who I’m sure will be extremely grateful. Thanks again for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Amazing pediatric care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Visited this evening with my baby. I was slightly worried about the time it would take to be seen but we were seen and sorted in a couple of hours. The triage children's nurse was lovely and so gentle with the baby. She did all of her checks without disturbing him to much. Then we waited a while and was seen by a doctor. Both staff seemed like they genuinely care for children and took their time to listen, diagnose and discuss.
Visited Accident and emergency services on May 2023
Review titled Bassetlaw Hospital
Replied on 22 May 2023
Thank you for sharing with us your recent experience at Bassetlaw Hospital, I'm so glad to hear your visit was a positive one and how pleased you were with the level of care you received. We really appreciate your feedback! Best wishes Libby
Provided by Care opinion
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Review titled Wonderful and attentive care
by Anaphyslaxis patient - Posted on 07 March 2023
Rushed into hospital with anaphylaxis to something that we still don’t know what caused it (but I am waiting for referral to immunology) The A&E team responded ridiculously fast and dealt with it very quickly and I was transferred to ITU team for a couple of days. I received wonderful, attentive care at Bassetlaw ITU and the team were kind (yet firm) that I had to stay there till it was safe for me to go home. They explained everything they needed to do, and despite me being distressed about having to stay I was reassured and well cared for.
Visited February 2023
Provided by Care opinion
Review titled Bassetlaw Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Bassetlaw with us. I am so pleased to read how happy you were with the care you received, despite the circumstances being understandably distressing. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled really friendly
Rated 5 stars out of 5
by Jordan Hanson - Posted on 14 February 2023
Currently at bassetlaw hospital with my partner on a2 maternity ward, the staff are very friendly and show alot of consideration to their patients. I was asked if i wanted breakfast and a drink unlike other hospitals. the staff have made my partner feel very relaxed while waiting to go onto the labour ward
Visited Maternity services on February 2023
Review titled Bassetlaw Hospital
Replied on 12 May 2023
Thank you for sharing you recent experience at Bassetlaw Hospital with us - your feedback means a lot and we are so glad to hear your visit was a positive one. Thanks again for sharing. Best wishes Libby
Provided by Care opinion
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Review titled Wonderful staff
by Terri appreciative - Posted on 01 February 2023
Bassetlaw staff on b6 day surgery at the end of Jan were amazing. Polite friendly calming professional gave encouraging advice .communication on after care great Couldn't have done more. Thankyou to all the team
Visited January 2023
Provided by Care opinion
Review titled Bassetlaw Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to read how happy you were with your experience on B6 and I will send on your glowing feedback to the team. Thank you for sharing! Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust