Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Our NHS staff never cease to amaze me
by casingth56 - Posted on 24 February 2023
I was nervous, having never had such a procedure, and was not relishing the thought of having a camera shoved down my throat. However I didn’t want the extra trauma of being anaesthetised, so chose the throat numbing spray. The procedure was very unpleasant, but I have to say the nurses and consultants were amazing. So professional but at the same time reassuring and helping me through it. Our NHS staff never cease to amaze me.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled I would give all the staff I met today five *****
by MegOfLochaline - Posted on 16 February 2023
It was found after having a bowel screening test that I had blood in my faeces so I had to go to the MacMillan Centre at Chesterfield Royal Hospital. As you can imagine this was a very worrying time, my appointment for a colonoscopy was for the next week so not long to wait. I went for my colonoscopy today and right from walking in to the department the staff made you feel relaxed and were so friendly and this continued right through the procedure to the cup of coffee and biscuit before leaving. Everything was explained so there was no worrying about what was happening to you. I think in a situation where you are worried about what will happen and the possible outcome of these tests, it is important to have a friendly face to help relax you. I would give all the staff I met today in this department five *****, and a big thank you. Keep up the good work.
Visited February 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 16 February 2023
Thank you so much for your lovely feedback, I'm glad you had a positive experience and I will be sure to pass your comments onto our team in the Endoscopy unit.
Provided by Care opinion
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Review titled Good leadership and teamwork
by wurse23 - Posted on 24 February 2023
I attended the Endoscopy Unit at Chesterfield Royal Hospital on 22 February 2023 for an outpatient procedure. The service was welcoming, very efficient, caring, and informative. At a time when the NHS is experiencing severe pressures, this department is an exemplar of what can be achieved with good leadership, teamwork, and high staff morale.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Amazing Nightingale Ward
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
My son was admitted this week to Nightingale ward. I cannot thank or commend the staff enough for their help. The volunteers. Play staff. Cleaners. Health care assistants. Nurses. Doctors and consultants. Every single person gave my son their 100% attention, care and compassion. Cleaners stopped in the corridor to play with him. Volunteers stopped to try and make him laugh. Consultants made examinations fun and light hearted. Even the worst procedures were done with such care and attempts to make them not scary. The play assistants regularly checked to see if he wanted toys swapping to keep him occupied and they have a wonderful selection. So much so he didn't want to leave! One of the play assistants showed him her beautiful disney paintings in the conservatory. The Consultants are knowledgeable, informative and very thorough. We saylw many different people and I cannot fault any of them. The nurses and health care assistants give you all of their time. Constantly checking if my son needed anything. You can see how busy they are but that never comes across and we had such good care. Thank you all to the amazing team on Nightingale ward. I would also like to shout out to the imaging department for making an xray exciting for my son and not scary. Thank you so much.
Visited Children's & Adolescent Services on February 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Manvers Ward and Portland Ward
Rated 5 stars out of 5
by Anne Hewitt - Posted on 24 January 2023
My dad has just been discharges having sent 3 weeks in hospital. Most of the time on Manvers ward. I would just like to say thank you so much for the wonderful care keith received. Its been outstanding. Staff have been exceptionally kind, caring and have kept me informed of dads condition everyday. Which as a concerned daughter i really did appreciate. From the cleaners up to the consultants i have upmost respect for their professional behaviour and kind manners. The nurse practitioner on Manvers ward was a true professional and a lovely lady. I do hope this feed back is passed onto the relevant wards. An ever grateful daughter
Visited Cardiology on January 2023
Review titled Chesterfield Royal Hospital
Replied on 20 February 2023
Thank you for your feedback regarding your father, Keith's care and treatment whilst an inpatient here at Chesterfield Royal Hospital. I can see that your father was a patient on Manvers Ward and Portland Ward. I will ensure that your kind comments are passed on to the teams who looked after him. I am so pleased that you were kept informed about your father's care and that staff were exceptionally kind during his admission. I hope he is recovering well. Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Faultless, compassionate, responsive service
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I had an ultrasound appointment here today. I am autistic and therefore contacted the department with details of reasonable adjustments required for my appointment. Their communication to me prior to the appointment was exemplary and on the day i received a first class, empathetic service with all adjustments provided as requested. The staff all seemed to work together to provide them and it made me feel comfortable and confident in their hands. The lady doing the ultrasound was very helpful, informative, reassuring and guided me through the process effortlessly which was very much appreciated. Today was a prime example of the levels of service that one can receive when the NHS works as it should. Which as most of know, isn't all of the time to say the least. Thankyou to CRH.
Visited Imaging services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 23 January 2023
Thank you for your lovely comments. I am so happy to read that you had a positive experience both before and during your ultrasound appointment. I am reassured to read that all of your reasonable adjustments were provided and you received a first class service, I will ensure that your kind feedback is passed onto the team and the lady who undertook your ultrasound. I am sure they will be really happy to received these. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Great service
Rated 4 stars out of 5
by Jane Shepherd - Posted on 12 January 2023
For the first time ever I wish to inform you that yesterday and the night before I received the best care ever from the Same Day Emergency Care unit on Barnes ward. They realy are a fabulous team and put me at ease and divered fast efficient care explaining in great detail what was happening at each stage of care
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 16 January 2023
I am really pleased to hear that you received a great service and good care whilst you were a patient on the Same Day Emergency Care Unit. Thank you for letting us know about your experience. I will make sure that your lovely comments are fed back to the team and I hope that you are recovering well from your admission. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Could not fault
Rated 5 stars out of 5
by Alice - Posted on 12 January 2023
Was referred to the Barnes Ward/same day emergency care unit for tests to rule out a pulmonary embolism. I was on my own, in pain and anxious about being there given all the negative press recently. I could not fault them. The staff on the unit were smiley, friendly and could not do enough for you. I was kept updated as to approximate wait times and what would be happening next in relation to tests and treatment. I was put completely at ease. I don't think I'm allowed to mention names on here but is there any wau i can thank the certain staff involved directly? Thank you to them all, it made a long painful day a little better just having a friendly face greet you.
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 13 January 2023
Thank you for your lovely feedback. I am really pleased to read that the care you received was good and that you were reassured and well informed of what was happening. If you would like to email the Patient Experience Team on crhft.patientexperience@nhs.net and let us know who the staff were who looked after you, we can certainly pass your thanks and feedback to them. I am sure they will be so happy to receive this. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled A&E
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
My partner was here last night and although it was short staffed he received great care from those that were working. He had a seizure in the corridor and the nurse working was brilliant ensuring the safety of my partner. Thank you
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 28 December 2022
Thank you for taking the time to pass on your lovely feedback. It is so nice to hear that your partner was well cared for the in the Emergency Department and that the nurses were brilliant. I will ensure that the team who cared for our partner are made aware of your lovely feedback and I do hope that your partner is recovering well. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Thank you CRH
Rated 5 stars out of 5
by Rachael - Posted on 12 December 2022
I underwent prophylactic breast surgery last week and stayed overnight in Stavely ward. So many members of staff made me feel safe and cared for. Thank you.
Visited Breast Surgery on December 2022
Review titled Chesterfield Royal Hospital
Replied on 20 December 2022
Thank you for your lovely comments. I am pleased to hear that you were made to feel safe and well cared for. I will ensure that your comments are passed on to the team who were looking after you as I am sure they will appreciate the feedback. I hope that you are recovering well from your surgery With kindest regardsRachel Walker - Patient Experience Advisor
Provided by Care opinion
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust