Charing Cross Hospital
Fulham Palace Road, London, W6 8RFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Saved my eyesight...again!
Rated 5 stars out of 5
by A. JOHNSON - Posted on 17 January 2023
A big thank you to the opthalmology department; the anaesthetist, surgeons and nurses both. My treatment for cataract and an accompanying full corneal graft has been life-transforming. Very pleased with results so far. Thank you NHS...Simply legendary.
Visited Ophthalmology on December 2022
Review titled Charing Cross Hospital
Replied on 18 January 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with the Ophthalmology Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
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Review titled a brilliant hospital
Rated 5 stars out of 5
by Rene Weis - Posted on 12 December 2022
We were urgently referred by NHS 111 to A & E for a timed arrival, after 48h hours of hoping my wife's agonising condition would improve. It was a life-saver. From the moment we were seen - it was urgent - we felt safe. My wife was seen by the A & E doctors within the hour, then by radiology, then CT scan, and then by a specialist team who diagnosed her condition, a bowel volvulus. All the staff, porters, nurses, doctors and senior consultants were not only focussed and professional but also kind and caring. How do they do it, we were wondering, when they were constantly in and out dealing with patients. Within 3 hours of arrival my wife was pain-free and had been seen by specialists. We arrived at 9.15 am and by that evening she had been seen and treated repeatedly, including by the senior consultant. They kept her in for two nights for monitoring, given the nature of volvulus and the danger of recurrence. It is true that parts of the real estate of Charing X outside look the worse for wear (another conversation to be had), but inside this is an exceptional hospital. It has looked after us very well over the years. The sheer cost of running a major hospital like Charing X is hard to grasp. Thank goodness Charing X and its dedicated staff are there for all of us. The NHS and its incredible people are indeed the jewel in the crown. We should never take it for granted.
Visited Accident and emergency services on December 2022
Review titled Charing Cross Hospital
Replied on 13 December 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding care and treatment received by the Accident and Emergency Department. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2022
I took my father to A&E has he fell down the stairs, after waiting over 4h and some tests I've been told that he needs further examination and to please wait. We have been for more than 10 hours here and nothing to say as yet, just disappointed to see hoe everyone is having fun but not even letting us know what's the next step for us. I can understand how busy they can be but all I want to know is the procedure and roughly how long is going to take, what's next, just anything... and after all this time we are still not in a proper room even though I've been told they going to move him to a room soon... Feels like they don't even care....
Visited Accident and emergency services on November 2022
Review titled Charing Cross Hospital
Replied on 30 November 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to both your father and to you for the experience whilst in the A&E department . If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
The treatment that I have received is first class the doctors nurses and staff are truly wonderful and I can not thank them enough and appreciate what a wonderful job that they do under such difficult circumstances I wish it was possible to thank them individually kindest regards Jeff James
Visited Urology on November 2022
Review titled Charing Cross Hospital
Replied on 28 December 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Charing Cross Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I would like to thank all the doctors and nurses and all the support staff for the excellent treatment that I received everyone is so supportive and the wonderful care that they provide under such difficult circumstances kindest regards Jeff James
Visited Urology on November 2022
Review titled Charing Cross Hospital
Replied on 30 November 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Unfortunately you have not provided the name of the service you are happy with. If you would like me to pass on your compliment to the team. Please contact PALS on 020 3312 7777 or email imperial.PALS@nhs.net.
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Review titled Superb care from pre op to discharge
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
These days because of demand on services often non urgent care is affected. Let me tell you my story : I work in the NHS and understand all the pressures but at the end of last month I had a total hip replacement at Charing Cross Hospital and it has transformed both my physical and mental health Knowing the pressures system was under I tolerated extreme pain and lack of mobility for 18 months without seeking help :I continued to work but was finding it more and more difficult to maintain my independence I was persuaded to have surgery and it has transformed my life Thank you so much to all the staff on Ward 7 South nurses, HCAs , Drs, therapists and ward hostesses you were fantastic and the Ward matron was amazing as a leader and my surgeon so caring I want everyone to know that a joint replacement does change lives and for everyone to understand although considered routine surgery it is not routine for a patient whose mobility is affected and in a lot of pain Thanks to Charing Cross Hospital for a new lease of life
Visited Orthopaedics on November 2022
Review titled Charing Cross Hospital
Replied on 21 December 2022
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Orthopaedic team at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Mammogram results missing
Rated 3 stars out of 5
by DEA Slater - Posted on 28 November 2022
As a 50 year old whose mother and maternal aunt both have had breast cancer and whose brother died from cancer last year (genetic component), it doesn’t sit well with me that Charing Cross’ breast screening programme can’t seem to get my results to me despite the promises (yes, I’ve been on the phone to chase up) of popping another results letter in the post to my address (yes, they have the right one). It’s 5 weeks on and it would be great to know my results! Too bad putting a results letter in a letter box is hospital admin’s equivalent of scaling Everest; impossible to do.
Visited Don't know on October 2022
Review titled Charing Cross Hospital
Replied on 29 November 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for the delay to your results in our Breast Screening Unit. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0202 312 7777 or email imperial.pals@nhs.net
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Review titled Not a great experience
Rated 2 stars out of 5
by Anonymous - Posted on 22 October 2022
My recent breast scan was a totally different experience to the first one that I had 3 years ago. When I had the first one I was told to change in a cubicle and given a gown to cover myself before the exam started, the mammographer was very calm and reassuring and explained everything that was going to happen. When I had my recent one, I had to change in the same room as the mammographer and walk across the room with my breasts exposed which left me feeling very uncomfortable. I also found the mammographer to be quite abrupt
Visited Breast cancer services on October 2022
Review titled Charing Cross Hospital
Replied on 24 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our breast screening service. I will forward your feedback to senior management in Breast Screening. If you would like to contact me with your name and date of birth, I will be more than happy to put your name to the concerns raised and hopefully get some feedback for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Positive, well informed and friendly experience
Rated 5 stars out of 5
by Carol Robertson - Posted on 09 October 2022
I attended the Breast Care / Screening Assessment Clinic in Charing Cross Hospital on 3/10/22 and received the very best of service, I could not ask for more. Was met by the friendliest nurse ever, a fabulous communicator. Then a nurse took my details, a great listener and explained everything clearly and ensured I understood and had the opportunity to ask questions. Had another mammogram (ladies were very efficient and caring) and then ultrasound. All was clear and a good outcome for me. The team were just fabulous in every way. I can't praise them highly enough. Please pass on my thanks
Visited Breast cancer services on October 2022
Review titled Charing Cross Hospital
Replied on 10 October 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care, in the Breast Care Screening Assessment Clinic at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the lead Nurse and Service Manager. Thank you for taking the time to post your feedback. Imperial College Healthcare NHS Trust appreciates and values your comments
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Review titled Fantastic blood clinic team, shame about state of building
Rated 4 stars out of 5
by Adam - Posted on 20 September 2022
I had bloods taken a week ago in the blood clinic, west wing of the hospital. The staff were fantastic, very kind and conscientious when there was a mix-up with my paperwork. I also had a bad reaction to the blood being taken but I was looked after by a nurse (I am not allowed to give their name!), who was so compassionate and really looked after me until I pulled through. All the staff in the clinic seemed kind and supportive of one another, doing their best in a very busy part of the hospital. Thank you so much! The only other thing I would comment on is a more general observation - the hospital building itself is in dire need of renovation. Lots of areas of the hospital are dark and boarded up. Wall displays are stale and unwelcoming. Ceiling tiles are dirty, with many missing. This must really have an impact on the many fantastic people who work there. Investment urgently needed.
Visited Phlebotomy services on September 2022
Review titled Charing Cross Hospital
Replied on 26 September 2022
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
Information supplied by Imperial College Healthcare NHS Trust