Bradford Royal Infirmary
Duckworth Lane, Bradford, West Yorkshire, BD9 6RJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Complete Incompetence
Rated 1 star out of 5
by John Hulse - Posted on 18 April 2024
I had a phone call on the morning of 04.04.24 cancelling my appointment of the afternoon of that day. My appointment was rearranged for 3.45 0n 18.04.24. On my arrival at the reception there was no record of my appointment, so consequently I was refused treatment. This is just not good enough. Unfortunately, I did not take the name of the incompetent person who can only do half a job. I will ensure that I do so in future and I recommend that anyone receiving a telephone cancellation also takes the name of the caller.
Visited Ear, Nose & Throat on April 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Kevin Williams - Posted on 22 March 2024
I have a recurring eye problem which flared up on Wednesday 20th March. Phoned the Eye Clinic on morning of 21st and appointment made for later that day. I went through the various procedures, four in total and left the department, after a diagnosis and with a prescription, in under one hour. Longest wait came at the pharmacy, but they were very busy. From the first contact at reception through to finally leaving the Clinic everyone was pleasant, caring and professional. A credit to the Eye Clinic, the hospital itself and the very much under pressure NHS - when it works it is an excellent and much valued service. Thank you to all concerned.
Visited Ophthalmology on March 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Relatives line
Rated 2 stars out of 5
by Tracey McKenna - Posted on 14 March 2024
I had a pretty awful experience at the BRI with my mum who went into A&E being sick and finding out she had lung cancer which had spread to her brain. She died in hospital 2 weeks later. My view of the BRI is that it is vastly understaffed and barely keeping up. However during all the thinks which went wrong, and there were a lot. The relatives line was an absolute life line. I do not know what I would have done without them. Its not well advertised so I would just like to say to anyone who has a loved one staying at BRI look up this number. I would also like to Thank them for making a really tough time just a little bit better.
Visited Don't know on March 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Kidney Stone removal
Rated 5 stars out of 5
by Geoff Dyos - Posted on 06 March 2024
Excellent service from start to finish I was made welcome everything checked by each department surgery went well a spacial thank you to the staff on Word11 for looking after me
Visited Don't know on March 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Wafadar - Posted on 28 March 2024
All practitioners have been great to me . The nurses were also very helpful . A great team ! Very happy with my recent experience.
Visited Orthopaedics on March 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Dirty
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
I visited A&E today after suffering horrible chest pains in the hope that I would be given some reassurance it was nothing serious. Well after two hours I couldn't stand it any longer and had to leave. The staff were rude and unhelpful. Their was an old lady in by herself in the waiting room and she had to ask another patient to get her some tissue as her nose was bleeding everywhere. The staff just left her. The place is physically dirty. I could see the surfaces had been wiped with a dirty cloth after seeing black smears all over the place. Blood on the floors. I was taken 'through the back' via a triage room that had blood on the bed to go and get some bloods taken, the man who did the bloods didn't wear gloves and after leaving the room I was told to sit in the smallest most cramped waiting room with 50+ people sat waiting for a doctor. The room smelt dirty. There were people being sick everywhere, now I understand people are ill but come on put them in a side room. So yes after two hours I left, still with my chest pains. Came home and took an antibacterial shower as I left feeling as disgusting as the department.
Visited Accident and emergency services on February 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Forever waiting
Rated 1 star out of 5
by Narinder Paul - Posted on 20 October 2024
Put into a waiting list for a shoulder op in February. Almost end of October now & still forever waiting waiting waiting waiting. What a shambles the service truly is .
Visited Major trauma on February 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lynn Lee - Posted on 18 January 2024
I was on ward 21 following gand surgery. I cannot praise the staff highly enough The care I received was first class and nothing was too much trouble Many thanks
Visited Plastic surgery on January 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
Staff on this ward are very patient oriented couldnt fault them at all Looked after my husband when he was admitted and looked after him All worked very hard
Visited Cardiology on January 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Treated with respect
Rated 3 stars out of 5
by Stella Pyrah - Posted on 14 December 2023
I was admitted to A&E this week, the downside is the 9 hour wait, but Ambulance crew, the lovely nurses and the very caring doctor i saw were excellent. They must get a lot of stick off patients and after sitting there for so long i observed some of it. They do there very best under the circumstances and i have nothing but praise for them. So thank you very much x
Visited Accident and emergency services on December 2023
Review titled Bradford Royal Infirmary
Replied on 18 December 2023
Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Thank you for taking the time to post your feedback after being admitted to A & E. I am very sorry to hear you had a long wait, attendances to A & E have significantly increased and this is impacting on waiting times. It is reassuring to hear that you felt that the lovely nurses and very caring doctor were excellent. I will share your feedback with all the A & E team, I am sure they will appreciate your positive comments. As a Trust we strive to provide a high level of care and patient well being and are actively trying to improve waiting times. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Information supplied by Bradford Teaching Hospitals NHS Foundation Trust