Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impressed by quick and efficient care for my dad
by Sulr - Posted on 01 March 2023
Went to A&E on a Monday with my dad. He was dizzy and didn't feel good. We were seen much quicker than I thought we would be (after reading all the news stories etc). We were triaged pretty quick. His blood pressure was very high. In fact, it was 236 / 144 which was one of the highest the nurse had seen. A doctor saw him, and he was then taken for a CT Scan. Then he was admitted to the hospital for one week (Acute Stroke unit 11). This was all done in a timely manner and I was actually impressed after all the news and Facebook posts which were good and bad. I wish more people would elaborate when they leave negative feedback its not helpful. Anyway, all good from us. He spent one week on the ward. He's now home. Great, hardworking staff both in A&E and Unit 11. Thank you! [Very happy with 'Staff attitude'] [Very happy with 'Staff skills'] [Very happy with 'Team work'] [Very happy with 'Reception'] [Very happy with 'Environment']
Visited February 2023
Provided by Care opinion
Blackpool Victoria Hospital has not yet replied.
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Review titled Cardiac center
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
Very polite staff , made me feel very secure , got a open heart bypass surgery later this month , had pre assessments and all staff member where top quality , made me feel at ease and informed me of everything to expect and helped put my mind at ease , perfect patient care and service
Visited Cardiology on February 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Cardiac Centre. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
This was my first time visiting the hospital after being sent for emergency blood tests etc .the staff were kind, empathetic and kept me informed at all times. They were professional in their approach and were always ready to answer any questions i had . These caring people work hard and do their best in very difficult circumstances. This government needs to wake up and pay them a decent wage . There is nothing more precious than ones health and to have a kind caring professional taking care of you really does make the world of difference when you are feeling at your most vunerable . These caring professionals really give their all when helping you and for that i am so grateful.
Visited Accident and emergency services on February 2023
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about our staff. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Kevin Lodge - Posted on 01 March 2023
Just had 6 days in ward 34, The staff from doctors to everyone else involved were kind, caring, efficient and professional. Could not have asked for, or expected better treatment. Well done Blackpool Victoria and thank you to everyone.
Visited Older people's services on February 2023
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about Ward 34 Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Very Professional and Caring
Rated 5 stars out of 5
by Nigel Ridgwick - Posted on 22 February 2023
Visited on the 20th Feb 2023 for a colonoscopy. From start to finish the whole process was efficient, professional and caring. All the staff who looked after me were friendly and focused on my well-being. The team conducting the procedure were extremely professional but also very kind. The whole gastroenterology unit should be proud of how they go about their work. Thank you to you all.
Visited Gastrointestinal and Liver services on February 2023
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about our Gastro Unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
Provided by Care opinion
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
My dad was an in-patient recently, on the Acute Medical Unit for a few days then the Oncology Ward for two weeks. He was treated with kindness, courtesy and respect and I cannot praise the staff enough. Family members were also well looked after with hot drinks offered during visiting hours. Nothing was too much trouble and staff were on hand to deal with any questions or concerns despite being extremely busy. Unfortunately my dad passed away soon after being discharged on palliative care but the family will always be grateful for the help and support we received during this difficult time.
Visited Oncology - Clinical on February 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Roger George Donely - Posted on 17 February 2023
On the 23rd January Roger was called into A&E as too much salt in his blood. He was taken to acute medical unit and was in there for a week. The staff looked after him very well and the food was excellent. On the 7th February he was put in Bay 4 on the Cardiac unit. Again the staff looked after him well and food was excellent. Roger would like to say a big thank you to all the staff and doctors on the cardiac unit and ward 37 for everything they have done for him the past 3 weeks.
Visited Cardiac services (community) on February 2023
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about our A&E, AMU and Cardiac Wards. Its great for us to hear that Roger had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope Roger continues to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Outstanding
Rated 5 stars out of 5
by Bernard Collinge - Posted on 16 January 2024
From the ambulance crew who took me to A and E to the treatment I received, the care from all the staff and the efficiency of all concerned I am extremely grateful. Outstanding.
Visited Accident and emergency services on January 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled Well cared for
Rated 5 stars out of 5
by John - Posted on 13 March 2023
Admitted with chest pains and stayed for two nights - I have had two previous heart attacks in 2019 and 2021 and also been excellently treated at the Cardiac Centre with two stays of 7 nights on each of those occasions. This time a CT scan was undertaken on this occasion (Jan 2023) and it was explained why this would be done. Also additional medicine was added to my list and explained why. A cardiac nurse phone me when I got home to check on things too. Nursing whilst in hospital was excellent with telemetry and battery changes as necessary with nurses seemingly feeling they have to apologize for waking you up to take blood pressure etc. Cleaning was of a very high standard and food was varied and hot despite the large numbers to be catered for. So, from being admitted through the same day emergency care unit through to discharge I experienced nothing but care, consideration and I believe a high level of expertise through to CT scan and echo cardiogram. The porters who moved you around the hospital were jolly too. My subsequent outpatient appointment had to be cancelled because of the junior doctors' strike and I got a personal phone call from my consultant's secretary in good time. Also the text messaging service used by the hospital is good with alerts about appointments. Despite all the pressures the people working in the hospital must be under I have only good words for them. Thank you.
Visited Cardiology on January 2023
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about our Cardiac Centre Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled So friendly
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
My sister is currently in cardiac intensive care. Every time we've been in hospital, we've been met with nothing but friendly faces and staff of all grades stopping to help us find the ward, because we keep getting lost! Staff are polite, so friendly and keen to help. Thank you Blackpool Victoria
Visited Intensive Care on January 2023
Blackpool Victoria Hospital has not yet replied.
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust